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Whisperwood Nursing & Rehabilitation Center

5502 W 4th St

4.2(88 ratings)· Lubbock average: 4.4

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Whisperwood Nursing & Rehabilitation Center, photo 11 / 5

Quick Facts

Total units
114
Medicare rating
1 of 5

CMS Care Compare

Ownership
Government, Hospital district
Certified beds
114
Inspections
View history (42 citations)
Rehab focus
Orthopedic and neurological rehabilitation for stroke, Parkinson's
Memory care unit
Locked hallway with restricted outdoor access
Staffing ratio reported
One nurse for up to 15 patients cited
Cleanliness program
White Glove Program with biannual staff surveys

What Families Think

Whisperwood is a skilled nursing and rehab facility in Lubbock offering orthopedic and neurological rehab, wound care, and long-term care. Most reviewers praise the staff's compassion and attentiveness, though one detailed account raised serious concerns about understaffing and declining care in the memory care unit.

The Good

  • Staff described as caring, attentive, compassionate
  • Nursing staff praised for end-of-life care
  • Administrator responsive to family communication
  • Rehab covers orthopedic and neurological conditions
  • Wound care services with tailored care plans

The Bad

  • One report of severe understaffing in memory care unit
  • One account of declining hygiene and untouched meals
  • One nurse reportedly assigned up to 15 patients
  • Memory care described as restrictive with limited outdoor access

AI-generated from reviews and community data.

Whisperwood Nursing & Rehabilitation Center is a senior living community in Lubbock, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.2 out of 5 across 88 reviews.

About Whisperwood Nursing & Rehabilitation Center

Whisperwood Nursing & Rehabilitation Center is a skilled nursing facility in Lubbock, Texas offering comprehensive care with a focus on personalized treatment plans designed to meet each resident's unique needs.

The facility provides specialized rehabilitation services including orthopedic rehabilitation for patients recovering from surgeries and injuries such as total hip and knee replacements, fractures, and post-fall injuries. Neurological rehabilitation is available for residents with conditions including stroke and Parkinson's, with an emphasis on mobility, balance, cognitive support, and safe swallowing. The center also offers wound care services, with care plans tailored to support healing and improve comfort.

The facility maintains rigorous cleanliness and safety standards through its White Glove Program, which includes comprehensive staff training and biannual surveys to ensure consistent standards of excellence. Meals feature regional favorites made with high-quality ingredients, designed to be nutritious, delicious, and part of the social and community experience.

An interdisciplinary clinical team provides patient-centered support across all services, with specialized attention to pain management, mobility restoration, strength and balance training, and safe transitions back to home or prior living arrangements. The facility is committed to creating a home-like environment with warm, welcoming spaces including cozy resident rooms and lively common areas designed for comfort and community engagement.

Types of Care at Whisperwood Nursing & Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Whisperwood Nursing & Rehabilitation Center

4.2overall · 88 ratings combined

4.2★ on Google (88)

Write a review

Ashlee Atchley

Jul 2026

via Google ↗

Lupe was amazing during the process to get my dad admitted. She really took her time to make sure we had everything in order and quickly to be prepared for when my dad was discharged from the hospital. When we arrived the team was super friendly and felt very attentive. We have visited a few times since his arrival and the team knew exactly who we were coming to visit updating us on adjustment so far. I even got a text from Lupe mentioning that saw my dad on a Sunday and said he doing well.<br><br>Choosing a facility is never easier, but having a place that still sees their residents as people made this transition much easier.

Sara Swindoll

Jul 2026

via Google ↗

Lupe is so helpful and amazing! 💜

J M

Jul 2026

via Google ↗

Truly enjoyed the wonderful tour. Lupe had me set in stone to sign up our family member. Her warmth and attention to detail was all I needed to truly confirm. It honestly felt like home and I know this is the place and person we needed in our lives! Can’t wait to have staff turn into family I hope they’re ready for all my baking!

