Atrium Health At Home

1423 E Franklin St Ste E

3(4 ratings)· Monroe average: 3.9

Request InformationVisit Website Claim This Listing

1 / 2

Quick Facts

What Families Think

Atrium Health At Home is a home health and hospice provider in Monroe, NC, with only a few Google reviews on record. Feedback is mixed: one reviewer praised the customer service team's efforts to resolve issues, while two others described serious problems getting medical equipment orders right and dealing with billing.

The Good

Praised for persistent customer service, including insurance troubleshooting

The Bad

Multiple reports of CPAP/mask equipment orders being wrong or incomplete
One report of a 5-month unresolved equipment compliance dispute
One report of being billed to Medicare for denied equipment

AI-generated from reviews and community data.

About Atrium Health At Home

Atrium Health At Home is a home health and hospice community in Monroe, North Carolina.

Families rate Atrium Health At Home 3 out of 5 based on 4 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Home Health and Hospice

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit — free, and you choose who contacts you.

Help Me Choose

Reviews

3overall · 4 ratings combined

3★ on Google (4)

Samantha Kastler

Nov 2025

via Google ↗

Very good customer service. Always tried to resolve issues including insurance companies priblems

James Thomas

Apr 2023

via Google ↗

I can’t get my orders right or should I say they can’t. Ordered mask got the wrong mask, then the right mask arrived it can without head gear. When I called to tell them it was without head gear they said it wasn’t time for head gear. No the mask will not stay on my face. Now the head gear has arrived and it’s the standard head gear. A large face mask without a large head gear will not work. I don’t know what’s happened up there but I’ve never had this kind of problems before.

Steven Conder

May 2020

via Google ↗

After months of back and forth phone calls over a period of 5 months ... Nothing was resolved...not even close. I smiply was trying procur my replacement parts for my CPAP.. 4 months into this hellish fiasco...i was informed i wasnt in compliance..... So i was denied the equipment... YET THEY BILLED MY MEDICARE FOR IT! I HAVE THE PAPERWORK TO PROVE IT

Work at Atrium Health At Home? Claim this listing to update photos, pricing, and details — it's free.

Nearby Communities

Other senior living options within 25 miles of Monroe.