MyLivingChoice

Altenheim Family-first Senior Living

3525 E Hanna Ave

3.7(148 ratings)· Indianapolis average: 4

Altenheim Family-first Senior Living, photo 11 / 15

Quick Facts

Medicare rating
4 of 5

CMS Care Compare

Ownership
Government, County
Certified beds
87
Lease structure
Month-to-month rental or buy-in option
Grounds
32-acre campus with a stocked fishing pond

What Families Think

Reviews for Altenheim are sharply divided: many families praise specific caregivers by name, especially in memory care and rehab, describing warm, attentive relationships, while a large number of other reviewers report serious neglect, understaffing, and unsanitary conditions in the skilled nursing and rehab units. The community offers a full continuum of care on one campus, but consistency of care appears to vary greatly by shift, unit, and which staff are on duty.

The Good

  • Memory care staff (Agnes, Kerry, Delonte, Rachel) repeatedly praised by name
  • Rehab CNAs like Rochelle Little get many individual shout-outs
  • 32-acre campus with walking paths and fishing pond
  • On-site dialysis available for residents who need it
  • Assisted living staff (Mida) praised for years of consistent, personal care
  • Business office staff helped families navigate Medicaid transition

The Bad

  • Numerous reports of call lights going unanswered for hours
  • Multiple reports of understaffing, especially on weekends and nights
  • Several reviewers described dirty rooms, ants, mice, or bedbugs
  • Multiple serious neglect allegations including missed meds, falls, and bed sores
  • Inconsistent communication with families about care plans and hospital transfers

AI-generated from reviews and community data.

Altenheim Family-first Senior Living is a senior living community in Indianapolis, Indiana offering Assisted Living, Independent Living and Skilled Nursing / Long Term Care. Amenities include Professional Chef, Outdoor Patio and Fitness Center. Families rate it 3.7 out of 5 across 138 reviews.

About Altenheim Family-first Senior Living

Welcome Altenheim

You’ll love where you live at Altenheim. With 32 beautiful acres in the Beech Grove area, it’s a senior living community that feels different than all the rest. Friends become family. Memories are made. New paths are discovered. Your adventure awaits at Altenheim.

An escape in your very own back yard. Perfectly situated in the Beech Grove area. It’s close to family. Close to friends. Placed thoughtfully in the community you’ve grown to love.

What type of experience are you looking for? From independent living, assisted living, rehabilitation or long term care,  Altenheim is a full-service campus. We’ll help tailor an experience to your precise needs because every resident is searching for that perfect experience. Let us help you find yours.

Never miss a thing. Take a look at our events and activities on campus. There’s always something going on, so plan out your schedule. It’s your one stop for all things happening at Altenheim.

Independent Living

You’re going to love living at Altenheim. It’s just what you’ve been looking for: independent living with all the touches of home.

Life Your Way.

Choose to live independently in your private garden home right on Altenheim’s grounds. Relax and discover the perfect mix of tradition and modern conveniences. Each garden home comes with your choice of 2-3 bedroom floor plans. Plus, an open living space with vaulted ceilings, an attached garage, walk-in closets, two baths, and a patio or three-season sun room. Take advantage of Altenheim’s beautiful grounds and activities in the comfort of your independent, maintenance-free home. Here you’ll find an extended family of friends and neighbors who enjoy the simpler things in life, just like you.

Or choose independent apartment living that gives you luxury and livelihood in one community. Your studio or one-bedroom apartment is tucked away on Altenheim’s campus, just close enough to enjoy amenities such as the sun room and gift shop. If you’re the outdoorsy type, we’ve got you covered. Take advantage of Altenheim’s lush lawns, walking trails, stocked fishing ponds and picnic areas. Plus, apartment living gives you priority access to all Altenheim medical services if you ever need it. Live your life comfortably at Altenheim.

