Brookdale at Home Nashville

Ashley Yeager

Feb 2025

via Google ↗

Elizabeth is stellar and knows how to work through any situation that is thrown her way. Highly recommend Brookdale at Home Nashville!

I am begging you if you care about your relatives do NOT send them here. They knew my grandmother was a fall risk and they let her fall multiple times, forgot to get her up in the mornings or put her to bed, and lack of attention. They ultimately were not watching here and she fell backwards and hit her head on marble killing her within hours. The toughest thing I have ever gone through. Beware

Bonnie C.

Oct 2018

via Yelp

My mother is at Brookdale and I find the staff attentive, friendly and helpful. The staff did a country Music night last month outside and the resident really enjoyed it. This facility is In our Bellevue Neighborhood for convenience to visiting Family.

Brookdale Senior Living establishments are dangerous! There are so many complaints all over the web they shouldn't even be able to operate. I've sent a letter to Andrew Smith, CEO/President, and 52 other people, organizations, agencies and government agencies. My mother was admitted to Brookdale Lakeway following major hernia/stomach surgery. Although they were aware she was coming, not one person greeted nor ever saw her the 1st entire day and night. A stranger showed her to her room. She pushed the nurse call button many times but not one person ever came. In pain and unstable on her feet, she made her way to the restroom. Having diarrhea while trying to make it, she pulled the EMERGENCY cord but not ONE person EVER came, NEVER!!! This was her 1st day and evening there. She also never received meds nor dinner/food. The facility NEVER CHANGED HER BEDDING in 7 days and 6 nights. There were no bed rails for her safety although 3 different people told her 3 different times they would bring them. In her satisfaction survey they sent, she commented "This was a place to go to die." My Mother never complains but she has now understandably so. This huge corporation appears to only care about money, not healt care or safety. They had a 4.6 billion dollar revenue in 2016 and Andrew Smith was reported to have made $6,608,594 in total compensation. I pray some of those I've made aware of these neglectful and inhumane acts takes action to stop these facilities! A high probability of post traumatic stress disorder is possible to those who stay here. All of you who have complaints, and those I've read, please write your congressmen and everyone who can stop the neglect and/or abuse! Let's stop them! I'm more than happy to forward the letter I mailed to anyone who requests it. Protect our family, friends, strangers, PROTECT OUR ELDER!!!!!!!