Joey M
Jun 2025
WillowBrook Marketing has been dodging my calls for a week. I have left voicemail messages and spoken to two people but cannot get a return call. This is a total mystery to me, but very poor treatment of a potential client.
1 / 6Quick Facts
- Total units
- 100
- Licensed capacity
- 100 residents
- Pricing structure
- All-inclusive rates, not tiered by care level
- Apartment options
- Private or companion (shared) apartments available
- Staffing coverage
- Staff provide support to residents around the clock
California CDSS
What Families Think
Reviews of Willowbrook are sharply divided: several families describe warm, attentive floor staff and successful dementia care, while others report serious problems with management responsiveness, staffing levels, meal quality, and a billing dispute after a resident's death. The community offers all-inclusive assisted living rates in a home-like setting, but experiences with the administrative side appear inconsistent.
The Good
- Floor staff described as caring and compassionate
- Dementia care praised for smooth transition and communication
- Quick, professional response to a medical emergency
- Food enjoyed by some residents
- Home-like, independence-focused environment
The Bad
- Multiple reports of being short-staffed
- One report meals lacking in taste and nutrition
- One report administration misrepresented ability to care for a resident
- One report of unresolved $2,000 billing dispute
- Marketing staff described as unresponsive to inquiries
AI-generated from reviews and community data.
WillowBrook Assisted Living is a senior living community in Lake City, Florida offering Assisted Living. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 3.1 out of 5 across 16 reviews.
About WillowBrook Assisted Living
Willowbrook is an assisted living community in Lake City, Florida, designed for seniors who wish to maintain an independent lifestyle without the responsibilities of household management. The community features spacious private and companion apartments, housekeeping and linen services, restaurant-style dining, exercise programs, and daily activities.
The community emphasizes creating a home-like environment that maximizes residents' independence, privacy, and dignity. Staff members are trained, compassionate, and dedicated, providing 24/7 support to residents. All basic rates are all-inclusive of services, amenities, and community features.
Willowbrook offers three spacious dining rooms, the Montgomery in the original building, the DeSoto in the second building addition, and the Santa Fe in the newest expansion, all with views of the campus, pond, and wildlife. The dietary team prepares healthy comfort food according to exacting standards.
The community is set in a beautiful landscape with outdoor spaces including patios, porch areas, screened porches, and a gazebo overlooking a peaceful pond. These amenities provide residents with peaceful places to relax and enjoy the natural surroundings.
Types of Care at WillowBrook Assisted Living
Assisted Living
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- Outdoor Patio
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of WillowBrook Assisted Living
3.1overall · 16 ratings combined
3.1★ on Google (16)
raegan sterling
Sep 2024
My grandma loves it in here. She is so well taken care of. Loves the puzzle room. The food is great like back home. Staff is personable and always helpful when you visit!
Sharon Weyand
Jan 2024
My favorite friend was placed at Willowbrook about 2 months ago. So far I am not impressed with the care he has been given.Hopefully something changes soon.
Phil Williams
Feb 2023
Right at one year ago my mom passed in this facility. The administrative staff misrepresented to the family that they were able to care for her with her not being able to walk or take care of herself. Immediately upon admission the floor staff said the facility was not for her and started trying to find another place for her. Lots of stress on her and on the family because of the facilities misrepresentation. She passed away. The floor staff were great. Not so much the administrative staff. The Assistant Manager did not return calls owing the family $2,000. The Administrator promised the calls would be returned then he wouldn't return calls. The family would have gladly gave the money to the floor workers if the facility would have told us they were in financial trouble. Instead they chose to ignore us. I am soon to be retired with nothing but time on my hands a good memory and a sign to walk their sidewalks with. Helping them is one thing but ignoring us with any explanation is another.
Richard Taylor
Nov 2022
I live there now!
Frequently Asked Questions
What types of care does WillowBrook Assisted Living offer?
WillowBrook Assisted Living offers Assisted Living.
Where is WillowBrook Assisted Living located?
WillowBrook Assisted Living is located at 1580 South Marion Avenue in Lake City, Florida.
What do families say about WillowBrook Assisted Living?
Reviews of Willowbrook are sharply divided: several families describe warm, attentive floor staff and successful dementia care, while others report serious problems with management responsiveness, staffing levels, meal quality, and a billing dispute after a resident's death. The community offers all-inclusive assisted living rates in a home-like setting, but experiences with the administrative side appear inconsistent.
How can families visit WillowBrook Assisted Living?
Submit the Request Information form on this page to connect with WillowBrook Assisted Living and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at WillowBrook Assisted Living? Claim this listing to update photos, pricing, and details. It's free.
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Prefer to stay home?
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