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Cliffside Rehabilitation & Residential Health Care Center

119 09 26th Avenue

4.1(346 ratings)· Flushing average: 4.4

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Cliffside Rehabilitation & Residential Health Care Center, photo 11 / 6

Quick Facts

Total units
200
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
200
Room Type
Private rooms with private bathrooms
Ownership
For-profit skilled nursing facility

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families describe a mixed experience at Cliffside, a skilled nursing and rehab center in Flushing. Many reviewers praise attentive staff, a smooth hospital-to-rehab transfer, and real gains in strength and mobility during short-term rehab stays, while other families report serious neglect, including unanswered call buttons and poor wound care that led to hospitalization.

What reviewers praise

  • Reviewers report noticeable rehab progress in strength and mobility
  • Smooth, well-coordinated transfer from hospital to rehab
  • Friendly, welcoming staff described during intake and tours
  • Specific floor staff singled out by name for good care
  • Clean, well-maintained rooms noted by several families

What reviewers flag

  • Multiple reports of call buttons being ignored for long periods
  • Serious allegations of neglected wound, trach, and feeding tube care
  • One report of severe bed sores requiring hospital surgery
  • Reviews show wide inconsistency in care quality between units

AI-generated from reviews and community data.

Cliffside Rehabilitation & Residential Health Care Center is a senior living community in Flushing, New York offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 4.1 out of 5 across 346 reviews.

About Cliffside Rehabilitation & Residential Health Care Center

Cliffside Rehabilitation & Residential Health Care Center is a skilled nursing and long-term care community in Flushing, New York. Licensed for up to 200 residents, it is Medicare and Medicaid certified and operates as a for-profit facility. It offers 24-hour staffing, on-site nursing, private rooms with private bathrooms, medication management, dietary accommodations, housekeeping, laundry service, and wheelchair accessibility.

The facility has received mixed feedback from families. Several reviewers reported positive experiences, describing dedicated staff and noticeable improvement in residents' strength, mobility, and overall condition during rehabilitation stays. Other reviewers, however, reported serious concerns about neglect and care quality, including inattention to call buttons and inadequate wound care management. Reviews reflect divergence in experiences with staffing attentiveness and resident hygiene oversight.

Cliffside holds a 3 out of 5 CMS overall rating and a 4.1 out of 5 Google rating across 346 reviews.

Types of Care at Cliffside Rehabilitation & Residential Health Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

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Reviews of Cliffside Rehabilitation & Residential Health Care Center

4.1overall · 346 ratings combined

4.1★ on Google (346)

Oscar Wilde

Jul 2026

via Google ↗ · Report

5-Star Review for Cliffside Rehabilitation My brother was admitted to Cliffside Rehabilitation after suffering a stroke, and our family had a very positive experience. When he first arrived, he was extremely weak and needed a great deal of assistance. Thanks to the rehabilitation services and the support he received, we saw noticeable improvement in his strength, mobility, and overall condition throughout his stay. Before his admission, I visited the facility for a tour with Noel, and I was impressed by how friendly and welcoming the staff were. They took the time to answer my questions and made me feel comfortable about my brother's transition to rehab. The facility itself was clean, well-maintained, and the rooms appeared neat and comfortable. One thing that really stood out was how smooth the transfer process was from the hospital to the rehabilitation center with Jennifer's help. The coordination was seamless, which made what could have been a stressful situation much easier for our family. Overall, we are grateful for the care my brother received at Cliffside Rehabilitation. The staff's professionalism, the clean environment, and the progress he made during rehab gave us confidence that he was in good hands. I would recommend Cliffside Rehabilitation to families looking for quality rehabilitation care for their loved ones.

Pat yarber

Jul 2026

via Google ↗ · Report

This is the worst place to leave a love one. My cousin had such bad bed sores he had to be taken to the Hospital. They had to operate to clean and close the wombs. They never moved him . He had bed sores on the back of his head,back and more. They just washed his face. So we did not know .the blanket covered the rest of him. Please don't send your family member there.

Daphne

Jul 2026

via Google ↗ · Report

I gave Cliffside 5 stars because my mom, Ms. Henry was on the 5th floor for over 3 months and the staff there made her feel so welcome. She couldn’t stop talking about how kind everyone was to her and how well everyone took good care of her. The 5th floor staff always made sure she had what she needed and wanted. My siblings and I were so worried when she fell and needed rehab and we were on edge about her being in a rehab facility but the 5th floor staff were so wonderful that it made us feel so much more at ease. If there is an award for care like a Daisy Award or something of the sort, the 5th floor staff deserves it! Thank you so much for taking such good care of our mom! God bless you all!

