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Reviews of Wilora Lake Healthcare are mixed, with some families praising attentive nursing staff, cleanliness, and strong therapy services, while others describe serious lapses in basic hygiene care and understaffing. Food quality is a recurring complaint across multiple reviews.
AI-generated from reviews and community data.
Wilora Lake Healthcare is a senior living community in Charlotte, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 87 reviews.
Wilora Lake Healthcare is a 70-bed skilled nursing and long-term care facility in Charlotte, North Carolina. The facility serves patients recovering from acute hospital stays and those requiring ongoing skilled care.
Family experiences at Wilora Lake reveal a split picture. Some visitors consistently praise the nursing and CNA staff for their attentiveness and kindness, noting that caregivers remember residents' names and preferences. Physical and occupational therapy programs also receive positive marks. However, multiple families raise serious concerns about consistency in care and hygiene, including instances of residents remaining in soiled clothing and dietary needs going unmet. Food quality emerges as a recurring complaint across reviews, with families describing meals as monotonous, poorly prepared, and sometimes mismatched to posted menus. One family advised, "bring your own food," citing daily repetition and lack of choice.
The facility holds a 3.5 out of 5 Google rating based on 87 reviews. This middling score reflects genuine strengths in its clinical and therapeutic staff alongside troubling gaps in daily care standards and nutrition that warrant careful consideration by prospective residents and their families.
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Help Me Choose3.5overall · 87 ratings combined
3.5★ on Google (87)
Laurie Mcknight
May 2026
Bring your own food is my advice. The meals are terrible For the first 20 days I got scrambled eggs every day your not give a choice and half the time.its not what it says on your menu. Sytaff is small so you often wait a very long time for help Physical therapy occupational therapy are great. This facility is better than some others
Gregory Montgomery
May 2026
I have a loved one entrusted in their care and to say the staff is untrained would be the understatement of the year! We're having our loved one moved ASAP and if you love yours AVOID THIS FACILITY AT ALL COST!!!!
Karen Allison
Apr 2026
My 91 year old mother went there after suffering a uti resulting in a hospital stay. She stayed for 10 days. It was terrible. I visited everyday thank goodness. One of the days I came in around 11am, to find her still in bed, with the clothes she was wearing the previous day, soaked with urine. I kid you not, I went BS crazy. She just got over a uti because her previous facility caused the uti because they weren't changing her. According to a care nurse they were under staffed. I don't want to hear that! I'm sorry but it's unacceptable. Plus the place smelled of urine if you passed certain rooms. My husband had to hold his breath when passing.
Ivory Rose
Jan 2026
I found the facility very clean. The nurses and cna’s were very good. A special shout out to nurses Cam, Louise and TT. The cna’s very nice and helpful. The main thing I would change is the food. Also Q was top notch explaining meds etc. They need to address specific dietary needs and the food needs to drastically improve. I craved meat and I sure didn’t get much and what I did get wasn’t quality. The food is the only thing stopping a 5 star rating.
Salvatore Arnieri
Oct 2025
Yall lemme tell you… I came to visit my friend fully prepared to feel guilty and sad, but this place ruined that plan by actually being wonderful. The staff are ridiculously kind and somehow manage to juggle ten things at once while still remembering everyone’s name (and snack preferences). The nurses deserve an award for their patience — they’ve got the energy of a coffee shop on Monday morning and the compassion of a Hallmark movie. The building is clean, smells nice (which, let’s be honest, is rare in healthcare), and the residents actually “laugh” here. Like, real laughter — not the polite kind you do at family dinners. Every time I visit, I end up staying longer than I planned because it just feels good to be here. If every nursing facility ran like this one, people might actually look forward to aging. Five stars for making care look effortless — and for proving that kindness and sarcasm can happily coexist. The young lady at the front I believe she’s the social worker Shalimar, unbelievably kind with the warmest heart. AND the DOR there is literally the greatest to ever do it. enough said🙌🏽
4 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Protect each resident from the wrongful use of the resident's belongings or money.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 22, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity B of L: potential for minimal harm, patternCorrected May 22, 2026
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2025
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2025
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2025
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2025
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 29, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 29, 2024
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 29, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Wilora Lake Healthcare offers Skilled Nursing / Long Term Care.
Wilora Lake Healthcare is located at 6001 Wilora Lake Road in Charlotte, North Carolina.
Reviews of Wilora Lake Healthcare are mixed, with some families praising attentive nursing staff, cleanliness, and strong therapy services, while others describe serious lapses in basic hygiene care and understaffing. Food quality is a recurring complaint across multiple reviews.
Wilora Lake Healthcare had 4 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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