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Westside Oaks Rehabilitation and Nursing Center (formerly Jacksonville Rehab and Nursing )

2061 Hyde Park Rd

3(124 ratings)· Jacksonville average: 4.1

Westside Oaks Rehabilitation and Nursing Center (formerly Jacksonville Rehab and Nursing ), photo 11 / 5

Quick Facts

Total units
180
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
180
Room occupancy
Up to 8 residents share one room and bathroom
Climate control
No air conditioning throughout the facility
Therapy costs
Out-of-pocket PT billed at $1,200 per month

What Families Think

Reviews of Westside Oaks are largely negative, with multiple families describing unsanitary conditions, understaffing, and serious lapses in medical care. A few individual staff members are singled out for warmth and kindness, but these praises are overshadowed by repeated reports of neglect and poor sanitation.

The Good

  • A few individual nurses praised as kind and attentive
  • One reviewer highlighted a specific caring nurse by name

The Bad

  • Multiple reports of strong urine/feces odors and pest problems
  • Rooms house up to 8 residents sharing a single bathroom
  • One report of repeated refusal to call an ambulance during a medical emergency
  • One detailed account of untreated bedsores and unaddressed weight/fluid changes
  • Reports of rude or dismissive interactions with nursing staff

AI-generated from reviews and community data.

Westside Oaks Rehabilitation and Nursing Center (formerly Jacksonville Rehab and Nursing ) is a senior living community in Jacksonville, Florida offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.0 out of 5 across 124 reviews.

About Westside Oaks Rehabilitation and Nursing Center (formerly Jacksonville Rehab and Nursing )

Westside Oaks Rehabilitation and Nursing Center (formerly Jacksonville Rehab and Nursing ) is a skilled nursing / long term care community in Jacksonville, Florida. The community is licensed for up to 180 residents.

Families rate Westside Oaks Rehabilitation and Nursing Center (formerly Jacksonville Rehab and Nursing ) 3 out of 5 based on 124 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Westside Oaks Rehabilitation and Nursing Center (formerly Jacksonville Rehab and Nursing )

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Westside Oaks Rehabilitation and Nursing Center (formerly Jacksonville Rehab and Nursing )

3overall · 124 ratings combined

3★ on Google (124)

Amanda Harte

Apr 2026

via Google

My father was forced into this place because medicare refused to pay for anything better. If you can avoid it for your loved ones, go elsewhere. They don't give a crap about their residents. My father was literally dying and they refused to call an ambulance for him over and over again. He was vomiting blood and so incoherent that his roommate had to call an ambulance himself, because staff repeatedly refused. They have anywhere from 4-8 people in a single room labeled A-H in each room. One bathroom for all 8. They are so crap that they cut the residents desserts in half to make them stretch even when it's just a little Debbie snack cake. Power outlets hanging out of walls, water damage in ceiling tiles. Smells of urine and feces in every single room hallway and bathroom. Just save yourself and your loved one the heartache.

William “Cal” Beaver

Apr 2026

via Google

Although Westside Oaks did not cause my daughter Tracy Taylor’s death, they contributed to it by neglect and permitting her to have rampant bedsores up and down her back and posterior that I brought to their attention through several letters and meetings with Senior Management and Head of Nursing which they assured me was just redness with no open sores. I told Westside that my daughter was wasting. They said her weight was stable at around 200 pounds which we found to be 22 pounds of fluid in her belly and another 20+ pounds in her swollen feet and legs from her rampant ascites which Westside was treating with a Lasix pill. I also paid Westside Oaks $1200 a month out of pocket for 5 days a week, 50 minutes a day for 3 months in hopes of improving her walking. When Medicaid finally kicked in I asked if Medicaid could help with the costs - they said no because she had not made sufficient progress, although I was always told that she was responding well to the physical therapy as long as I paid $1200 a month out of pocket. When she was finally sent to Emergency at St Vincent’s Riverside Hospital the redness was diagnosed to be dead brown skin and several open bedsores from her bottom and up her lower spine. St Vincent’s diagnosed her as having 2 1/2 gallons (10 liters) of fluid in her belly. Her UTI was undiagnosed and untreated at Westside Oaks. Understaffing and neglect at Westside Oaks caused my daughter undeserved misery. Tracy died a week after being sent to St Vincent’s by the nursing home. She was 61.

