4(4 ratings)· Matthews average: 4.3
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
BrightStar Care in Matthews offers home health and hospice services, with most reviewers praising the personal attention and reliability of their in-home caregivers. One review from a former employee raised concerns about internal communication and management, though client-facing reviews were positive.
AI-generated from reviews and community data.
BrightStar Care is a home care agency serving Matthews, North Carolina offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 4.0 out of 5 across 4 reviews.
BrightStar Care is an at-home care agency serving clients in Matthews, North Carolina.
The agency matches clients with caregivers to provide personal care and support in the home. Reviewers reported mixed experiences with the agency's operations and communication, though several praised the quality of individual caregivers they worked with. One reviewer wrote that a caregiver became "someone we could rely on and trust," while another found the agency "very easy and efficient to work with."
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Help Me Choose4overall · 4 ratings combined
4★ on Google (4)
alexis smith
May 2026
If I could give - stars I would!!! Absolutely TERRIBLE company to work for. TERRIBLE communication's. Worked for a great family, who ALSO couldn’t stand BrightStar. No one in the office has ANY idea what the hell they are doing. STAY AWAY FROM HERE! I recommend using Amada Senior care. Fantastic service, great workers, and an amazing office. Don’t waste your time here
Lori Biscardi
Jun 2025
Brightstar was very easy and efficient to work with. We were very happy with the care we received
Roger Judy
Oct 2023
I contacted several agencies as well as countless private caregivers before trying and settling in with Brightstar and owner Garrett Ford. From the beginning Garrett met with us, listened to our needs, and helped to provide a quality caregiver. Our caregiver would become someone we could rely on and trust with such personal care in our home, and become one of our family essentially. We were blessed to have found Brightstar.
Jeanette Zito Alves
Feb 2023
Our caregiver Shanqueta Bailey is a wonderful aide. She is very socialable and attentive to our needs. All caregivers should be like her. She is from the company Bright Star Care of East Charlotte
BrightStar Care offers At-Home Care.
BrightStar Care is located at 10020 Monroe Rd #230 in Matthews, North Carolina.
BrightStar Care carries a 4.0 out of 5 rating from 4 Google reviews. BrightStar Care in Matthews offers home health and hospice services, with most reviewers praising the personal attention and reliability of their in-home caregivers. One review from a former employee raised concerns about internal communication and management, though client-facing reviews were positive. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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