Samantha Kastler
Nov 2025
Very good customer service. Always tried to resolve issues including insurance companies priblems
Atrium Health At Home
1423 E Franklin St Ste E3(4 ratings)· Monroe average: 3.9
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1 / 2Quick Facts
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Atrium Health At Home is a home health and hospice provider in Monroe, NC, with only a few Google reviews on record. Feedback is mixed: one reviewer praised the customer service team's efforts to resolve issues, while two others described serious problems getting medical equipment orders right and dealing with billing.
What reviewers praise
- Praised for persistent customer service, including insurance troubleshooting
What reviewers flag
- Multiple reports of CPAP/mask equipment orders being wrong or incomplete
- One report of a 5-month unresolved equipment compliance dispute
- One report of being billed to Medicare for denied equipment
AI-generated from reviews and community data.
Atrium Health At Home is a home care agency serving Monroe, North Carolina offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 3.0 out of 5 across 4 reviews.
About Atrium Health At Home
Atrium Health At Home is an agency providing at-home care services to clients in Monroe, North Carolina.
Reviews of the agency are mixed. Some reviewers reported difficulties with equipment orders and replacements, citing prolonged back-and-forth communication and billing issues. One reviewer wrote that they received "the wrong mask" and struggled to obtain correct replacement parts. Others praised the agency's customer service and efforts to resolve problems with insurance.
Types of Care at Atrium Health At Home
At-Home Care
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Help Me ChooseReviews of Atrium Health At Home
3overall · 4 ratings combined
3★ on Google (4)
James Thomas
Apr 2023
I can’t get my orders right or should I say they can’t. Ordered mask got the wrong mask, then the right mask arrived it can without head gear. When I called to tell them it was without head gear they said it wasn’t time for head gear. No the mask will not stay on my face. Now the head gear has arrived and it’s the standard head gear. A large face mask without a large head gear will not work. I don’t know what’s happened up there but I’ve never had this kind of problems before.
Steven Conder
May 2020
After months of back and forth phone calls over a period of 5 months ... Nothing was resolved...not even close. I smiply was trying procur my replacement parts for my CPAP.. 4 months into this hellish fiasco...i was informed i wasnt in compliance..... So i was denied the equipment... YET THEY BILLED MY MEDICARE FOR IT! I HAVE THE PAPERWORK TO PROVE IT
Frequently Asked Questions
What types of care does Atrium Health At Home offer?
Atrium Health At Home offers At-Home Care.
Where is Atrium Health At Home located?
Atrium Health At Home is located at 1423 E Franklin St Ste E in Monroe, North Carolina.
What do families say about Atrium Health At Home?
Atrium Health At Home carries a 3.0 out of 5 rating from 4 Google reviews. Feedback is mixed: one reviewer praised the customer service team's efforts to resolve issues, while two others described serious problems getting medical equipment orders right and dealing with billing. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Atrium Health At Home?
Submit the Request Information form on this page, or contact Atrium Health At Home directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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