MyLivingChoice

Ackerberg Family Sholom West Campus

3620 Phillips Pkwy

3.7(52 ratings)

Ackerberg Family Sholom West Campus — photo 11 / 16

Quick Facts

Total units
137
Campus layout
Multiple buildings connected by indoor walkways
Spiritual services
On-site chapel offers Jewish, Christian, Interfaith services
Therapy access
On-site PT, OT, speech, and recreational therapy
Staff tenure
Some staff members have stayed 7-9 years

What Families Think

Reviews for Ackerberg Family Sholom West Campus are sharply divided: many families praise the rehab therapy team, hospice care, and long-tenured staff who show genuine warmth, while a significant number of reviewers report serious lapses in basic care, especially around staffing levels and response times. The community offers a full continuum of care across connected buildings, but consistency of care appears to vary a great deal depending on shift and season.

The Good

  • Physical/occupational therapy repeatedly praised as excellent
  • Hospice care described as compassionate and attentive
  • Staff longevity, some with 7-9 years tenure
  • Multi-faith chapel serving Jewish, Christian, Interfaith needs
  • Individualized touches from activities staff
  • Many reviewers highlight cleanliness and upkeep

The Bad

  • Multiple reports of slow call-light response times
  • Several reviewers cite understaffing, especially on weekends
  • Repeated complaints about food quality and inconsistency
  • Multiple serious reports of neglect: malnutrition, falls, poor hygiene care

AI-generated from reviews and community data.

About Ackerberg Family Sholom West Campus

The Ackerberg Family Sholom West Campus is a senior living community in St. Louis Park, Minnesota, offering a full continuum of care in a warm, home-like setting. The campus is conveniently located off Highway 7 and Highway 169, nestled in a serene residential area with scenic walking paths and indoor walkways connecting to other parts of the campus.

Care services available at Sholom West include short-term rehabilitation, long-term skilled nursing, memory care, and hospice services. Residents have access to on-site physical, occupational, speech, and recreational therapies as part of a personalized approach to wellness and support.

The community emphasizes inclusivity and belonging, with recreational, social, spiritual, and community-based programs designed to support residents' quality of life. A chapel on campus offers Jewish, Christian, and Interfaith services, reflecting a focus on spiritual care for people of varied backgrounds.

Sholom West's dedicated staff focuses on personalized wellness and support, aiming to help residents and their families navigate care needs with peace of mind in a comfortable, community-oriented environment near Minneapolis.

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Reviews

3.7overall · 52 ratings combined

3.7★ on Google (51) · 4★ on Yelp (1) · Yelp page ↗

Mary Meuwissen

May 2026

via Google

My mother was in Assisted Living for just less than a year. She felt welcome and made many new friends in her new home at Roitenburg. At the end, she chose Shalom Hospice so she could remain with her same caregivers. The team we had throughout the year and most importantly, during her time in hospice was exceptional. Her caregivers were there for her and the family at a most difficult time. Many thanks to all at Shalom West!

andrew cole

Apr 2026

via Google

Alex does a fabulous shop on keeping our apartment sparkling

David Sandler

Apr 2026

via Google

Alexis is very thorough and prossional and always willing to help in many other ways, as well.

Arlen Ellingson

Mar 2026

via Google

We hear the very best about the care people get living there.

Johnathan Vargas

Oct 2025

via Google

Do not send your loved ones there, they are money motivated. The nurse prescribed and drugged my loved one to make him seem he needs a lot of help when he doesn’t. This place needs a law suit against them and malpractice against the drs and nurses. Do not use there services.

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