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Archer Heights Rehabilitation

4437 South Cicero

2.8(94 ratings)

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Quick Facts

Family rating
2.8 (94)

Chicago average: 3.9

Elevator reliability
One elevator out of service for over a month
Language accommodation
No Spanish-speaking staff provided for some residents
Recent ownership change
Facility changed name and management in 2023

What Families Think

Reviewers overwhelmingly describe serious problems at this skilled nursing and rehab facility, including neglect, slow staff response, medication errors, and strong urine odors throughout the building. A smaller number of reviewers praise individual nurses and CNAs and credit the therapy team with helping them regain strength after strokes or surgery, but these positive experiences are far outnumbered by reports of falls, weight loss, unanswered calls, and poor communication with families.

The Good

  • Individual nurses and CNAs praised by name
  • Physical/rehab therapy helped some residents regain mobility
  • A few reviewers found rooms clean and staff friendly

The Bad

  • Multiple reports of neglect, falls, weight loss, and bedsores
  • Frequent complaints of urine odors and unclean facilities
  • Many reviewers say calls and voicemails go unanswered
  • Reports of missing belongings and unexplained billing/trust fund issues
  • One elevator reportedly out of service for over a month

AI-generated from reviews and community data.

About Archer Heights Rehabilitation

Archer Heights Healthcare is a skilled nursing facility in Chicago, Illinois, providing long-term care and short-term rehabilitation services for seniors. The community's mission centers on compassionate, comprehensive, and personalized care that supports the health, well-being, and dignity of every resident.

Care is delivered by a team of professionals who work daily to stay current with industry best practices. Each resident's priorities are identified upon admission, and an individualized care plan is developed to meet those goals.

Archer Heights offers 24-hour, seven-days-a-week skilled nursing care for residents requiring short-term rehabilitation following a major health event, recognizing that such events can affect many aspects of a person's life and require focused recovery support.

For residents in need of ongoing long-term care, the community also emphasizes fun, companionship, and daily engagement, aiming to help seniors enjoy their later years within a supportive and nurturing environment.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

2.8overall · 94 ratings combined

2.8★ on Google (94)

Sam Pace

Apr 2026

via Google ↗

Mom has been there for 3 months and is now unrecognizable. Loss of weight is criminal. She falls almost every week and is left unattended. Place is bare minimum and staff is not helpful and do not know what they are doing. Been trying for months to get her moved and i am treated like a bother to the staff. NEVER return calls and have to constantly call to get a hold of anyone. Shut this place down<br><br>One year later My mother has never recovered from her stay here in disbelief this place is still open

Joyland Smith

Feb 2026

via Google ↗

This place help me get apartment and help good as physical therapy

Billie Cooper

Nov 2025

via Google ↗

Everyone was cordial they had my fiancé really dressed up cleaned up his room smelt really good. He just didn’t like the food because it was pureed

miguel velasquez

Oct 2025

via Google ↗

Poor services I just came in to drop a package. I asked the lady in front where was OK to meet to drop off the package? She showed me where but I needed to take multiple pictures. She got upset. She took the package and threw it behind her desk. All mad about it like really this is the people you kinda hire here just sitting down on desk. Don’t wanna do anything but be on their phones.

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Frequently Asked Questions

What types of care does Archer Heights Rehabilitation offer?

Archer Heights Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Archer Heights Rehabilitation located?

Archer Heights Rehabilitation is located at 4437 South Cicero in Chicago, Illinois.

What do families say about Archer Heights Rehabilitation?

Reviewers overwhelmingly describe serious problems at this skilled nursing and rehab facility, including neglect, slow staff response, medication errors, and strong urine odors throughout the building. A smaller number of reviewers praise individual nurses and CNAs and credit the therapy team with helping them regain strength after strokes or surgery, but these positive experiences are far outnumbered by reports of falls, weight loss, unanswered calls, and poor communication with families.

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