Apartment Home Features and Services Included in Month-to-Month Rental:

•    Private studio or one-bedroom apartment with private bath
•    Kitchenette with microwave oven and small refrigerator
•    Three delicious restaurant-style meals daily
•    All apartment, community and grounds maintenance
•    Weekly housekeeping and flat linen service
•    Scheduled transportation
•    Social, cultural, and educational programs and activities
•    Cable TV and all utilities included
•    Individually controlled heating and air conditioning
•    Smoke detectors, sprinklers and alarm system
•    Emergency response system
•    Wall-to-wall carpeting
•    Complimentary laundry facilities

Available for an Additional Fee:

•    Additional care services by professional, trained staff, such as assistance with personal and medical needs
•    Onsite wellness clinic services
•    Guest meals
•    Personal laundry service
•    Unscheduled transportation
•    Beauty salon/barber shop services

Community Amenities:

•    Welcoming lounges and living rooms
•    Solarium with two-story windows opening to patio
•    Chapel with organ
•    Restaurant-style dining rooms
•    Park-like, landscaped, 32-acre campus
•    Paved walking paths
•    Catch-and-release fishing pond
•    Complimentary Wi-Fi
•    Gift shop and beauty salon/barber shop

Features and Services Included in Monthly Fee:

•    Choice of month-to-month lease or buy-in with monthly service fee
•    Spacious floor plans with two or three bedrooms and two baths
•    Attached single or double car garage with automatic opener
•    Fully equipped kitchen and laundry room
•    Central heat and air conditioning
•    All maintenance provided – interior, exterior, lawn and landscape, snow removal – with residents welcome to plant flowers
•    Bi-weekly housekeeping
•    One complimentary meal per day
•    Monitored home security system
•    Scheduled transportation
•    Social, cultural and educational programs and activities
•    Emergency response system
•    Smoke detectors
•    Real estate taxes
•    Utilities included – electricity, gas, water, sewer, trash – except
•    telephone and cable TV

Available for an Additional Fee:

•    Enclosed three-season sunroom (as available)
•    Gas fireplace (as available)
•    Lunch and dinner in the main dining room
•    Guest meals
•    Onsite wellness clinic services
•    Unscheduled transportation
•    Flat linen and/or personal laundry
•    Beauty salon/barber shop services

Community Amenities and Activities:

•    Welcoming lounges and living rooms
•    Solarium with two-story windows opening to patio
•    Chapel with organ
•    Restaurant-style dining rooms
•    Park-like, landscaped, 32-acre campus
•    Paved walking paths
•    Catch-and-release fishing pond
•    Complimentary Wi-Fi
•    Gift shop and beauty salon/barber shop

Assisted Living

Extra care and extra comfort. Live worry free with Altenheim Assisted Living. All with a prime location right on campus.

You Deserve that Perfect Experience.

Nestled on 32 beautiful acres, relax in your beautiful apartment in our assisted living facilities at Altenheim. Here, discover the perfect mix of traditional and modern. At Altenheim, we provide extra care, with a whole lot of comfort. Unleash your love of nature at Altenheim. Lush lawns, tons of space for walking trails, patios, a stocked fishing pond and picnic area. Like to kick back indoors? We’ve got you covered. A sunroom, gift shop and chapel. Plus, you can stay super active – there’s always something scheduled on our social calendar.

Features and Services Included in Monthly Fee:

•    Individualized assessment and development of personalized care plan
•    Nursing services available 24 hours a day, seven days a week for emergencies
•    Private studio or 1-bedroom apartment with private bath
•    Kitchenette with microwave oven and small refrigerator
•    Three delicious restaurant-style meals daily
•    All apartment, community and grounds maintenance
•    Weekly housekeeping and flat linen service
•    Scheduled transportation
•    Social, cultural, and educational programs and activities
•    Cable TV and all utilities included
•    Individually controlled heating and air conditioning
•    Smoke detectors, sprinklers and alarm system
•    Emergency response system
•    Wall-to-wall carpeting
•    Complimentary laundry facilities

Available for an Additional Fee:

•    Additional care services by professional, trained staff, such as assistance with personal and medical needs
•    Onsite wellness clinic services
•    Guest meals
•    Personal laundry service
•    Unscheduled transportation
•    Beauty salon/barber shop services

Community Amenities and Activities:

•    Welcoming lounges and living rooms
•    Solarium with two-story windows opening to patio
•    Chapel with organ
•    Restaurant-style dining rooms
•    Park-like, landscaped, 32-acre campus
•    Paved walking paths
•    Catch-and-release fishing pond
•    Complimentary Wi-Fi
•    Gift shop and beauty salon/barber services

Types of Care at Altenheim Family-first Senior Living

Assisted LivingHome Health and HospiceIndependent LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Private Rooms
  • Wi-Fi / High-Speed Internet

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Salon / Barber
  • Security
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Altenheim Family-first Senior Living

3.7overall · 148 ratings combined

3.7★ on Google (138) · 3★ on Yelp (10) · Yelp page ↗

Karen Nay

Jul 2026

via Google

My husband, M Dale Nay, was a recent resident of long-term care at the Altenheim. Shortly after moving him here, we asked him if he felt like he was getting better care here and his answer was "YES". His family would like to thank ALL of the staff for his care, especially at the time of his death. He was an awesome husband of 65 years today, father of 2 and grandfather of 3 grandsons. Karen Nay, his loving wife....also a resident.<br><br>He was a 100% disabled Veteran so the next question does not apply.

