3.2(11 ratings)
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Alexandria Care Center are notably mixed, ranging from families who felt their loved one was safe, clean, and well cared for, to others who described disorganized leadership, short staffing, and communication breakdowns, especially around discharge. The facility's 3.2-star rating from a small number of reviews reflects this split experience.
AI-generated from reviews and community data.
Alexandria Care Center is a senior living community in Alexandria, Indiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.2 out of 5 across 11 reviews.
Alexandria Care Center is a skilled nursing and long-term care community in Alexandria, Indiana, licensed for up to 70 residents. It is government-owned and operates as a county facility with all 70 beds certified for Medicare and Medicaid.
The center is equipped with 24-hour staffing including on-site registered nurses, private rooms, a restaurant-style dining room, and accessibility features such as wheelchair access and emergency call systems. Residents have access to social activities, gathering spaces, housekeeping and laundry services, medication management, and dietary accommodations.
Reviews of Alexandria Care Center are mixed. Several reviewers praised the compassion and professionalism of the care and administrative teams, citing quick responses to concerns and strong teamwork in rehabilitation and daily care. Others reported problems with communication, including unclear discharge instructions and difficulty reaching staff by phone. One reviewer noted concern about restrictive visitation policies. Families who had positive experiences described the facility as clean and staffed by caring, friendly people.
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Help Me Choose3.2overall · 11 ratings combined
3.2★ on Google (11)
Milissa Beeman
Jun 2026
The process of discharge was less than. The information given was brief. Medications were not gone over and we had no idea we were to get with family dr for medications that had been added. Communication was a problem throughout our stay. Unfortunately we were not pleased overall with the stay.
Jessica Austin
May 2026
This place is caring place. My loved one love it here. People are kind and friendly here. They great physical rehabilitation. Staff very friendly.
Carol Beamer
May 2026
Our family had a very positive experience with Alexandria Care Center. From the administration team to the nursing staff, we always felt welcomed, respected, and heard. The DON and administrator were both professional, compassionate, and willing to listen whenever we had questions or concerns. Any time we brought something to management’s attention, it was addressed quickly and thoughtfully, which gave our family a lot of peace of mind. The communication throughout the facility was always smooth, and you could tell the staff worked together as a team. The environment felt caring, organized, and supportive, not only for the residents but for families as well. The staff members were kind, attentive, and hardworking, and it was obvious they truly cared about the people living there. Most importantly, my grandma felt safe, loved, and comfortable every single day. She always talked about how friendly everyone was and how much she enjoyed activities like Bingo and spending time with the other residents. The atmosphere felt warm and welcoming, and she genuinely enjoyed being there. The facility itself was always very clean, well maintained, and pleasant to visit. Call lights were answered in a timely manner, staff checked on residents often, and there was always someone willing to help. We appreciated the attentiveness and compassion shown to our family member throughout her stay. It is never easy trusting others with the care of someone you love, but Alexandria Care Center gave our family confidence that my grandma was being treated with dignity, respect, and kindness. We are truly grateful for the care she received and would absolutely recommend this facility to other families looking for quality care for their loved ones.
Erin
Mar 2026
am extremely disappointed with the way this nursing home is run. From leadership all the way down, the environment feels disorganized, unprofessional, and uncaring. Jennifer, the administrator, and Jenny, the Assistant Director of Nursing, seem completely disconnected from what is actually happening on the floor. There is a clear lack of leadership, accountability, and compassion. The staff are treated poorly, and it shows in their morale. Many of them appear overworked, unsupported, and frustrated. When management fails to support their team, the residents ultimately suffer. There seems to be constant turnover, short staffing, and very little communication. It feels chaotic rather than structured and supportive. Most importantly, my family member’s care has been deeply concerning. There is a noticeable lack of attentiveness, delayed responses to call lights, and minimal personal interaction. Residents often seem left alone for long periods, and there is very little warmth in the atmosphere. A nursing home should feel safe, caring, and dignified — this place does not. What was especially upsetting was my interaction with Jenny, the Assistant Director of Nursing. She acted like she was going to seriously address the concerns I brought to her. She listened and gave the impression that action would be taken. However, shortly after our conversation, I overheard her around the corner speaking more about her nursing degree and making comments that made it clear she had no intention of actually addressing the issues. It felt dismissive and disrespectful, as if my concerns — and more importantly, my family member’s well-being — did not matter at all. Instead of proactive leadership, concerns are brushed aside. Rather than solutions, there are excuses. It is heartbreaking to see a facility that should prioritize vulnerable residents operate with such poor oversight and lack of compassion. I would not recommend this facility to anyone looking for quality, respectful care for their loved one.
Lizzie Oelker
Mar 2025
Avoid this place like the plague. They keep parents locked up and away from family. They tell lies and ruin lives. Horrible experience and they hate hospice. Please do yourselves a favor and avoid this place.
5 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 24, 2026
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2025
Ensure that testing and maintenance of electrical equipment is performed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2025
Have restrictions on the use of highly flammable decorations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 8, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 8, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2024
Use approved construction type or materials.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 8, 2024
Conform to length requirements for dead end corridors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 8, 2024
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 8, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2024
Conduct risk assessment and an All-Hazards approach.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 8, 2024
Install a fire alarm system that can be heard throughout the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 6, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 6, 2023
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 6, 2023
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 6, 2023
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 6, 2023
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Alexandria Care Center offers Skilled Nursing / Long Term Care.
Alexandria Care Center is located at 1912 S Park Ave in Alexandria, Indiana.
Alexandria Care Center carries a 3.2 out of 5 rating from 11 Google reviews. Reviews for Alexandria Care Center are notably mixed, ranging from families who felt their loved one was safe, clean, and well cared for, to others who described disorganized leadership, short staffing, and communication breakdowns, especially around discharge. The facility's 3.2-star rating from a small number of reviews reflects this split experience. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Alexandria Care Center had 5 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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