MyLivingChoice

Touchpoints At Manchester

333 Bidwell St

2.7(46 ratings)· Manchester average: 4.2

Touchpoints At Manchester, photo 11 / 4

Quick Facts

Total units
127
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
127
Behavioral health care
Secured unit using a recovery-based model
Population served
Serves justice-involved and difficult-to-place individuals
Pain management approach
Physiatrists evaluate underlying causes of chronic pain
Room privacy
Rooms have shared, not private, bathrooms

What Families Think

Reviews for Touchpoints at Manchester are largely negative, with families describing serious lapses in monitoring, medication management, and cleanliness during rehab or long-term stays. A few reviewers single out individual nurses, CNAs, and physical therapy staff as caring and effective, but the overall pattern points to understaffing and inconsistent oversight. One reviewer had a positive short-term rehab experience and praised the PT team specifically.

The Good

  • Physical therapy staff praised for helping patients regain mobility
  • Individual nurses and CNAs described as caring and attentive
  • Physiatrists evaluate underlying pain causes, not just medication
  • Specialized programs for wound care, respiratory and orthopedic rehab

The Bad

  • Multiple reports of severe understaffing and unanswered call bells
  • One report of a resident becoming septic and dying after care lapses
  • One report of overmedication leading to hospital transfer
  • Several reviewers describe dirty rooms, stained linens, unclean equipment
  • Family members report difficulty getting medical records or information

AI-generated from reviews and community data.

Touchpoints At Manchester is a senior living community in Manchester, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.7 out of 5 across 46 reviews.

About Touchpoints At Manchester

Touchpoints at Manchester is a skilled nursing and rehabilitation center in Manchester, Connecticut, offering post-acute care, rehabilitation services, and long-term care. The facility specializes in serving justice-involved and difficult-to-place individuals, as well as those with Alzheimer's disease and related dementia.

The center provides comprehensive care including short-term rehabilitation, behavioral health programs in a secured unit with a recovery-based model, and specialized programs for respiratory care, orthopedic rehabilitation, wound care, and pain management. The facility uses a holistic approach to resident care, with nursing staff trained to address physical, emotional, and psycho-social needs of all residents. Advanced rehabilitation medicine is available for complex pain conditions, with physiatrists evaluating underlying causes of persistent pain rather than relying solely on medication.

The Director of Nurses leads an experienced nursing department committed to treating the whole person and enriching the lives of residents. The facility operates under a team-based approach where all departments work together to provide continuous quality care and support residents' mental and physical stability. Social workers assist with care transitions and navigating complex issues for residents and families.

Touchpoints at Manchester participates in community engagement activities and celebrates initiatives like National Skilled Nursing Care Week and CNA Week. The facility emphasizes the role of Certified Nursing Assistants and staff in providing compassionate, attentive care throughout residents' stays.

Types of Care at Touchpoints At Manchester

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security
  • Transportation Services

Activities

  • Grocery Shopping and Errands
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Touchpoints At Manchester

2.7overall · 46 ratings combined

2.7★ on Google (46)

Aaron Thiela

Jun 2026

via Google

This morning I came into the facility checked in my mother was fully sedated. She was on some medication that made her not able to speak. She was in a bed all day long till 10 AM all morning long we got there at 9 AM. It was 105 when we left they took the nurse two hours to get transfer papers going because he was the only nursing supervisor on duty on the weekend. My mother was in No 105her name is Harriet Thiela. She’s now in Manchester Memorial Hospital, where she has bedsore and is finally coming out of the stupor that your nursing home put her in. She was supposed to be there for two weeks for. Two weeks for a rehab she was there for two weeks like they said the insurance would not pay for another week and we finally got out of the hell out of there today thank God worst place on the face of the Earth The doctor said they were overmedicating my mother. My mother was only in your facility for two weeks for 2 to 3 weeks for rehab and they were definitely being. She was definitely being overmedicated. She is now at Manchester Memorial Hospital, and coming closer to Home where she will be at Waters edge and better taken care of she’ll actually get the rehab she needs and and proceed to get better. I’ve also noticed that you’re your doctor that your nursing staff canceled a doctors appointment at Yale Haven Hospital with the surgeon who did the who did On her neck, we rescheduled that & will be getting her there next Thursday. Your your facility stinks. I wouldn’t send my cat there sincerely, Aaron Thiela.

