MyLivingChoice

West Hills Health & Rehabilitation

5701 Sw Multnomah Blvd

3(42 ratings)· Portland average: 4

West Hills Health & Rehabilitation, photo 11 / 6

Quick Facts

Total units
180
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Partnership
Certified beds
180
Care option
Respite care offered for short-term stays
History
Operating in Portland since 1970
Management
Managed by a Minnesota-based operator

What Families Think

The Good

  • Respite care available for short-term stays
  • Outdoor courtyard and garden spaces for residents
  • Serving the Portland community since 1970
  • Restorative therapy services alongside skilled nursing care

The Bad

  • Google rating of 3.1 from 40 reviews is low
  • No published pricing information available

AI-generated from reviews and community data.

West Hills Health & Rehabilitation is a senior living community in Portland, Oregon offering Skilled Nursing / Long Term Care. Amenities include Outdoor Patio, Gathering / Activity Spaces and Social Activities. Families rate it 3.0 out of 5 across 42 reviews.

About West Hills Health & Rehabilitation

West Hills Health & Rehabilitation is a skilled nursing and rehabilitation community in Portland, Oregon, serving the area since 1970. The community offers skilled nursing care, restorative therapies, assisted care, and respite care for residents and patients.

Set among lush trees, gardens, and flowers, the community provides residents with access to beautiful outdoor spaces including a courtyard and other community gathering areas designed to support wellness and quality of life.

West Hills Health & Rehabilitation is managed by The Goodman Group, a Minnesota-based company with over 60 years of experience in developing and managing senior living, health care, and residential communities.

Types of Care at West Hills Health & Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of West Hills Health & Rehabilitation

3overall · 42 ratings combined

3★ on Google (42)

I am profoundly disappointed and frustrated by the unacceptable lack of professionalism at this facility!<br><br>The administrative communication is utterly nonexistent, characterized by excessive delays, zero initiative, and an outright refusal to respond to inquiries for weeks or even a month at a time.<br><br>Management operates with a baffling lack of competence, failing to grasp the basic concepts of organization or professional accountability.<br><br>Most egregious is the deceptive nature of their training recruitment. Prospective students are explicitly promised employment upon completing the Certified Nursing Assistant (CNA) course.<br>THIS IS BLATANT FALSE ADVERTISEMENT!<br><br>Management routinely defaults on these commitments, showing a complete and disrespectful disregard for people's time, financial investment, and careers.This organization is run by individuals who are entirely unequipped to manage staff or deliver results. Save yourself the immense headache, stress, and wasted effort. DO NOT apply here, DO NOT take courses here, and DO NOT expect basic professional courtesy from this management team.

Adam Gilbert

Jun 2026

via Google

Great people following cheap corporate rules.

Lisa Texeira

Apr 2026

via Google

Terrible place!!! The workers are lazy, they forget to feed the patients and the food is horrible! Not even my dog would eat it. I would never let my mom stay here again. Very poor care!!!

Lisa Phillips

Mar 2026

via Google

I am currently on day 11 of my undetermined stay here after a major surgery to wrist and hand. I have a lot of experience with facilities like West Hills, when my mother and grandmother were past residents in a different city. I want anyone considering West Hills to have the prospective from someone who is an actual resident utilizing all facets of care. Firstly, the facility maintains a very high regard for cleanliness. Tables are always clean and uncluttered. Floors and walls are free of food, dirt, damage, etc. I take 4 walks every day through ALL 8 corridors, and odors are very minimal. There are numerous staff on duty at all times, and they ALL greet me when passing by. It doesn't matter if they are the Director of Nursing down to the laundry worker, they make you feel "seen" and acknowledged. I've personally been involved with every aspect of care offered, and can attest that the quality of compassion, is top notch! Of course, i have my favorites, like Samantha who brings me extra coffee without asking, lol, I swear that girl has psychic abilities! But EVERYONE that works here is amazing! From OT, PT, Social Services, Kitchen, Laundry, Maintainance, Housekeeping, Admin, Activities Director, Nurses, and CNA's, I can recommend West Hills to anyone who is looking for a place for their loved one. I feel so blessed and completely at ease going through this medical "journey" with these wonderful people. I witness their compassion, patience, and their "joy", every day, and have NEVER seen or heard anything negative from other residents, and I get around 😁

Rippey Croix

Jan 2026

via Google

Every Rude to begin with, talked with others and not happy with the many issues that went on and on etc. etc. Advertising is not what it proclaims apparently!

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Government Inspection History

5 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 25, 2025Fire Safety StandardHealth Standard6 citations
  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 14, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 14, 2025

  • Meet other general requirements that are deficient.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 14, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2025

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2025

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2025

Dec 11, 2024Health Complaint2 citations
  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2025

  • Prepare residents for a safe transfer or discharge from the nursing home.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2025

May 9, 2024Health Complaint3 citations
  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 28, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 28, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 28, 2024

Dec 18, 2023Fire Safety StandardHealth ComplaintHealth Standard18 citations
  • Ensure that residents are free from significant medication errors.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 14, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 5, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 6, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 5, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 6, 2024

  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 6, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 6, 2024

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 6, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2024

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 6, 2024

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 6, 2024

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2024

Aug 5, 2019Fire Safety StandardHealth Standard5 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 4, 2019

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 4, 2019

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 4, 2019

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2019

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does West Hills Health & Rehabilitation offer?

West Hills Health & Rehabilitation offers Skilled Nursing / Long Term Care.

Where is West Hills Health & Rehabilitation located?

West Hills Health & Rehabilitation is located at 5701 Sw Multnomah Blvd in Portland, Oregon.

How did West Hills Health & Rehabilitation do on recent health and safety inspections?

West Hills Health & Rehabilitation had 5 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit West Hills Health & Rehabilitation?

Submit the Request Information form on this page to connect with West Hills Health & Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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