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Woodlake at Tolland Nursing and Rehabilitation Center

26 Shenipsit Lake Road

2.9(24 ratings)

Woodlake at Tolland Nursing and Rehabilitation Center, photo 11 / 2

Quick Facts

Total units
130
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
130
Hospital partnership
Partners with Manchester Memorial Hospital for care continuum
Care settings
Offers both short-term rehab and long-term skilled nursing

What Families Think

Reviews for Woodlake at Tolland are sharply mixed: some families describe deeply attentive, long-term care through rehab, strokes, dementia and even end-of-life, while others report understaffing, poor communication, and neglect leading to bed sores. With a 2.9 average rating from 24 reviews, experiences appear to vary significantly depending on unit and staff assigned.

The Good

  • Staff praised for compassionate long-term dementia and stroke care
  • Consistent staff faces rather than rotating temp help
  • Strong rehab outcomes reported, including for elderly patients
  • Good family communication noted in some reviews
  • Partners with Manchester Memorial Hospital for continuum of care

The Bad

  • Multiple reports of understaffing affecting resident attention
  • Several reviewers cite poor communication from staff and management
  • One report of bed sores from prolonged time in bed
  • One review describes management as dismissive of concerns

AI-generated from reviews and community data.

Woodlake at Tolland Nursing and Rehabilitation Center is a senior living community in Tolland, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.9 out of 5 across 24 reviews.

About Woodlake at Tolland Nursing and Rehabilitation Center

Woodlake at Tolland is a rehabilitation and health and wellness center in Tolland, Connecticut, offering short-term rehabilitation, long-term skilled nursing care, and specialty programs. The facility partners with Manchester Memorial Hospital and local hospitals to serve patients across a full continuum of care.

The community is built on a resident-centered philosophy that emphasizes personalized care and attention. Staff members are dedicated to promoting optimum independence and quality of life for each patient, with a focus on creating a sensitive, nurturing, and comfortable environment where individual needs are addressed comprehensively.

The facility provides individualized care for patients in both short-term rehabilitation and long-term skilled nursing settings. Treatment is delivered by a highly-regarded professional staff committed to ensuring each patient receives the full range of services required during their stay.

Types of Care at Woodlake at Tolland Nursing and Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Woodlake at Tolland Nursing and Rehabilitation Center

2.9overall · 24 ratings combined

2.9★ on Google (24)

Lillian Brown

Mar 2026

via Google

I had a very disappointing experience with this facility. Communication between staff and families was poor, and it often felt difficult to get clear updates about care and treatment. There were long wait times when assistance was requested, which was concerning. The facility itself appeared understaffed, and that seemed to affect the level of attention residents received. While some staff members were kind and trying their best, the overall organization and responsiveness left a lot to be desired. For a place responsible for caring for vulnerable individuals, I expected a higher level of consistency, professionalism, and attentiveness. Based on my experience, I would strongly recommend that families thoroughly research and visit multiple facilities before making a decision.

N T

Mar 2026

via Google

HORRIBLE ESTABLISHMENT. If you care about your loved one, please think twice about choosing this facility. It's not worth it. If I could give this place zero stars, I would. This place is deeply disappointing and frankly unacceptable in every which way you can think of as a facility. Not all, but a good majority of the staff members that work here are highly unprofessional, lazy, and poorly trained. Very rude and disrespectful demeanors walk amongst a workplace meant for compassion, lending a helping hand, being kind-hearted and having consideration. Especially for the residents. The building is always understaffed and in need of major assistance with coverage. I do not understand how this place operates when there is little to no help. Which leaves an overwhelming and overworked environment. Extremely inhumane. Therefore, the very few staff members who are valued and appreciated by families for taking care of their loved ones with pride and honor, tend to leave unworkable environments such as this facility; to be left with the bad apples who could care less, leaving families to trust and hope that they will provide in the same mannerism. Management is by far the WORST and the biggest problem of them all. Any concerns brought to their attention are ignored or met with excuses. There is never a direct solution for anything. It is very shocking how careless anyone could be in a leadership role. A nursing home should be ran by people who believes in the wellbeing of residents AND staff members who ACTUALLY do their job consistently and seriously. The management creates an environment where problems are hidden or brushed off. If management could care less about how the facility is ran, I am most certain that the people who own the property do not care about how unhealthy the property is being ran either. It's distasteful. There are many other facilities that value communication, accountability, proper leadership, proper safety and care for everyone equally. The residents that are placed here today deserve so much better than this facility. Please be sure to do thorough research and consider other options before placing your loved ones in the hands of establishments such as this one.

