Touchpoints At Manchester

Aaron Thiela

Jun 2026

via Google ↗

This morning I came into the facility checked in my mother was fully sedated. She was on some medication that made her not able to speak. She was in a bed all day long till 10 AM all morning long we got there at 9 AM. It was 105 when we left they took the nurse two hours to get transfer papers going because he was the only nursing supervisor on duty on the weekend. My mother was in No 105her name is Harriet Thiela. She’s now in Manchester Memorial Hospital, where she has bedsore and is finally coming out of the stupor that your nursing home put her in. She was supposed to be there for two weeks for. Two weeks for a rehab she was there for two weeks like they said the insurance would not pay for another week and we finally got out of the hell out of there today thank God worst place on the face of the Earth The doctor said they were overmedicating my mother. My mother was only in your facility for two weeks for 2 to 3 weeks for rehab and they were definitely being. She was definitely being overmedicated. She is now at Manchester Memorial Hospital, and coming closer to Home where she will be at Waters edge and better taken care of she’ll actually get the rehab she needs and and proceed to get better. I’ve also noticed that you’re your doctor that your nursing staff canceled a doctors appointment at Yale Haven Hospital with the surgeon who did the who did On her neck, we rescheduled that & will be getting her there next Thursday. Your your facility stinks. I wouldn’t send my cat there sincerely, Aaron Thiela.

Lisa Heidtmann

Feb 2026

via Google ↗

My brother was there after a lengthy hospital stay for rehab and to build his strength back up. This place is very outdated and run down. The rooms have a shared bathroom so there is little privacy because at any time, someone from the adjoining room can walk in on you. My brother is not incontinent but was kept in a brief again and again. Staff told him to "just go" and we will clean you later. Despite the family continuously asking he be dressed and brought to the bathroom - he was always in a brief. He was dressed over a Johnnie - dressed in pajamas to go to appointments and call bells went unanswered. They are supposed to supply rides to doctors appointments but the company they contract with do not show up. The family had to transport to appointments. When he got P.T. the people were pleasant but he did not get it as often as he was supposed to. His nurses were nice but there is not enough staff. After a late appointment, (he is in a wheelchair) we had to move him back inside ourselves because there was one aid for the entire floor. It took two days and multiple requests from his doctors to get records from Touchpoint. I would not choose to bring family here - he cannot advocate for himself, and if it weren't for an involved family, it would have been mush worse.

T M

Dec 2025

via Google ↗

I had to go for recovery when I was unable to walk temporarily after a hospital stay. Being my first time in a recovery setting I didn’t know what to expect however the staff made it pleasant for me to get better everyday. The doctor’s were great and always checked on my well being and made sure I had what I needed to feel comfortable. The physical therapy staff brought me along as I got stronger everyday. I was able to walk out of the center with no assistance because of them! I’ll never forget your patience and the attentiveness you guys showed me and I am forever grateful for that!! I thank you!! ❤️

Iris Carde

Nov 2025

via Google ↗

I looked into your Facebook page and your place looks nice you even have a sign outside showing the award you won. In reality this place is a dive, my wife was admitted for rehab her bed was disgusting stains on sheet, call button encrusted with god only knows what, phone was dirty, wall outlets hanging, dirty railings, no curtain for privacy , a toilet see that was removed from bathroom to be used elsewhere. Not once did I see the cleaning crew mop the floors or clean tabletop or anything it was just spot cleaning. The CNAs and nurse were great, cleaning staff not so good. I had to go next day Clorox towels in hand to thoroughly clean everything near her bed. Contacted touchpoint no one reached out to me except staff in building.

Yvonne Leger

Oct 2025

via Google ↗

I am writing this on behalf of myself and my friend's mother. My friend was in long-term care. There were some individuals who were caring. There were others who were negligent and didn't give her the care she needed. She was bedridden. She ended up going to the hospital with a 108 temp and septic after having issues with her catheter. She was young and very knowledgeable about her needs and tried to tell people when there were issues. I argued with a supervisor about getting some information and was denied despite my friend giving them permission. She threatened to hang up on me. She died within hours of getting to the hospital. She was 51 years old. Can't, in good conscience, recommend this facility for anyone with significant medical needs. I most certainly will be contacting the owner on my review because the issues I wrote about were conveyed to the facility. And, no her message to us several times was "please get me out of here." I was pretty much the only visitor and the weekend people knew me. I was also there several times during the week.