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Chapel View Health Care Center

615 MINNETONKA MILLS ROAD

3.4(33 ratings)· HOPKINS average: 3.5

Chapel View Health Care Center, photo 11 / 5

Quick Facts

Medicare rating
4 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
100
Care continuum
Independent living, assisted living, memory care, skilled nursing on-site
Rehab stays
Offers short-term transitional care unit for rehab
Facility status
New building construction reportedly underway

What Families Think

Reviews are sharply split: many patients praise the physical and occupational therapy teams and describe nurses as caring, crediting Chapel View with helping them regain strength after surgery or hospitalization. At the same time, a substantial number of reviewers report serious lapses—slow call-button response, neglected hygiene and medication care, and poor communication—especially for residents needing more consistent attention.

The Good

  • Physical and occupational therapy consistently praised by name
  • Nurses and aides described as caring and attentive
  • Continuing care model lets residents age in place on-site
  • Several successful rehab stays avoided re-hospitalization
  • Outdoor patios and sensory garden for residents

The Bad

  • Multiple reports of call-button waits of 20-30+ minutes
  • Several reviewers describe understaffing and neglected basic care
  • Reports of medication errors, wrong doses, or late administration
  • Communication failures, including delayed notice of ER transfers

AI-generated from reviews and community data.

Chapel View Health Care Center is a senior living community in HOPKINS, Minnesota offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 3.4 out of 5 across 33 reviews.

About Chapel View Health Care Center

Chapel View Health Care Center is a continuing care senior living community in Hopkins, Minnesota, offering multiple levels of care including independent living, assisted living, and memory care designed to support residents as their health needs change.

The community provides wellness-focused services and amenities including well-designed apartments, emergency call systems, nutritious meals, a beauty salon and barber shop, outdoor patios, and a sensory garden. Residents benefit from a full calendar of groups, classes, and events alongside access to health and personal care services that help maintain independence.

Chapel View's continuing care model means that as residents' needs evolve, the full range of senior care remains available on site, offering peace of mind and the ability to age in place within the community.

Located on a tree-lined street in Hopkins, the community is conveniently situated near shopping, churches, medical and professional services, and provides easy access to all areas of the Twin Cities.

Types of Care at Chapel View Health Care Center

Memory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Salon / Barber
  • Security

Activities

  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Chapel View Health Care Center

3.4overall · 33 ratings combined

3.4★ on Google (33)

Joshua

Jun 2026

via Google

I’m not one to leave reviews unless it’s important to me. If you’re considering this place, make sure your family or whoever goes here has an incredibly‼️low maintenance‼️situation. This place doesn’t really have the nurse staffing to handle those who would need constant attention or timely scheduled medication, food, etc. I believe we were told there are 2-3 hour windows for tasks to be completed. This is especially tough if there’s a pain management plan going on or a complex health issue. Avoid if you can or make sure it’s low maintenance.

Michael Morimoto

Mar 2026

via Google

My grandmother was in their care for only a month before we moved her elsewhere. She routinely complained of how she was treated by the nurses.

Kelsey Thomas

Mar 2026

via Google

My grandma is here for rehab and had a fall. When they brought her to the emergency room after her fall she was found to have had her colostomy bag completely neglected and infected.

Kourtney Johnston

Mar 2026

via Google

This place is awful, my grandma has been receiving terrible care. Basic care is not being done, she has developed an infection due to their incompetence and negligence, and her medications have consistently been given late too. DO NOT SEND YOUR LOVED ONES HERE!!!!

Alex Trombley

Feb 2026

via Google

During my fathers stay at Chapelview's TCU, he recieved excellent care. PT/OT staff were excellent, and nurses and aides were as well. One aide in particular, Aaron, clearly has a love for his profession. He constantly went above and beyond for my father. I would visit frequently, and Aaron always made sure to greet me with a "There he is!". He is the standard to which all aides should be compared to. If you are looking at reviews to determine where to send your loved one after their sickness/injury, look no further than Chapelview.

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Government Inspection History

9 inspection visits in the last three years, 45 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 16, 2026Health Complaint1 citation
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionPast Non-Compliance

Dec 4, 2025Fire Safety StandardHealth Standard5 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2025

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2025

  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 30, 2025

Apr 24, 2025Health Complaint7 citations
  • Provide and implement an infection prevention and control program.

    Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Apr 19, 2025

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 17, 2025

  • Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 17, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 17, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 17, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 17, 2025

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 17, 2025

Apr 2, 2025Health Complaint1 citation
  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 17, 2025

Nov 21, 2024Fire Safety StandardHealth Standard9 citations
  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 6, 2025

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2025

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 6, 2025

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2025

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 11, 2024

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 20, 2024

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 11, 2024

Jun 26, 2024Health Complaint2 citations
  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 29, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 29, 2024

Apr 18, 2024Health Complaint3 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2024

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2024

Oct 5, 2023Fire Safety StandardHealth ComplaintHealth Standard16 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 15, 2023

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 15, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 24, 2023

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 30, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 24, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 24, 2023

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 24, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 15, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2023

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2023

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2023

Sep 19, 2023Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 27, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Chapel View Health Care Center offer?

Chapel View Health Care Center offers Memory Care and Skilled Nursing / Long Term Care.

Where is Chapel View Health Care Center located?

Chapel View Health Care Center is located at 615 MINNETONKA MILLS ROAD in HOPKINS, Minnesota.

What do families say about Chapel View Health Care Center?

Reviews are sharply split: many patients praise the physical and occupational therapy teams and describe nurses as caring, crediting Chapel View with helping them regain strength after surgery or hospitalization. At the same time, a substantial number of reviewers report serious lapses—slow call-button response, neglected hygiene and medication care, and poor communication—especially for residents needing more consistent attention.

How did Chapel View Health Care Center do on recent health and safety inspections?

Chapel View Health Care Center had 9 government inspection visits in the last three years, with 45 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Chapel View Health Care Center?

Submit the Request Information form on this page to connect with Chapel View Health Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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