MyLivingChoice

Brookdale Oakwell

3360 Oakwell Court

3.6(26 ratings)

Brookdale Oakwell — photo 11 / 5

Quick Facts

Total units
136
RN care oversight
Dedicated RN Care Manager coordinates individual care plans
Pet policy
Pet-friendly apartments available, no size details given
Staffing coverage
Caregiving team on-site 24/7 for emergencies

What Families Think

Reviews of Brookdale Oakwell are sharply mixed, with some families praising attentive, kind staff and a clean, engaging environment for memory care, while others describe serious safety and billing failures. A pattern emerges of inconsistent staffing levels and communication, alongside genuine praise for specific caregivers and the overall atmosphere.

The Good

  • Staff described as kind and attentive by several reviewers
  • Praised as one of the better memory care options in the city
  • Specific staff members singled out for exceptional care
  • Facility described as clean and well-kept
  • Food quality praised in multiple reviews

The Bad

  • One report of a serious fall with delayed staff response and understaffing
  • One report of confusing, unauthorized medication billing after a resident left
  • One report of harsh treatment of family members by office staff
  • One report of incomplete medical records transferred at move-in

AI-generated from reviews and community data.

About Brookdale Oakwell

Brookdale Oakwell is an assisted living and memory care community located in San Antonio, Texas, situated in a quiet neighborhood minutes from the city. The community provides a homelike setting where residents can stay near family and friends, with memory care available as needed.

The community offers personalized assisted living support to help residents with daily tasks such as dressing, bathing, and medication management, balancing independence with assistance. Memory care services are rooted in a person-centered approach, offering necessary resources and nurturing staff to care for those with Alzheimer's and other forms of dementia. A dedicated RN Care Manager helps manage care plans, schedule follow-ups, and coordinate care through the Brookdale HealthPlus program.

Brookdale Oakwell features a variety of programs and activities designed to promote engagement and connection. Residents can participate in the Music Makers Group, watercolor painting sessions, gardening workshops, the Bridge Builders Club for card games, and Sunset Socials. The community also offers yoga, walking groups, creative classes, and brain games. Notable spaces include the Tobin Library for reading and discussions, and the Oakwell Trailhead Park with walking paths and benches.

The community emphasizes personalized dining through its Optimum Life cuisine, featuring whole grains, lean proteins, and fresh ingredients prepared to reflect residents' favorite recipes and dietary preferences. In memory care, dining occurs in a calm, familiar setting with dementia-friendly menus and gentle support. Residents can also benefit from the Personal Solutions program, which delivers personal items directly to their apartments.

Pet-friendly apartments feature large windows and bright, inviting spaces. Brookdale Oakwell maintains a caring team on-site 24/7 to support residents and respond to emergencies, providing security while celebrating independence and fostering meaningful relationships within the community.

Types of Care

Assisted Living

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Reviews

3.6overall · 26 ratings combined

3.6★ on Google (26)

John Hullender (Bob)

Jun 2026

via Google

My problem is with the way they handle their finances. My wife left Brookdale for the hospital on the last day of April. I was charged for the full month of May $4746. I received another bill for medication‘s, where they ordered medication‘s from an outside pharmacy that I did not authorize. My Pharmacy should have been the Randolph Pharmacy, where all of my wife’s medication’s was covered by her insurance I paid for that even though they did not do what they were supposed to do when ordering medication’s. It is now 1 June I just received another bill for $121 that So far they can’t tell me what that charge is for. My wife’s condition was determined to be terminal at the hospital. She was transferred to Carol Ann’s assisted living in hospice. She passed away in a week. Unlike Brookdale, they only charged me for a week not a month and Brookdale has just informed me that I will receive a final bill in 30 days.

Cecelia Duggan

Mar 2026

via Google

Absolutely disgusting how the lady's in the office are. Treating family members horribly. Avoid this place.

Nancy gann

Oct 2025

via Google

Having visited at least 10 different facilities, we choose Oakwell as it is the best one and after being there for over a year, we are so glad we made this decision.

Julie Goodison

Jan 2025

via Google

I visited many facilities in the area to make sure I picked the right one for my dad. The sales team really knew how to pitch it! To make the family feel comfortable and confident that the team had your loved one’s best interests at heart. The food looked good, activities were well thought out, and great accommodations! The best part was that there was plenty of staff to monitor and assist the residents. There was nursing staff was 24/7…SOLD!! I move my dad in and get him all settled. I say good bye and watch him walk down the hall to go to dinner. I get a FRANTIC call a hour and half later from the med tech saying my dad fell face first into a wall and is bleeding profusely and that the EMTs are on their way to transport to the hospital. The med tech was so under qualified to handle the situation because she was panicked. The EMT had to call me asking for his medical history because of all the blood. The facility had not yet processed all of my dad’s medical records into their system so they had nothing to give the EMTs. My dad was diagnosed with having a brain bleed and ended up DYING. The director blamed my dad, the Alzheimer’s patient for hitting his head, trying to leave the floor. Fun fact: my dad was lying one floor for over 10 minutes before anyone found him. There was only one aide and one med tech for the ENTIRE facility. Fun fact: the facility lied about what time they give out sleeping medications and what time they put residents to bed. I could go on and on about the neglect, carelessness and stupidity about this facility and it’s management but it won’t change the fact that people will still put their loved ones in this serveral billion dollar profited company. Do your research, reach out to hospice specialists about other options before sending your loved one to an early grave.

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Frequently Asked Questions

What types of care does Brookdale Oakwell offer?

Brookdale Oakwell offers Assisted Living.

Where is Brookdale Oakwell located?

Brookdale Oakwell is located at 3360 Oakwell Court in San Antonio, Texas.

What do families say about Brookdale Oakwell?

Reviews of Brookdale Oakwell are sharply mixed, with some families praising attentive, kind staff and a clean, engaging environment for memory care, while others describe serious safety and billing failures. A pattern emerges of inconsistent staffing levels and communication, alongside genuine praise for specific caregivers and the overall atmosphere.

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