Trisha J
Jan 2026
Bad management horrible
Brookdale Hampton Cove
6379 US-4314.6(36 ratings)· Owens Cross Roads average: 4.5
Part of Brookdale Senior Living · 476 communities · 4.3★ average
1 / 6Quick Facts
- Care model
- Includes skilled nursing / long term care on-site
- Billing issue
- One report of major delays refunding overpayments
What Families Think
Families overwhelmingly describe Brookdale Hampton Cove as warm, attentive, and staffed by caregivers who treat residents like family, with many long-term residents receiving years of praised care. A few reviewers raise serious concerns about billing problems and, in one detailed account, inadequate support for a rapidly progressing dementia case and unhelpful management.
The Good
- Staff described as loving, attentive, and professional
- Frequent activities and family celebration events
- Long-term residents received consistently high-quality care
- Director praised as welcoming and devoted by multiple reviewers
- Family support services offered for dementia caregivers
The Bad
- One report of billing department being slow and inaccurate
- One detailed report of poor dementia support and rude management
- A couple of reviewers noted room cleaning could be more thorough
- One reviewer said food quality could improve
AI-generated from reviews and community data.
Brookdale Hampton Cove is a senior living community in Owens Cross Roads, Alabama offering Assisted Living, Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 36 reviews.
About Brookdale Hampton Cove
Brookdale Hampton Cove is an assisted living, independent living, and skilled nursing community in Owens Cross Roads, Alabama. The facility serves residents across a range of care needs, including those with dementia and Alzheimer's disease.
Families consistently praise the attentiveness and genuine care of the staff, with many describing caregivers as treating residents and families like their own. Leadership, particularly Director LaShawna Springer, is noted for being welcoming, professional, and responsive to family concerns. Residents reportedly feel safe and enjoy community activities and social interaction. The physical environment is described as clean and well-maintained. Some families note that meals and room cleaning could be more thorough, and one family experienced frustration with the billing department's responsiveness.
One family wrote, the staff has "gone above and beyond," arranging special events like birthday celebrations with family involvement. Another family reflected on over a year of care, describing the caretakers as "loving, caring, competent." The community holds a 4.6 out of 5 stars across 36 Google reviews.
Types of Care at Brookdale Hampton Cove
Assisted LivingIndependent LivingSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Birthday / Holiday Parties
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Brookdale Hampton Cove
4.6overall · 36 ratings combined
4.6★ on Google (36)
William Wilkinson
Oct 2025
Brookdale is an excellent caring and compassionate community that gives your family member respect dignity and love.
Candy Binion
Apr 2025
Staff here is very friendly and loving to residents as well as visitors. They have frequent fun events for the residents and the families to participate in .
Keil Bishop
Apr 2025
My dad was a resident of Brookdale Hampton Cove. The caregivers there took great care of him. I can’t say enough good things about the care and the environment there. But I will warn you their billing department is absolute garbage. They can’t correct a bill, they can’t respond to anything with billing that it doesn’t take 30 days or more. After my dad passed they withdrew the next month’s payment anyway. It took 45 days to get a refund check and it was written to the “estate of” now my mom has to go through probate to cash the check for the money they never should have taken. So care gets 5 stars, billing 0 stars.
L S
Oct 2024
I am generally happy with the care my parents have received. The staff is caring and responds to questions and concerns. The food could be better, but I think this is a common problem at memory care facilities. Residents' rooms could be cleaned more thoroughly and frequently.
Frequently Asked Questions
What types of care does Brookdale Hampton Cove offer?
Brookdale Hampton Cove offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.
Where is Brookdale Hampton Cove located?
Brookdale Hampton Cove is located at 6379 US-431 in Owens Cross Roads, Alabama.
What do families say about Brookdale Hampton Cove?
Families overwhelmingly describe Brookdale Hampton Cove as warm, attentive, and staffed by caregivers who treat residents like family, with many long-term residents receiving years of praised care. A few reviewers raise serious concerns about billing problems and, in one detailed account, inadequate support for a rapidly progressing dementia case and unhelpful management.
How can families visit Brookdale Hampton Cove?
Submit the Request Information form on this page to connect with Brookdale Hampton Cove and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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Prefer to stay home?
Home care agencies serving Owens Cross Roads bring help to the house: daily living, companionship, and respite for family caregivers.
