Kate Sims
May 2026
Zero stars: My father (late 60s) was admitted here following double knee replacement surgery, with a known diagnosis of pulmonary fibrosis. He stayed for three nights before ultimately needing to be transferred back to the hospital. Unfortunately, the level of care we experienced was deeply concerning.<br><br>The biggest issue was a lack of urgency and attention to basic medical needs. Despite his pulmonary condition, my father was not provided oxygen upon arrival. We were told it was listed as “as needed,” but for someone who requires oxygen regularly, this should have been proactively managed. Relying on a patient in respiratory distress to repeatedly request care is not appropriate.<br><br>Response times were also a serious problem. My father frequently used the call button for assistance, and it often took 30 minutes or more for anyone to respond. On one visit, he told me he had already been waiting half an hour just to receive ice packs for his knees. I had to find a staff member myself to get help. When I asked about average response times, I was told 10–15 minutes, which did not reflect our experience. I also requested that they check whether his call button was functioning properly, but no one ever followed up.<br><br>There were multiple instances where essential care depended on a family member being physically present to advocate. For example, when my father needed his inhaler during a breathing episode, staff did not respond to the call button. I again had to go into the hallway to find someone. This pattern made it clear that without constant advocacy, care could be delayed or missed.<br><br>Beyond my father’s care, we observed troubling situations involving other residents. My sister had to assist my father’s roommate back to his bed after a staff member left him unattended and he couldn't get his wheelchair across the room. I also saw several elderly residents sitting unattended in wheelchairs in a hallway, with no staff engaging or monitoring them.<br><br>While the facility did not appear understaffed based on what we observed (plenty of time for them to stand around looking at their phones or chatting with each other), there was a noticeable lack of attentiveness and urgency among staff.<br><br>Overall, this was not the level of care we expected for a rehabilitation facility. We are actively working to move my father elsewhere. I would strongly encourage families to be very involved and vigilant if a loved one is placed here.
