Gisou tahmasbi
May 2026
I am a physical therapist and recently visited Regency Point to work with one of my new patients. I was very disappointed by the way I was treated by the fitness coordinator, Karen. I brought my patient to the resident gym for therapy activities, and instead of being supportive or professional, she was extremely rude and aggressive. She refused to allow us to use the gym and made inappropriate comments, including saying that if I was “a personal trainer,” I should work with my patient inside her room instead. When I attempted to calmly explain the situation, she mocked me in a disrespectful manner. I also asked to speak with the manager, but the manager was unavailable at the time. As a healthcare professional, I always try to provide the best care possible for my patients, and this interaction was very discouraging and unprofessional. Unfortunately, this was a terrible experience.