Mandy Hunsberger

Oct 2025

via Google

I just want to start off saying some of the staff is really nice and sweet and could be no better very nice. The reason I gave it a 2 star is because the building was so nasty the rooms are horrible there were roaches everywhere it smelled like poop and pee all the time it was horrible and a nursing home should not smell like that . When you go to a hospital you don't smell that and they deal pretty much with the same people. You go in the dining area and there was roaches there was a big TV in there so loud you couldn't talk to your loved one and what they had playing on the TV was so violent and the cussing it was bad . There also a NP there name sammie not very nice very rude. I asked her about my sister inlaw and she told me that she didn't bring her magic 8 ball with her that was very rude and not professional. I wish the kind nurses caregiver had better because they deserve better. Those kind nurse caregiver is what makes a nursing home they need better so it makes there job easy and the people that have to stay and there families feel better. In this business there shouldn't be nasty staff .

Destini Carpenter

Sep 2025

via Google

If you’re considering this nursing home, I strongly urge you to think twice. From the moment you walk in, there is a strong odor of feces and urine — a clear sign of poor sanitation and neglect. There is no air conditioning throughout the facility either. My husband has been treated differently than other residents, and unfortunately, not in a positive way. When I raised my concerns with the staff, instead of being met with empathy or professionalism, I was made to feel incompetent by the charge nurse. Little did they know, I work in a law office and understand both rights and standards of care very well. This facility does not meet basic expectations of cleanliness, compassion, or accountability. If you’re already hesitant, trust your instincts and look elsewhere.

Eddie Alejandro

Aug 2025

via Google

I was sent here by st Vincent’s and sadly chose to leave right away. You walk in and it smells of urine. The nurse and residents were fighting and the police was called. Then when the night nurse came they were all gossiping while people were still needing help. Food was nasty and tasteless. The nurse Ashley was super sweet I’d give this place an extra star just because of her. The rest of my experience was horrible and I was there for an hour. The state needs to look into this place and shut it down. 4 people too r bathroom that hadn’t been cleaned and had poop on the floor.

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Government Inspection History

5 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 1, 2026Health Complaint5 citations
  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Apr 23, 2026

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Apr 23, 2026

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Apr 23, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Apr 23, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 23, 2026

Mar 5, 2026Fire Safety StandardHealth Standard14 citations
  • Hire a qualified full-time social worker in a facility with more than 120 beds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 23, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 23, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 23, 2026

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 23, 2026

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2026

  • Provide a written emergency evacuation plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2026

  • Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2026

  • Provide bedrooms that don't allow residents to see each other when privacy is needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2026

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2026

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2026

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2026

Jul 2, 2025Health Complaint6 citations
  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 18, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 18, 2025

  • Respond appropriately to all alleged violations.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 18, 2025

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 18, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 18, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 18, 2025

Apr 18, 2024Fire Safety StandardHealth Standard14 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2024

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2024

  • Meet fire sprinkler requirement for tall buildings.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024

Jun 9, 2022Fire Safety StandardHealth Standard2 citations
  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 9, 2022

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Westside Oaks Rehabilitation and Nursing Center (formerly Jacksonville Rehab and Nursing ) offer?

Westside Oaks Rehabilitation and Nursing Center (formerly Jacksonville Rehab and Nursing ) offers Skilled Nursing / Long Term Care.

Where is Westside Oaks Rehabilitation and Nursing Center (formerly Jacksonville Rehab and Nursing ) located?

Westside Oaks Rehabilitation and Nursing Center (formerly Jacksonville Rehab and Nursing ) is located at 2061 Hyde Park Rd in Jacksonville, Florida.

What do families say about Westside Oaks Rehabilitation and Nursing Center (formerly Jacksonville Rehab and Nursing )?

Reviews of Westside Oaks are largely negative, with multiple families describing unsanitary conditions, understaffing, and serious lapses in medical care. A few individual staff members are singled out for warmth and kindness, but these praises are overshadowed by repeated reports of neglect and poor sanitation.

How did Westside Oaks Rehabilitation and Nursing Center (formerly Jacksonville Rehab and Nursing ) do on recent health and safety inspections?

Westside Oaks Rehabilitation and Nursing Center (formerly Jacksonville Rehab and Nursing ) had 5 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Westside Oaks Rehabilitation and Nursing Center (formerly Jacksonville Rehab and Nursing )?

Submit the Request Information form on this page to connect with Westside Oaks Rehabilitation and Nursing Center (formerly Jacksonville Rehab and Nursing ) and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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