Always Best Care Senior Services - Home Care Services in Manchester

The CT McChesneys

Jun 2026

via Google ↗

Michael Carey has been taking care of my Dad for about a month and his dedication has been exceptional. We are so pleased to have him be part of my Dad's daily care.

Jennifer Dennison

Jan 2026

via Google ↗

I hired Always Best Care for my mother for a short period of time to help her as she was undergoing radiation therapy. Karlene was her aide and she was great. She drove my mother wherever she needed to go and did any chores around the house that my mother requested. We were both very pleased with the services provided. I would not hesitate to recommend Always Best Care.

Kathleen Parakilas

Nov 2025

via Google ↗

Always Best Care Senior Services was a godsend when my dad fell after living independently for so many years and needed assistance in the home. Diana is a wonderful caregiver who treats my father like her own family member. He is able to continue to live on his own with Diana's assistance. He is truly blessed and we could not be happier with the care that he receives daily.

Marie C

Nov 2025

via Google ↗

My family had to quickly find a home aide agency when my 93 year old Dad was being discharged from the hospital. He was recovering from an infection and needed assistance getting out of bed and walking. My Dad had a current aide, but we needed to supplement her hours since we believed he would need 24 hour care for at least the first week, and even some overlap when there would be 2 people in the home. Always Best Care was on the list provided by the Discharge Coordinator at the hospital and had many good reviews online. They were very professional and responsive to our phone inquiry and we set up an appointment to meet. My Dad, his aide, and I (his daughter) met with the intake representative in person, and she was thorough and professional. We were disappointed that ABC does not drug test its employees (the representative said that CT law only allowed testing if there is suspicion of use) and does not require the Covid shot (representative stated due to new CDC guidance). But they were able to schedule an aide to start within a couple of days so we quickly reviewed the contract, provided a credit card number for weekly billing, paid the large 2 week security deposit on the same credit card, and awaited the new aide to start. Just prior to the aide arriving, ABC emailed us that they were not aware that my Dad already had an aide in the home (despite the fact that the sales representative had met and spoken with her in person) and it was against their policy to place one of their aides in a home with another aide. They said they would make an exception in this case, but the ABC aide would not take any direction from my Dad’s current aide (who was intimately familiar with his routines, needs, medications, etc. and we were counting on to be a valuable resource). This set things off on a bad footing. They also stated they could not allow their aide to travel to appointments with both my Dad and his other aide. They would only allow their aide to drive him to appointments, and only if we signed a waiver. The aide that was sent to our home was elderly herself, and had difficulty going up and down stairs. She took little initiative in checking on my Dad, or completing basic household tasks like washing dishes. But the final straw was when I found the ABC aide sleeping on the job and had to awaken her. Fortunately my Dad improved much more quickly and dramatically than we had expected, so we were able to cancel with ABC after that first day. Because of their 24 hour cancellation policy we agreed to pay for the day the aide was at our home, plus the next day although we asked them not to send her back. After cancellation, the agency charged our credit card for the two days of “services” the following Sunday, which they had told us was their weekly billing date. Okay, fine, though we thought they’d net the difference out from the security deposit. But they did not credit our credit card for the security deposit at the same time. When we questioned them about the security deposit they said it was being “worked on” and would be returned within 30 days. When I questioned further about why couldn’t they process the security deposit refund at the same time they put through the charge for services I was told that a check had been mailed that morning. So instead of simply crediting the same form of payment that was used for the security deposit, a secure method, they chose to use a very insecure method of mailing a physical check, without any tracking. Fortunately the check did arrive, after a week, but we were looking into options to put a conditional credit on my Dad’s credit card so he would not have to pay the security deposit while waiting for the refund check. We were very disappointed in the whole experience with ABC from an administrative standpoint, from the quality of care provided and the quality of employee standpoint. We would not recommend this agency to anyone looking for home care for a loved one.

Chris Keune

Jul 2025

via Google ↗

I am so grateful to everyone at Always Best Care. The Care Givers treated my parents with compassion, dignity, and respect. I knew my parents were in good hands. Those in the office, whom I spoke with often, were also compassionate and very understanding. When my parents suddenly needed additional care hours, the office worked diligently to ensure those needs were met quickly. When either of my parents was in the emergency room or admitted to the hospital, the office staff and Care Givers were not only concerned for them but for me also. As my Father has passed on and my Mother needs a higher level of care, I will always sing the praises of the staff at Always Best Care. They have been like extended family.