Edith Bandy

Jul 2026

via Google

The rooms are nice but the care programs are inefficient and insufficient. Medicines are messed up, care plans aren’t followed, response to their call button is terrible. One staff member said to call 911 if there was emergency (really? In a care facility, many folks cannot do that themselves). My family member was here for rehab after a severe abdominal surgery and was incapacitated. One day when they were cleaning personal issues (and the room was full of people). A knock (yes they knocked but did not wait to be a knowledged) and in walks a tv repairman (the tv isn’t broken) and my family member is spread eagle to the world. OMG Additionally the food is bad and they don’t pay attention to special needs diets (like post surgery). And what they say they’re serving is not what they serve. Now, I understand substitutions, but I am talking nutritional changes (like saying they serve milk when they don’t). I’ve only seen salad one time and it looked like yesterdays garbage…so no fresh veggies. And PT…terrible. Don’t come on a Friday or over the weekend…they aren’t prepared. The staff to patient ratio is terrible. The advertise acute care, but the clearly aren’t prepared for anything more than caring for the elderly. Neglect of care.

Laura Williams

May 2026

via Google

Agnes, Delonte, and Rachel in the memory care unit are amazing. They go above and beyond to get to know my mom and try different things to find out what works best for her.

Kate Risch

May 2026

via Google

Delonte, Rachel and Agnes in Memory Care are fantastic. They always go above and beyond for my mother.

Debral REEDo

May 2026

via Google

Good morning Debra, DIRECTOR ALTENHEIM<br>Your new staff is the bomb.com They are doing an excellent job with my husband! MY husband was admitted here 2025<br><br>Just talked Terese LPN, she is wonderful!! Even the weekend staff has been great! 😊 ❤️❤️<br><br>Whatever you did with reorganizing the staff has been a positive for ALTENHEIM this new year 2026. Rating 5

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Government Inspection History

8 inspection visits in the last three years, 38 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 25, 2026Health Complaint2 citations
  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 10, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 10, 2026

Jul 30, 2025Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionPast Non-Compliance

Jun 19, 2025Fire Safety StandardHealth Standard5 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 20, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 20, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 20, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 4, 2025

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 4, 2025

Feb 24, 2025Health Complaint1 citation
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025

Oct 11, 2024Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 31, 2024

Jul 16, 2024Fire Safety StandardHealth Standard11 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 20, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 20, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 20, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 20, 2024

  • Install proper backup exit lighting.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 20, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 20, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 20, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2024

  • Meet other general requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 20, 2024

  • Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 20, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 20, 2024

Apr 1, 2024Health Complaint1 citation
  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 25, 2024

Jun 7, 2023Fire Safety StandardHealth Standard16 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2023

  • Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2023

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2023

  • Install proper backup exit lighting.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2023

  • Have restrictions on the use of highly flammable decorations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2023

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2023

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Altenheim Family-first Senior Living offer?

Altenheim Family-first Senior Living offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.

How much does Altenheim Family-first Senior Living cost?

Altenheim Family-first Senior Living has not published its pricing. For context, communities in Indianapolis that publish rates start around $3,200 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Altenheim Family-first Senior Living located?

Altenheim Family-first Senior Living is located at 3525 E Hanna Ave in Indianapolis, Indiana.

What do families say about Altenheim Family-first Senior Living?

Reviews for Altenheim are sharply divided: many families praise specific caregivers by name, especially in memory care and rehab, describing warm, attentive relationships, while a large number of other reviewers report serious neglect, understaffing, and unsanitary conditions in the skilled nursing and rehab units. The community offers a full continuum of care on one campus, but consistency of care appears to vary greatly by shift, unit, and which staff are on duty.

How did Altenheim Family-first Senior Living do on recent health and safety inspections?

Altenheim Family-first Senior Living had 8 government inspection visits in the last three years, with 38 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Altenheim Family-first Senior Living?

Submit the Request Information form on this page to connect with Altenheim Family-first Senior Living and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Altenheim Family-first Senior Living? Claim this listing to update photos, pricing, and details. It's free.

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