Bridget C
Jul 2026
great place for care
Bickford of West Des Moines
5050 Hawthorne Dr
4.6(38 ratings)· West Des Moines average: 4.3
1 / 9Quick Facts
- Starting price
- $5,500/mo
- Total units
- 49
- Year opened
- 1992
- Ownership
- Family-owned senior living operator
- Security
- Locked facility with secured courtyard
What Families Think
Reviewers overwhelmingly describe Bickford of West Des Moines as a small, home-like community where staff form close, family-like bonds with residents and their families. Praise centers on cleanliness, attentive caregivers, and a comforting atmosphere, though one detailed review raises serious concerns about staffing levels and care lapses.
The Good
- Warm, home-like atmosphere noted by many families
- Staff frequently described as caring, attentive, and kind
- Facility described as clean and tidy
- Nurse and sales staff praised by name repeatedly
- Locked courtyard setup adds a sense of safety
- Leadership described as dedicated to residents
The Bad
- One detailed report of understaffing causing hours-long waits for bathroom help
- One report of unprofessional staff conduct, including profanity around a resident
- One report of bedbugs found in resident's belongings at move-out
- One reviewer felt the 'family' feeling only extended to those in charge
AI-generated from reviews and community data.
About Bickford of West Des Moines
Bickford currently operates 65 Branches in 11 states with additional Branches in development. Our approximately 2,500 Bickford Family Members (our employees are family to us) love and care for nearly 3000 residents.
While seemingly impressive, growth and size have never been our goal. At the end of the day, all that matters to us is the happiness of the sweet little lady in apartment 406, because nearly 30 years ago that “someone” was our Mary Bickford.
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Help Me ChooseReviews
4.6overall · 38 ratings combined
4.6★ on Google (37) · 5★ on Yelp (1) · Yelp page ↗
Michael Nuss
Jun 2026
We had to put my mother in assisted living. After visiting other assisted facilities, we liked that Bickford had a homey feeling. Tesse, Brittney, Elizabeth and the staff were absolutely wonderful. By their actions and words, they truly cared for my mom, though at times, she could be difficult. Unfortunately, my mom passed away there. Again, everyone was supportive. A big thank you to everyone at Bickford for all you did for my mom.
Misty Cottrell
Oct 2025
What an amazing group of caregivers! Their love and dedication is top notch! Kudos for providing the best care possible! 👍
Robin Wike
Jan 2025
Great hospitality at Bickford of West Des Moines! I can see the residents are on the Higher Path. I was welcomed with a warm smile and friendly caregivers.
Cassandra Miller
Dec 2024
Brittany at Family Advocate is amazing and very knowledgeable! She and her team are complete Rockstar's!
Frequently Asked Questions
How much does Bickford of West Des Moines cost?
Published pricing at Bickford of West Des Moines starts around $5,500 per month. Final costs depend on care needs and apartment selection — contact the community for a detailed quote.
Where is Bickford of West Des Moines located?
Bickford of West Des Moines is located at 5050 Hawthorne Dr in West Des Moines, Iowa.
What do families say about Bickford of West Des Moines?
Reviewers overwhelmingly describe Bickford of West Des Moines as a small, home-like community where staff form close, family-like bonds with residents and their families. Praise centers on cleanliness, attentive caregivers, and a comforting atmosphere, though one detailed review raises serious concerns about staffing levels and care lapses.
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