Brookdale Maltsberger

Jesusa Pons-Garner

Jun 2026

via Google ↗

Visited this care facility and I wouldn’t want my parent or loved one here. The patient I visited in hospice had been waiting for 4 hours for help up. ( they have a necklace for alerts but staff never answered it while I was there) her diaper was soaked and she hadn’t eaten since breakfast. When I asked the only 2 staff in the location ( 2 staff?! For over 30 acute patients?) They told me she hadn’t shown up to lunch.<br><br>Long story short, it’s acceptable in looks on the inside, but the care is almost nonexistent. There’s something wrong with the way this facility is run.<br>Please look somewhere else if you love someone who needs hospice care.

Stephanie Reyes

May 2026

via Google ↗

Before deciding whether this facility is the right fit for your loved one, I encourage you to carefully research the level of care and staffing provided. My mother stayed here for a little over a month after an injury left her with severe pain and limited mobility, and our experience did not match the level of support we expected. During her one month and one week stay, we encountered repeated concerns with response times and consistency of care, particularly during second shift. There were often only two caregivers available, and staff appeared overwhelmed and rushed. My mother sometimes waited long periods for assistance, including one occasion where a call request went unanswered for 6 hours. Meals were occasionally left out of her reach if she was asleep, and one weekend she was left in the same nightgown from Friday through Sunday. As my mother’s condition worsened, hospice was recommended and additional services such as medication management and grooming assistance were added to her care plan, significantly increasing her monthly cost. At the time, I agreed because I believed it would ensure she received the additional help she needed. One interaction my mother had especially concerned me. After my mother used the call button a couple times while in pain, a staff member spoke to her in a way that left her feeling uncomfortable and hesitant to ask for help afterward. From that point on, she became anxious about requesting assistance during evening shifts and I came every night to help her instead. Her hospice nurse later advised that a smaller personal care home may be better suited to her needs, and we quickly decided to move her. Since relocating, my mother has done much better in an environment with more individualized attention and support. Because of the circumstances surrounding her move, I requested consideration for a reduced 14-day notice period rather than the standard 30 days and also asked whether any portion of the $2,000 community fee could be reconsidered given how briefly she stayed. Both requests were denied. Additionally, after authorization for automatic withdrawals had been revoked, there was still an attempted withdrawal related to the final invoice, requiring me to place a stop payment through the bank. I recognize caregiving is difficult work and that many staff members are likely doing their best under demanding conditions. However, based on our experience, I did not feel this facility could consistently provide the level of attention and responsiveness my mother required at that time. Families considering placement here should ask detailed questions about staffing levels, response times, and how higher-needs residents are supported. Not everyone has someone to advocate for them the way I could for my mother.

Aaron Alzuarte

Dec 2023

via Google ↗

Having recently entrusted the care of an elderly patients to Brookdale Jones Maltsberger Assisted Living, I have been consistently impressed with the level of service and attention provided by the compassionate staff. The facility itself is well-maintained, clean, and equipped with all the necessary amenities to ensure the comfort and safety of its residents. The staff at Brookdale Jones maltsbergerAssisted Living are truly exceptional. They demonstrate a genuine commitment to the well-being of the residents, treating them with respect, kindness, and patience. From the Aide to Directors. Cruz,Annette and Jessica show evident that they take the time to get to know each individual and tailor their care to meet their specific needs. The level of professionalism and warmth exhibited by the staff has brought peace of mind to my family, knowing that our loved one is in good hands. Furthermore, the facility offers a range of engaging activities and social events that foster a sense of community among the residents. Esther the activity Director great way to engage with residents .The team provides on-site entertainment, there are ample opportunities for socialization and recreation, which contributes to a vibrant and fulfilling living environment. In terms of healthcare, Brookdale Jones Assisted Living provides comprehensive services, including medication management, assistance with daily activities, and access to skilled nursing care when needed. The medical staff is highly competent and responsive, ensuring that residents receive prompt attention and personalized care Cruz,Annette are a great resource. Overall, I highly recommend Brookdale Jones Maltsberger Assisted Living to anyone seeking a supportive and enriching environment for their loved ones. The dedication of the staff, the quality of the facilities, and the sense of community make it a top-tier choice for those in need of assisted living

Vanna Organ

Oct 2023

via Google ↗

Brookdale has been a wonderful welcoming place. Very accommodating & helpful for those of us stepping in to assist with our parents care.

Renee DeRese

Dec 2022

via Google ↗

It is very difficult to make the decision to place a loved one in a home outside of family home. My Mother is SO much happier & healthier & more interactive than she has been in many years now that she is at Brookdale Maltzberger. I am a hospital Pediatric transplant critical care nurse who owns a medical business as well. I interviewed most locations in the city before I chose this lovely place. Jessica Ray, Director came in on her day off to play games with the residents & gave m a tour of the place that day. I saw her warm, caring heart & her amazing, professional management skills as a director, & I knew I had found Mom’s happy place! Over a year later I can happily report with great relief that I made the VERY BEST decision for my Mother!! Everything about Brookdale Maltberger is perfectly wonderful for the Mother who gave me life & now depends on me!