Brenda McCants O'Neal
Jul 2026
Not very responsive to needs of their patients<br>They should consider that they are there not due to their own fault yet they are still in need of expert care, service and advocacy
3.3(84 ratings)· Lyndhurst average: 3.6
1 / 4CMS Care Compare
Reviews of Avenue at Lyndhurst are mixed and often describe a beautiful, secure building paired with inconsistent staffing and care execution. Several families praise attentive therapy staff and specific caregivers, while others describe serious lapses in medication administration, call-light response, and discharge coordination.
AI-generated from reviews and community data.
Avenue at Lyndhurst Care and Rehabilitation Center is a senior living community in Lyndhurst, Ohio offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.3 out of 5 across 84 reviews.
Avenue at Lyndhurst Care and Rehabilitation Center in Lyndhurst, Ohio offers skilled nursing and rehabilitation services. Founded in 2021, the community provides care in a hotel-like environment designed to support patient outcomes.
The facility accommodates both short-term and long-term care needs, including temporary respite care and hospice services. The community is designed to support residents throughout their healthcare journey toward recovery and wellness.
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me Choose3.3overall · 84 ratings combined
3.3★ on Google (84)
Brenda McCants O'Neal
Jul 2026
Not very responsive to needs of their patients<br>They should consider that they are there not due to their own fault yet they are still in need of expert care, service and advocacy
Shalom Plotkin
Jul 2026
Their manager, Bianca really impressed one of my clients and caregivers. They are providing good care for this family. The building is clean and well appointed.
wade bryant
Jul 2026
Not a bad nursing home my mom is happy
Sue D
Jun 2026
Follow up : May 2026<br>Well the conditions at Avenue at Lyndhurst have gone from bad to worse. We noticed that the staffing issues haven’t gotten any better. The administrator and DON are never available and they don’t return phone calls. We had installed the Jubilee TV system in her room (if you have a loved one living alone or in a facility you need to look into it) and realized she wasn’t getting her briefs changed. Period! Unless we called her and told her to press her button for a brief change, she would 12-24 hours without a change. For a bed bound elderly woman that is a recipe for severe UTIs, hospitalizations and eventually death. So we moved her out. If you have any other option I would choose that over Avenue at Lyndhurst.<br><br>My husband and I went to visit his bed ridden aunt at The Avenue at Lyndhurst this morning. Upon entering her room she notified us that she was contagious again.<br><br>In early September 2024 she he had somehow contracted Scabies. She is bed bound and there are only three family members that visit her so we can not understand how she contracted scabies. When treatment failed to eliminate the disease she was admitted into the hospital for treatment. Eventually she was declared no longer contagious. Later during our visit I did confirm with the nurse that she had again developed Scabies. We don’t understand how she contracted Scabies again!<br><br>I noticed she smelled like she needed to be changed. Her bedside table was cluttered with the disposable carry out container from her breakfast, various papers and a used wash cloth. I used sanitizing wipes to begin throwing out old papers and cleaning her table. I used a wipe to pick up the wash cloth and put it in the hamper in her bathroom. At that point I discovered that the toilet contained a bowel movement that had not been flushed, which is probably why I thought she needed to be changed. As I shook loose the wash cloth to drape it over the edge of the hamper, I could see fecal matter smeared throughout the cloth. The washcloth used to wipe her bottom had been placed directly on her bedside table which is where she had just finished eating her breakfast.<br><br>While we have had repeated conversations with the various Director(s) of Nursing and the Social Worker over the last two years about the cleanliness of her room, specifically on her bed table including used medical debris, bandages, lotions, powders, etc. on her table where she eats, this situation exceeds being unsanitary.<br><br>I immediately tried to talk to the current Director of Nursing but she had not arrived to the facility yet. Then I notified two floor nurses of the situation, both of whom said they would try to find out which aid had been caring for her. We also reported this to the Administrator as we were leaving. She apologized and said she would find out who was responsible. Unfortunately, it’s the same response we keep getting, but nothing changes. Complaint filed with the state and on the search again for a suitable long term care facility.<br><br>8/27/25 Edit: I’ve come to learn that the director of this facility has been replaced. Hopefully they are able to resolve the multiple shortfalls and begin to provide adequate care for the residents.
Tiffany Wallace
Apr 2026
My mother was transported to Avenue Lyndhurst from the hospital for occupational and physical therapy. Although she was reluctant to go to rehab we found she truly enjoyed the activities they provided such as wheel chair volleyball. It was cute watching patients work diligently strengthening their ability to coordinate and maneuver. Patients really seemed to enjoy this activity. While some activities were challenging, therapist ensured everyone was meeting their goals daily. Security of the building was very important to my family. We learned some facilities had 24 hour visitation with no security. Huge red flag for us! Avenue visitation hours are 8am-8pm. During hours of operation, all visitors must sign in at the front desk. My mother felt safe and each evening we felt ease leaving her there knowing the building was secure. Cleanliness, the building itself is beautiful! When entering the lobby you’re greeted with warm royal colors of amethyst and the sound of smooth jazz. resident rooms were cleaned daily between the hours of 7am to 2pm. Floors swept and mopped, bathrooms cleaned, trash removed, etc. Staffing, lack of staff made it difficult to simply come visit my mom without having to work. There were many days I had to help bathe, dress, and even change sheets on her bedding. Additionally, distribution of medication was not always timely. This was brought to the attention of the Administrator who immediately addressed staff. I cannot blame the staff however, I believe it was