MyLivingChoice

Brookdale Northwest Hills

5715 Mesa Dr

4.4(27 ratings)

Brookdale Northwest Hills — photo 11 / 5

Quick Facts

Hospice partnership
In-house hospice care through St. David's Hospice
Therapy services
On-site PT/OT staff work with residents on a set schedule
Cognitive support group
Extra program for residents with cognitive decline or mobility issues

What Families Think

Most reviewers describe Brookdale Northwest Hills as a warm, family-like community where staff know residents personally and go out of their way to help, with several long-term residents' families praising continuity of care over years. However, two more detailed negative reviews raise serious concerns about billing accuracy, Medicare billing practices, staffing turnover among med techs, and leadership changes affecting food and care quality.

The Good

  • Staff repeatedly described as warm, attentive and family-like
  • Long-tenured staff noted despite industry-wide turnover
  • On-site PT/OT therapy sessions on a regular schedule
  • In-house hospice partnership for seamless end-of-life care
  • Extra support group for residents with cognitive decline or mobility issues
  • Front desk and maintenance staff praised even in critical reviews

The Bad

  • One detailed report of billing errors and incorrect Medicare charges
  • One report of dehydration and hospital stays from inadequate monitoring
  • One reviewer cited frequent turnover among medication technicians
  • Two reviewers described leadership changes hurting food and care quality

AI-generated from reviews and community data.

About Brookdale Northwest Hills

Exceptional Senior Living

Brookdale Northwest Hills is a friendly, upbeat and jovial assisted living and memory care community offering spacious senior apartments, elegant common areas and personalized care plans to active and vibrant seniors just like you in the warm and sunny climate of southern Texas. Here you can exchange the everyday chores like cooking, cleaning and maintenance for a life of luxury. Personalized care plans, resort-style amenities and deep friendships you really can have it all.

Both communities enjoy a fun-filled community calendar, packed with activities and programs that inspire and delight. Whether you are a senior in assisted living and simply want more time freedom to pursue your hobbies or a memory care resident who benefits from gentle guidance throughout the day, each person who calls Brookdale Northwest Hills home enjoys a rich and full senior living experience.

Embrace The Golden Years

Nobody wants to spend their golden years sitting around and twiddling their thumbs. Here you can enjoy a diverse calendar of programs, events and activities that will inspire you to engage in your passions, pursue your hobbies and socialize with your neighbors who will quickly feel more like family members. Sign up for excursions into town, attend a happy hour gathering or join your new friends for live music performances.

Our memory care residents enjoy an equally rich lifestyle. Through our research-based cognitive care program called Clare Bridge, your loved one will participate in six activities per day that promote social interaction and skill retention. With events like root beer float socials and live music to pet therapy programs and soothing hand massages, they will savor the good life with genuine care and guidance from our devoted care team members.

Pursue Comfort

If you are anything like the rest of our residents, you’ve probably spent most of your life tending to a home and taking care of other people. Now is your chance to sit back, relax and let someone else handle the cooking, cleaning and maintenance, so you can enjoy everything your senior years have to offer.

You can gather with your friends for a game of cards in the cozy fireside living room, greet your family members in the stunning two-story foyer or reserve the strikingly elegant private dining room for a dinner party. No matter how you want to spend your time or where you want to go within the community, you have every opportunity to enjoy all the comforts of home with many resort-style amenities.

Amenities

•    24 Hour Security System
•    Transportation
•    Parking - Surface
•    Library
•    Coffee Shop
•    Beauty/Barber Shop
•    Porch
•    Therapy Room
•    Private Dining Room
•    Game Room
•    Billiards
•    Walking Paths
•    Wi-Fi Access Throughout
•    Landscaped Grounds
•    Fireside Living Room
•    Community Kitchen
•    Meeting Rooms
•    Community Room (Rental Space)
•    Clinic
•    Postal Services

You or your loved one have choices before you even move in, starting with picking out your own private apartment. Choose from six floor plans, ranging in size and shape. Each one is designed to feel and function like a home and includes a 24-hour emergency response system and private bathroom. Some even feature a kitchenette and refrigerator.

Helping You Thrive

You deserve to receive the right combination of quality care and independence, which is why we work together before you move in to create a personalized care plan that meets your specific needs. This gives you the power to decide how much assistance you want so you can enjoy all the freedom you need.

If you have a loved one joining us in memory care, you can rest easy knowing they will receive all the dignity and respect they deserve with an added layer of supportive aid. We take time to get to know each individual, learning everything from family history to personal preferences. Regardless of where your family member is on their journey, our care team is available 24 hours a day, seven days a week to encourage daily moments of success, joy and wellness for each resident we have the honor to serve.

Delivering the Best in Senior Care

If you’re just starting to investigate senior living, you might have noticed that there are several options to choose from before you even move in! Fortunately, selecting from these different kinds of senior living care levels isn't a task you have to tackle alone. We’ve compiled some of the most important info about each care level here. And if you’d like some help figuring out which one is right for you, our helpful associates are just a phone call away.

Independent Living

Independent living is ideal for those who still enjoy an engaging lifestyle and want more freedom to pursue their passions. Residents can spend less time worrying about things like homeownership, maintenance and landscaping and more time doing the things they love in a place designed to feel and function like a home.

Assisted Living

Assisted living is a wonderful option for people who need assistance with daily activities like managing medications, dressing, bathing, housekeeping and meals. It’s a redefined independence that allows you and your loved ones the peace of mind you deserve and gives you more time to invest in the people and hobbies you love.