Lisa Heidtmann

Feb 2026

via Google

My brother was there after a lengthy hospital stay for rehab and to build his strength back up. This place is very outdated and run down. The rooms have a shared bathroom so there is little privacy because at any time, someone from the adjoining room can walk in on you. My brother is not incontinent but was kept in a brief again and again. Staff told him to "just go" and we will clean you later. Despite the family continuously asking he be dressed and brought to the bathroom - he was always in a brief. He was dressed over a Johnnie - dressed in pajamas to go to appointments and call bells went unanswered. They are supposed to supply rides to doctors appointments but the company they contract with do not show up. The family had to transport to appointments. When he got P.T. the people were pleasant but he did not get it as often as he was supposed to. His nurses were nice but there is not enough staff. After a late appointment, (he is in a wheelchair) we had to move him back inside ourselves because there was one aid for the entire floor. It took two days and multiple requests from his doctors to get records from Touchpoint. I would not choose to bring family here - he cannot advocate for himself, and if it weren't for an involved family, it would have been mush worse.

T M

Dec 2025

via Google

I had to go for recovery when I was unable to walk temporarily after a hospital stay. Being my first time in a recovery setting I didn’t know what to expect however the staff made it pleasant for me to get better everyday. The doctor’s were great and always checked on my well being and made sure I had what I needed to feel comfortable. The physical therapy staff brought me along as I got stronger everyday. I was able to walk out of the center with no assistance because of them! I’ll never forget your patience and the attentiveness you guys showed me and I am forever grateful for that!! I thank you!! ❤️

Iris Carde

Nov 2025

via Google

I looked into your Facebook page and your place looks nice you even have a sign outside showing the award you won. In reality this place is a dive, my wife was admitted for rehab her bed was disgusting stains on sheet, call button encrusted with god only knows what, phone was dirty, wall outlets hanging, dirty railings, no curtain for privacy , a toilet see that was removed from bathroom to be used elsewhere. Not once did I see the cleaning crew mop the floors or clean tabletop or anything it was just spot cleaning. The CNAs and nurse were great, cleaning staff not so good. I had to go next day Clorox towels in hand to thoroughly clean everything near her bed. Contacted touchpoint no one reached out to me except staff in building.

Yvonne Leger

Oct 2025

via Google

I am writing this on behalf of myself and my friend's mother. My friend was in long-term care. There were some individuals who were caring. There were others who were negligent and didn't give her the care she needed. She was bedridden. She ended up going to the hospital with a 108 temp and septic after having issues with her catheter. She was young and very knowledgeable about her needs and tried to tell people when there were issues. I argued with a supervisor about getting some information and was denied despite my friend giving them permission. She threatened to hang up on me. She died within hours of getting to the hospital. She was 51 years old. Can't, in good conscience, recommend this facility for anyone with significant medical needs. I most certainly will be contacting the owner on my review because the issues I wrote about were conveyed to the facility. And, no her message to us several times was "please get me out of here." I was pretty much the only visitor and the weekend people knew me. I was also there several times during the week.

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Government Inspection History

6 inspection visits in the last three years, 46 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 2, 2025Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 13, 2025

Aug 13, 2025Fire Safety StandardHealth ComplaintHealth Standard9 citations
  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 10, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 23, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 23, 2025

  • Install properly constructed and protected linen or trash chutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 10, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2025

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 23, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity B of L: potential for minimal harm, patternCorrected Sep 23, 2025

Jun 20, 2025Health Complaint1 citation
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 22, 2025

Feb 28, 2025Health Complaint3 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2025

Jul 25, 2023Fire Safety StandardHealth Standard18 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2023

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2023

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2023

  • Observe each nurse aide's job performance and give regular training.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2023

  • Keep all essential equipment working safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2023

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2023

  • Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2023

Jun 30, 2021Fire Safety StandardHealth Standard14 citations
  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2021

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2021

  • Install properly constructed and protected linen or trash chutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2021

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2021

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2021

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2021

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2021

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2021

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2021

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2021

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2021

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2021

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2021

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Touchpoints At Manchester offer?

Touchpoints At Manchester offers Skilled Nursing / Long Term Care.

Where is Touchpoints At Manchester located?

Touchpoints At Manchester is located at 333 Bidwell St in Manchester, Connecticut.

What do families say about Touchpoints At Manchester?

Reviews for Touchpoints at Manchester are largely negative, with families describing serious lapses in monitoring, medication management, and cleanliness during rehab or long-term stays. A few reviewers single out individual nurses, CNAs, and physical therapy staff as caring and effective, but the overall pattern points to understaffing and inconsistent oversight. One reviewer had a positive short-term rehab experience and praised the PT team specifically.

How did Touchpoints At Manchester do on recent health and safety inspections?

Touchpoints At Manchester had 6 government inspection visits in the last three years, with 46 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Touchpoints At Manchester?

Submit the Request Information form on this page to connect with Touchpoints At Manchester and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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