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Reviewers of this short-term rehab and skilled nursing facility are sharply divided: many families praise the physical, occupational, and speech therapy teams along with several named nurses and social workers who helped patients regain strength after surgery, stroke, or illness. However, a significant number of reviewers report serious lapses in basic care, including unanswered call buttons, unclean rooms, and reliance on agency staff unfamiliar with patients.
AI-generated from reviews and community data.
Avantara Palos Heights is a senior living community in Palos Heights, Illinois offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.6 out of 5 across 194 reviews.
Avantara Palos Heights is a short-term rehabilitation facility in Palos Heights, Illinois, combining advanced rehabilitation therapies with a hotel-like environment featuring spacious rooms and thoughtful amenities designed to support recovery of strength and independence.
The facility offers specialized rehabilitation programs including post-transplant care for liver and kidney recipients (10 days to 6 months post-operative), cardiac rehabilitation for those recovering from heart disease or cardiac surgery with personalized care plans supervised by cardiac specialists, and comprehensive short-term rehabilitation with physical, occupational, and speech therapy following surgery or illness.
Avantara Palos Heights emphasizes a relaxing, nurturing environment as essential to rehabilitation, with large exquisitely appointed guest rooms, private suites, and numerous amenities designed to provide a high-end experience while maintaining the integrity of a first-rate healthcare facility.
The facility features activity programs and social opportunities for residents, with staff providing support in walking, posture, stretching, strengthening, and daily routines to help patients regain mobility and confidence during their recovery.
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Help Me Choose3.6overall · 194 ratings combined
3.6★ on Google (194)
Beth Lisauskas
Jul 2026
We had a good experience at Avantara Palos Heights when our uncle needed medical rehab after a hospital stay. They were kind, compassionate, and helpful. Tamara the social worker was extremely helpful with resources, and navigating new and uncharted waters in regard to next steps and Medicare logistics . Thank you all!
Jolly Pop
Jun 2026
My mom is currently here for rehab and wound care. They are doing a great job on both. Rainey the social worker is amazing!! I have worked with 5 other social workers just this year alone for mom at various places. Rainey is the ONLY one who really guided us through the whole Medicare and appeal process. She’s easy to work with, actually answers her phone and checks in with my mom regularly. She seems to really enjoy her job!!
Bryce Nacker
Jun 2026
Avantara of Palos and the team that runs it are one of a kind. Open communication, friendly personalities and top quality care are some of the many things that you can expect from anyone working there. I have had the pleasure to work with Rainey on multiple occasions, she truly cares about her residents and their families. She goes above and beyond to ensure that everyone has the resources they need and that they are successful. If you have a loved one here or are considering a move here, you will not be disappointed!
Michael Kladis
Jun 2026
After a short stay at Silver Cross Hospital in New Lenox, I was once again faced with the decision to choose my home or a rehab to further my health's recovery. Having already experienced the Avantara rehab in Palos Heights, I was compelled to go to their friendly, clean atmosphere where a safer regimen awaited me with a very friendly and professional staff to facilitate my multiple needs. It wasn't long before I realized I'd left several personal items at Silver Cross. I brought this issue to the attention of an administrator whose name was Valerie. Although very intelligent and with the power of her title, one might be slightly 'guarded' until a decision has been made. Well, the truth is, the warmth in both her voice and smile immediately comforted me and made me feel like one of my daughters were helping me. The next thing I knew, due to Valerie"s efficient and immediate attention, my valuables had been gathered, transported and delivered to my room. The solution that I chose for my problem couldn't 'hold a candle' to Valerie's extremely considerate and expedited thinking. Avantara, thanks for choosing Valerie and Valerie,...THANKS for treating me like family !
CLAUDIA HERNANDEZ
May 2026
My grandpa was at Avantara Palos Heights for rehab. Therapy department did a great job getting him back to walking, which was a huge struggle for him. He loved his cna's, they were very attentive to him. Want to thank Terri for working alongside him from the therapy department!
13 inspection visits in the last three years, 58 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 23, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 23, 2026
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 19, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 10, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 10, 2025
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 10, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 18, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 18, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2024
Establish policies and procedures for sheltering.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2024
Install a two-hour-resistant firewall separation.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 19, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2024
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 19, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 28, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 28, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 23, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 23, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 23, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 26, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 5, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 5, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 14, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 16, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 19, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2024
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 8, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 8, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2023
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2023
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2023
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2023
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2023
Ensure proper storage of liquid oxygen.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Avantara Palos Heights offers Skilled Nursing / Long Term Care.
Avantara Palos Heights is located at 7850 West College Drive in Palos Heights, Illinois.
Reviewers of this short-term rehab and skilled nursing facility are sharply divided: many families praise the physical, occupational, and speech therapy teams along with several named nurses and social workers who helped patients regain strength after surgery, stroke, or illness. However, a significant number of reviewers report serious lapses in basic care, including unanswered call buttons, unclean rooms, and reliance on agency staff unfamiliar with patients.
Avantara Palos Heights had 13 government inspection visits in the last three years, with 58 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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