Chloe Hall

Jul 2026

via Google ↗ · Report

In late 2025, my grandma was hospitalized at NYU Langone Hospital after suffering a fall. After receiving treatment and examinations, she was transferred to Cliffside Rehab, located on the third floor of the Asian section. During this period, she was cared for by dedicated nurses, various staff members such as Callista Nnadi, Gwi Sang Lee, Donna Ding, and Dhanipersaud Geeta. Their warm care and meticulous attention enabled her to transition from lying flat to gradually sitting upright, eventually being able to use a walker to regain her ability to walk. We are deeply grateful to the staff of the third floor Asian section and the center's fitness room. Their hardwork allowed her to recover quickly and gradually return to a normal life. Thank you once again! - room 314 Guan CH.

Kaylyn Cruz

Feb 2026

via Google ↗ · Report

What my family experienced at this facility was horrifying, traumatic, and completely inexcusable. In my personal experience, the level of neglect my aunt endured here nearly cost her her life. The conditions were filthy, unsanitary, and utterly unsafe for any patient—especially someone who was medically fragile and fully dependent on staff for care. Staff repeatedly ignored her call button. She would press it while clearly in distress, and no one would come. Watching her be left helpless for long periods of time was infuriating and heartbreaking. This was not an isolated incident—it happened again and again. Her trach and feeding tube were not properly cared for, and her health visibly deteriorated while she was at this facility. The neglect was so severe that she became dangerously constipated, to the point where feces were visibly present at her anal opening. That is a complete failure of basic care and human dignity. As a family, we repeatedly raised concerns based on our direct observations. It was evident to us that she was becoming seriously ill. Each time we spoke up, our concerns were dismissed or shut down, and nothing changed. By the time she was removed from this place, she had to be hospitalized in critical condition. About three months later now, she is still in the hospital, dealing with serious complications, including thyroid issues. Even worse, her feeding tube site became so stretched and damaged that it ultimately had to be removed—something that, based on our understanding and what we witnessed, should never have happened with proper care. In my opinion, this was the direct result of the negligence she experienced at this facility. This place did not just fail my aunt—it destroyed her health and turned our lives upside down. The lack of care, sanitation, responsiveness, and basic compassion was shocking. I would never trust this facility with anyone I love. If you are considering placing a family member here, please understand the risk. What happened to my aunt should never happen to anyone.

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Government Inspection History

4 inspection visits in the last three years, 40 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jul 9, 2025Fire Safety StandardHealth Standard9 citations
  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2025

  • Install proper backup exit lighting.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2025

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2025

Jul 1, 2025Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 26, 2025

Feb 9, 2023Fire Safety StandardHealth Standard21 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2023

  • Provide at least two remote exits on each floor or fire section of the building.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2023

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2023

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2023

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2023

  • Assure the security of all personal funds of residents deposited with the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2023

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2023

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2023

  • Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2023

  • Establish staff and initial training requirements.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 5, 2023

  • Have elevators that firefighters can control in the event of a fire.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 5, 2023

  • Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 5, 2023

  • Conduct risk assessment and an All-Hazards approach.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 20, 2023

  • Address subsistence needs for staff and patients.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 5, 2023

  • Establish policies and procedures for sheltering.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 5, 2023

Feb 10, 2020Fire Safety StandardHealth Standard9 citations
  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 6, 2020

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2020

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2020

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2020

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2020

  • Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2020

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2020

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2020

  • Provide at least two remote exits on each floor or fire section of the building.

    Severity B of L: potential for minimal harm, patternCorrected Apr 6, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Cliffside Rehabilitation & Residential Health Care Center offer?

Cliffside Rehabilitation & Residential Health Care Center offers Skilled Nursing / Long Term Care.

Where is Cliffside Rehabilitation & Residential Health Care Center located?

Cliffside Rehabilitation & Residential Health Care Center is located at 119 09 26th Avenue in Flushing, New York.

What do families say about Cliffside Rehabilitation & Residential Health Care Center?

Cliffside Rehabilitation & Residential Health Care Center carries a 4.1 out of 5 rating from 346 Google reviews. Families describe a mixed experience at Cliffside, a skilled nursing and rehab center in Flushing. Many reviewers praise attentive staff, a smooth hospital-to-rehab transfer, and real gains in strength and mobility during short-term rehab stays, while other families report serious neglect, including unanswered call buttons and poor wound care that led to hospitalization. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Cliffside Rehabilitation & Residential Health Care Center do on recent health and safety inspections?

Cliffside Rehabilitation & Residential Health Care Center had 4 government inspection visits in the last three years, with 40 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Cliffside Rehabilitation & Residential Health Care Center?

Submit the Request Information form on this page, or contact Cliffside Rehabilitation & Residential Health Care Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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