Memory Care

Memory care services provide quality care and support for seniors living with Alzheimer's and other forms of dementia. With gentle guidance and visual reminders, these programs provide a secure, safe space with activities that meet a resident’s skill level and allow them to flourish even with advanced expressions of the disease.

Skilled Nursing

Skilled nursing provides seniors with two services: short-term and long-term care. Short-term care programs are designed to provide recovery from surgeries, illnesses and accidents. Long-term care is for those who could benefit from 24-hour nursing care.

Continuing Care Retirement Communities

A continuing care retirement community (CCRC) offers multiple care levels on one campus, which means you don't have to move even if your healthcare needs change in the future. With a full range of personalized assistance and care options that fit your lifestyle, you can have peace of mind knowing your future is taken care of.

Hospice

Hospice provides compassionate care and support to individuals and caregivers who are living with terminal illness, no matter where they call home. Our hospice associates can provide on-call support, clinical and skilled care as well as spiritual and emotional counseling and music therapy. Let us handle the care, so you can enjoy the precious moments of life.

Home Health

Home Health provides licensed clinical care in the comfort and privacy of your own home. Our team includes registered nurses, licensed practical nurses, rehabilitation therapists, social workers and aides to provide you a wide range of skilled care that’s designed to help you achieve your health and wellness goals.

Types of Care

Assisted LivingAt-Home CareHome Health and HospiceIndependent LivingMemory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Multiple Floor Plans
  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Pet Friendly
  • Salon / Barber
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

4.4overall · 27 ratings combined

4.4★ on Google (27)

Gretchen Bettes

Oct 2025

via Google

My mom has now lived very happily at Brookdale for a little over a year. My mom's dementia seemed to happen very quickly and she was living out of town. I had to move her very quickly and needless to say, I was extremely worried about her and very stressed out. It was the hardest thing I've had to do in a long time. I looked at a bunch of assisted living places in Austin and most of them were good. When I came to check out Brookdale, the place stood out in my mind. I was treated so kindly there from the start. The person that gave me the tour (James) was so kind and made me feel like my mom would be taken care of. He helped me understand my options and was funny and kind. He even bought her a birthday gift and gave me a cute little cat toy because he knew I had cats. He was genuine. Everyone I met at that time was genuine (and still are). I had a lot of questions and there was always a person to help me out. When I toured for the first time, I was struck by how calming the environment was. The place was clean and pretty and the staff seemed engaged with the residents. Everyone made us both feel safe at a very vulnerable time. Needless to say, mom and I were both going through a lot of grief at that time. It was a huge move for her and me. I was scared and felt so alone. Becky, Kay, Stephen, Joyce, and all the care staff and med techs and nurses immediately made me feel at home. She has now lived in Brookdale for a year. We have come such a long way!!! The nursing staff noticed signs of Parkinson's and immediately got hold of me. We started the meds and there was an immediate change in her personality. She is more engaged and happy. I saw more of her sweet personality back. I feel so differently now than I did just a year ago and I know she does, too. We are both so much happier. She walks around calling everyone by name and they seem genuinely glad to see her. I have grown to consider the staff at Brookdale part of an extended family. They are caring in so many ways. It's so hard to recall everything! If there is anything that comes up with her health no matter how small, they immediately call me and let me know and we talk about a plan of action. There are Physical and Occupational Therapy staff that work with her on a schedule to keep her moving and exercising her body. There are fun activities and music all the time. They have an in-house beautician named Betty who does hair and nails for an excellent price and she will go up and get my mom when she forgets her appointment. Everyone there are real folks with caring hearts and a very loving personalities. You can tell this isn't just a job for these people. They seem to enjoy themselves and each other. My and my mom's lives changed drastically a year ago and Brookdale has been the very best part of it.

Gerald Mann

May 2025

via Google

We have a family member living here and he is very happy. The facility is always clean and well furnished, and the staff couldn’t be more helpful and friendly.

Susan Ashton

Nov 2024

via Google

Our father is receiving wonderful caring care daily. The staff is friendly and kind. He loves his apartment and enjoys the activities.

Stephen Niemeyer

Nov 2024

via Google

My Mom gets great care here and she really enjoys the people. The food is good, too!

Linda Marshek

Oct 2024

via Google

Brookdale Northwest Hills has exceeded my expectations of what an assisted living facility should be. It truly is a "home" for the residents. They make it a mission to thoroughly know the residents and their families. I no longer worry about my mom and her daily activities. She is well cared for and knows she is in the best place for her at this time in her life. Brookdale has certainly helped our family by providing the daily care for our mom.

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Frequently Asked Questions

What types of care does Brookdale Northwest Hills offer?

Brookdale Northwest Hills offers Assisted Living, At-Home Care, Independent Living, Memory Care and Skilled Nursing / Long Term Care.

Is Brookdale Northwest Hills pet friendly?

Yes — Brookdale Northwest Hills lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Brookdale Northwest Hills located?

Brookdale Northwest Hills is located at 5715 Mesa Dr in Austin, Texas.

What do families say about Brookdale Northwest Hills?

Most reviewers describe Brookdale Northwest Hills as a warm, family-like community where staff know residents personally and go out of their way to help, with several long-term residents' families praising continuity of care over years. However, two more detailed negative reviews raise serious concerns about billing accuracy, Medicare billing practices, staffing turnover among med techs, and leadership changes affecting food and care quality.

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