3.4(5 ratings)· Bristol average: 4.3
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Bristol Health Home Care & Hospice are sharply divided: several families describe warm, attentive support from aides, physical therapists, and hospice staff during difficult times, while others report serious lapses in responsiveness and care coordination. With only five reviews, the picture is mixed rather than uniformly positive or negative.
AI-generated from reviews and community data.
Bristol Health Home Care & Hospice is a home health agency serving Bristol, Connecticut offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 3.4 out of 5 across 5 reviews.
Bristol Health Home Care & Hospice is a Medicare-certified home health agency serving clients in Bristol, Connecticut since 1993. The agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits in the home setting.
The agency holds a CMS quality star rating of 4.0 of 5 stars. Reviews are mixed regarding responsiveness and care coordination. Some families report that staff provided thorough, compassionate support during recovery and end-of-life care, with reviewers praising punctuality, communication, and the warmth of aides and clinical staff. Other reviewers describe delayed responses to urgent needs and difficulty reaching nurses for time-sensitive care.
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Help Me Choose3.4overall · 5 ratings combined
3.4★ on Google (5)
Sylvia Wood
Mar 2025
My mother received excellent care during her month long recovery at home after surgery and we truly appreciated the thoroughness, support and warmth of all the staff who came to the house. Special thanks to Elliott, the physical therapist, for his unflappable patience, compassion and humor.
Tracy Wilbert
May 2024
Bristol took over MidDelta Hospice, I have been calling for a nurse to come out and change my dad’s Foley catheter and I still haven’t seen anyone yet, nothing but phone calls and promises.
Kelly Dube
Feb 2023
Incredible staff and team. My mother recently passed and, though we worked with the hospice team for a short period of time, the BH Home Care & Hospice team provided her with tremendous support and care. The team treated mom as their own, coordinated medical supplies and her last rites, and helped walk the family through treatments and the process. During a visit, Katie noticed that mom was actively passing and stayed an extra couple of hours to ensure that mom was comfortable and consoled the family. It takes a special person to be in the caregiver capacity, especially hospice.<br><br>Michelle, Allison, Katie, Rhonda, Marlene, and Karen -- thank you.
Amanda Szymanski
Apr 2021
The absolute worst hospice experience I have ever had. My family member elected them for her hospice care and as she was actively passing away and was extremely restless and in pain, they refused to allow the nursing home to adjust her medications and said we will come see her tomorrow. Excuse me??? How can you allow someone who is dying to suffer until “someone can get there tomorrow?” The staff at the nursing home bypassed them and called their own APRN to address her discomfort. Thank goodness for them because Bristol Hospital Hospice care is a joke!
Laura Williamson
Jul 2020
Caring, punctual, communicative aides and office staff tended to Dad his last 3 years, 2014-2017, aged 89-92. Couldn't have managed without their physical therapy ideas, showering, hygiene and cheerful demeanors.
Bristol Health Home Care & Hospice is a Medicare-certified home health agency (certified since 1993). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.0 / 5
Medicare star rating
Services offered
What patients say
5.0 / 5 patient survey rating
193 completed patient surveys, 29% response rate.
Hospital outcomes
How patients did
Service area
Bristol Health Home Care & Hospice reports serving 17 ZIP codes, including New Britain, Bristol, Burlington, Farmington, Harwinton, Milldale, Pequabuck, Plainville, Plantsville, Plymouth and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 077198. National figures are the average across all certified agencies.
Bristol Health Home Care & Hospice offers Home Health.
Bristol Health Home Care & Hospice is located at 32 Valley St in Bristol, Connecticut.
Bristol Health Home Care & Hospice carries a 3.4 out of 5 rating from 5 Google reviews. Reviews for Bristol Health Home Care & Hospice are sharply divided: several families describe warm, attentive support from aides, physical therapists, and hospice staff during difficult times, while others report serious lapses in responsiveness and care coordination. With only five reviews, the picture is mixed rather than uniformly positive or negative. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Yes. Bristol Health Home Care & Hospice is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page, or contact Bristol Health Home Care & Hospice directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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