the lack of staffing after spending more time at the facility. This location definitely needs additional staffing to address the needs of their patients. My experience with the staff overall was positive, but they are stretched thin!!! Call lights would be on throughout the floor, staff tried addressing rooms as quickly as possible, but lights were flicking more quickly than could be addressed. I felt bad for the employees, but I would honestly say they were pleasant and competent when aware of patient challenges. Food, my mother was not a fan of meals prepared by Avenue therefore she did not eat as directed. When staff noticed she was not eating they began administering Boost to increase her caloric intake. My mom again rejected the Boost as well. I taste her food and it wasn’t bad at all, but a little over seasoned for those who may have had dietary restrictions around salt. It’s facility food. It was better than I expected, but if you have a loved one with high blood pressure, taste the food first for them to ensure it’s not too salty. Discharge was a bit unorganized. Some staff seemed to be clueless on my mom’s exit. Paperwork was not prepared, medication my mom was supposed to leave with had to be requested. There was no social worker present to answer final questions. It was a little overwhelming, but eventually it all came together and the administrator followed up the day after her release to ensure my mom’s next steps with in-home nursing and rehab were in place. I learned a lot in this process. No place is perfect. Avenue Lyndhurst had some rocky moments that were adjustable. The Administrator was accessible and listened diligently. She tried to remedy issues that were brought to her attention bringing every department on board. With proper staffing who cares for patients with great bedside manner, this place has the ability to function as good as it looks. The facility itself is beautiful, but as one of the staff persons told me… NEVER judge a book by its cover. I found that to be true with the operation of this building. I’m grateful for most of the staff who took care of my mom. We had a few hiccups, but everything was properly addressed and the administrator did her best to remedy situations brought to her attention. It is my hope that my mom will never have to go to a facility again, but if she does based on the aesthetics I would select Avenue Lyndhurst again. If I had to make a decision based on the number of staff per resident my answer would differ just a bit.
8 inspection visits in the last three years, 76 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Sep 30, 2025
Have proper medical gas storage and administration areas.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Have restrictions on the use of highly flammable decorations.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Meet other general requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 30, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 30, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 30, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 30, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 30, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 30, 2025
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 30, 2025
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 30, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2025
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 7, 2025
Keep residents' personal and medical records private and confidential.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 7, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 7, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 7, 2025
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 7, 2025
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 7, 2025
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 7, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 7, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 7, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 7, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 7, 2025
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 7, 2025
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 7, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 7, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 7, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 7, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 7, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 12, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 12, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Jun 12, 2024
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 5, 2024
Prepare residents for a safe transfer or discharge from the nursing home.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 5, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 16, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 16, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 16, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 16, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 16, 2024
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2024
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 25, 2023
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Avenue at Lyndhurst Care and Rehabilitation Center offers Skilled Nursing / Long Term Care.
Avenue at Lyndhurst Care and Rehabilitation Center is located at 5442 Rae Road in Lyndhurst, Ohio.
Reviews of Avenue at Lyndhurst are mixed and often describe a beautiful, secure building paired with inconsistent staffing and care execution. Several families praise attentive therapy staff and specific caregivers, while others describe serious lapses in medication administration, call-light response, and discharge coordination.
Avenue at Lyndhurst Care and Rehabilitation Center had 8 government inspection visits in the last three years, with 76 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Avenue at Lyndhurst Care and Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Avenue at Lyndhurst Care and Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Lyndhurst.
SponsoredStow, Ohio22.6 mi
4.3(79)
Assisted LivingMemory Care

Mayfield Heights, Ohio0 mi
4.4(50)
Skilled Nursing / Long Term Care

Lyndhurst, Ohio0 mi
3.5(51)
Memory CareSkilled Nursing / Long Term Care

Mayfield Heights, Ohio0 mi
2.5(56)
Skilled Nursing / Long Term Care

Mayfield Heights, Ohio0.3 mi
3.4(5)
Assisted Living

Mayfield Heights, Ohio0.7 mi
4.3(70)
Independent LivingMemory Care
Home care agencies serving Lyndhurst bring help to the house: daily living, companionship, and respite for family caregivers.