Bridget C
Jul 2026
great place for care
Bickford of West Des Moines
5050 Hawthorne Dr4.6(38 ratings)· West Des Moines average: 4.4
Part of Bickford Senior Living · 50 communities · 4.5★ average · (1 other nearby)
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1 / 9Quick Facts
- Starting price
- $5,500/mo
- Total units
- 49
- Year opened
- 1992
- Ownership
- Family-owned senior living operator
- Security
- Locked facility with secured courtyard
10% above the West Des Moines median
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers overwhelmingly describe Bickford of West Des Moines as a small, home-like community where staff form close, family-like bonds with residents and their families. Praise centers on cleanliness, attentive caregivers, and a comforting atmosphere, though one detailed review raises serious concerns about staffing levels and care lapses.
What reviewers praise
- Warm, home-like atmosphere noted by many families
- Staff frequently described as caring, attentive, and kind
- Facility described as clean and tidy
- Nurse and sales staff praised by name repeatedly
- Locked courtyard setup adds a sense of safety
- Leadership described as dedicated to residents
What reviewers flag
- One detailed report of understaffing causing hours-long waits for bathroom help
- One report of unprofessional staff conduct, including profanity around a resident
- One report of bedbugs found in resident's belongings at move-out
- One reviewer felt the 'family' feeling only extended to those in charge
AI-generated from reviews and community data.
Bickford of West Des Moines is a senior living community in West Des Moines, Iowa. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Published pricing starts around $5,500 per month. Families rate it 4.6 out of 5 across 37 reviews.
About Bickford of West Des Moines
Bickford currently operates 65 Branches in 11 states with additional Branches in development. Our approximately 2,500 Bickford Family Members (our employees are family to us) love and care for nearly 3000 residents.
While seemingly impressive, growth and size have never been our goal. At the end of the day, all that matters to us is the happiness of the sweet little lady in apartment 406, because nearly 30 years ago that “someone” was our Mary Bickford.
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
Activities
- Social Activities
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Help Me ChooseReviews of Bickford of West Des Moines
4.6overall · 38 ratings combined
4.6★ on Google (37) · 5★ on Yelp (1) · Yelp page ↗
Michael Nuss
Jun 2026
We had to put my mother in assisted living. After visiting other assisted facilities, we liked that Bickford had a homey feeling. Tesse, Brittney, Elizabeth and the staff were absolutely wonderful. By their actions and words, they truly cared for my mom, though at times, she could be difficult. Unfortunately, my mom passed away there. Again, everyone was supportive. A big thank you to everyone at Bickford for all you did for my mom.
Misty Cottrell
Oct 2025
What an amazing group of caregivers! Their love and dedication is top notch! Kudos for providing the best care possible! 👍
Robin Wike
Jan 2025
Great hospitality at Bickford of West Des Moines! I can see the residents are on the Higher Path. I was welcomed with a warm smile and friendly caregivers.
Cassandra Miller
Dec 2024
Brittany at Family Advocate is amazing and very knowledgeable! She and her team are complete Rockstar's!
Frequently Asked Questions
How much does Bickford of West Des Moines cost?
Published pricing at Bickford of West Des Moines starts around $5,500 per month. Final costs depend on care needs and apartment selection; contact the community for a detailed quote.
Where is Bickford of West Des Moines located?
Bickford of West Des Moines is located at 5050 Hawthorne Dr in West Des Moines, Iowa.
What do families say about Bickford of West Des Moines?
Bickford of West Des Moines carries a 4.6 out of 5 rating from 37 Google reviews. Reviewers overwhelmingly describe Bickford of West Des Moines as a small, home-like community where staff form close, family-like bonds with residents and their families. Praise centers on cleanliness, attentive caregivers, and a comforting atmosphere, though one detailed review raises serious concerns about staffing levels and care lapses. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Bickford of West Des Moines?
Submit the Request Information form on this page, or contact Bickford of West Des Moines directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Bickford of West Des Moines? Claim this listing to update photos, pricing, and details. It's free.
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