David Thompson

Sep 2025

via Google

O M G.! The staff is phenomenal! My dad was in rehab and the team really got him to perform at new levels. My dad is 90 and regain the fighting spirit! It's nice to see the same staff faces instead of sub help like other homes. The staff is happy unlike other establishments. This is the first rehab home I never heard a single staff member say anything negative regarding their team members or the management team. That all being said it brings me peace that my dad is getting the right attentive care. I forgot to mention the communication is really good!

Janet -

Mar 2025

via Google

Our mom, Norine, started at Woodlake in the rehab unit after breaking her back. After rehab she moved into the nursing home where they took the time to pair her with a roommate who became like a sister to her over the years. She participated in many of the recreation programs and special events at the facility and especially enjoyed the gardens and sitting areas outside. The staff at Woodlake supported her through several strokes and rehabs as well as Covid and increasing dementia. She always used to say, she felt loved and cared for there. Mom passed away at the end of February. The family is grateful for the care she received from the incredible staff.

David Carmosino

Jan 2025

via Google

My mother was there from Sept 2024 to almost Xmas and overall it was not a good experience. Her biggest complaint was lack of attention from the staff; in particular they kept her awake at all hours while she was trying to sleep. The food was at best satisfactory. She was also left too long in her bed which resulted in bed sores. One thing I have realized is that if you want to put your loved ones in a rehab/nursing home, go there in person before you make your decision and follow your instinct. Anyone can spruce up a website. If I had to say anything positive, her OT staff were nice and they made some progress with her.

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Government Inspection History

5 inspection visits in the last three years, 70 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 13, 2026Fire Safety StandardHealth ComplaintHealth Standard20 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2026

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2026

  • Provide special eating equipment and utensils for residents who need them and appropriate assistance.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2026

  • Develop a communication plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2026

  • Include a process for Emergency Preparedness collaboration.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2026

  • Address patient/client population and determine types of services needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2026

Apr 10, 2025Health Complaint1 citation
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 21, 2025

Mar 26, 2024Fire Safety StandardHealth ComplaintHealth Standard20 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 7, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 7, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2024

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity B of L: potential for minimal harm, patternCorrected May 7, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity B of L: potential for minimal harm, patternCorrected May 7, 2024

Jul 31, 2023Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 11, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 11, 2023

Nov 2, 2021Fire Safety StandardHealth Standard27 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedCorrected Nov 30, 2021

  • Address patient/client population and determine types of services needed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 27, 2021

  • List the names and contact information of those in the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 27, 2021

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 27, 2021

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 27, 2021

  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 14, 2021

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 27, 2021

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 27, 2021

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 14, 2021

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 14, 2021

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 27, 2021

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 14, 2021

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2021

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2021

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2021

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2021

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2021

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2021

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2021

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2021

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2021

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2021

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2021

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2021

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2021

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2021

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 14, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Woodlake at Tolland Nursing and Rehabilitation Center offer?

Woodlake at Tolland Nursing and Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Woodlake at Tolland Nursing and Rehabilitation Center located?

Woodlake at Tolland Nursing and Rehabilitation Center is located at 26 Shenipsit Lake Road in Tolland, Connecticut.

What do families say about Woodlake at Tolland Nursing and Rehabilitation Center?

Reviews for Woodlake at Tolland are sharply mixed: some families describe deeply attentive, long-term care through rehab, strokes, dementia and even end-of-life, while others report understaffing, poor communication, and neglect leading to bed sores. With a 2.9 average rating from 24 reviews, experiences appear to vary significantly depending on unit and staff assigned.

How did Woodlake at Tolland Nursing and Rehabilitation Center do on recent health and safety inspections?

Woodlake at Tolland Nursing and Rehabilitation Center had 5 government inspection visits in the last three years, with 70 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Woodlake at Tolland Nursing and Rehabilitation Center?

Submit the Request Information form on this page to connect with Woodlake at Tolland Nursing and Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Woodlake at Tolland Nursing and Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.

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