Alexandra Miller

Mar 2026

via Google ↗

The memory care unit at this facility appears to be significantly understaffed, making it difficult to provide the level of 24/7 care that is advertised. When our loved one first arrived, the care and attention seemed excellent. However, after a few months, the quality of care declined noticeably. At admission, our loved one was able to walk, feed herself, and manage basic hygiene. Within approximately three months, her condition deteriorated rapidly. She spent most of her time in bed and struggled to walk or even lift her head. Although she required assistance with meals, we frequently found untouched food trays left in her room. Additionally, she was often left in the same clothing for multiple days and experienced recurrent urinary tract infections. Once we were able to transfer her to another facility, her condition improved dramatically. She regained the ability to walk and resumed managing her basic hygiene needs—an outcome that felt nothing short of remarkable. When we raised concerns and ultimately decided to move our loved one, the facility’s director attributed responsibility elsewhere rather than addressing the issues. We were informed that one nurse was responsible for as many as 15 patients due to staffing shortages. Unfortunately, instead of resolving these shortages, it appeared that operations continued without sufficient personnel to meet residents’ needs. We want to emphasize that we do not place blame on the staff members themselves. They appeared to be doing their best under extremely challenging circumstances with limited support. The memory care unit environment was also highly restrictive. Residents were rarely able to go outdoors unless accompanied by family, and participation in activities seemed limited to within a locked hallway. The individuals in this unit are kind, deserving people, and it is deeply concerning to see them receive what feels like inadequate attention and engagement. Overall, our experience raises serious concerns about staffing levels, quality of care, and the overall well-being of residents in the memory care unit.

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Government Inspection History

11 inspection visits in the last three years, 42 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 22, 2026Health Complaint2 citations

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2026

Aug 15, 2025Health Complaint5 citations

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 14, 2025

  • Respond appropriately to all alleged violations.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 14, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 14, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 14, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2025

Jul 3, 2025Health Complaint1 citation

  • Provide enough food/fluids to maintain a resident's health.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 1, 2025

Mar 19, 2025Health Complaint3 citations

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2025

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2025

Dec 12, 2024Health Complaint1 citation

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 5, 2024

Nov 7, 2024Fire Safety StandardHealth Standard7 citations

  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 14, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2024

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 14, 2024

May 10, 2024Health Complaint2 citations

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 11, 2024

  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 11, 2024

Nov 7, 2023Infection ControlNo citations
Sep 26, 2023Fire Safety StandardHealth Standard13 citations

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 2, 2023

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 2, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 2, 2023

  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 2, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2023

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2023

  • Have a policy regarding use and storage of foods brought to residents by family and other visitors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2023

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 2, 2023

Jul 12, 2023Health Complaint3 citations

  • Ensure each resident receives an accurate assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 18, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 18, 2023

  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 18, 2023

Jul 26, 2022Fire Safety StandardHealth Standard5 citations

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 30, 2022

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 30, 2022

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 20, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 20, 2022

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity C of L: potential for minimal harm, widespreadWaiver has been granted

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Whisperwood Nursing & Rehabilitation Center offer?

Whisperwood Nursing & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Whisperwood Nursing & Rehabilitation Center located?

Whisperwood Nursing & Rehabilitation Center is located at 5502 W 4th St in Lubbock, Texas.

What do families say about Whisperwood Nursing & Rehabilitation Center?

Whisperwood is a skilled nursing and rehab facility in Lubbock offering orthopedic and neurological rehab, wound care, and long-term care. Most reviewers praise the staff's compassion and attentiveness, though one detailed account raised serious concerns about understaffing and declining care in the memory care unit.

How did Whisperwood Nursing & Rehabilitation Center do on recent health and safety inspections?

Whisperwood Nursing & Rehabilitation Center had 11 government inspection visits in the last three years, with 42 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Whisperwood Nursing & Rehabilitation Center?

Submit the Request Information form on this page to connect with Whisperwood Nursing & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Whisperwood Nursing & Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.

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