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West Hills Health & Rehab Center

7940 Topanga Canyon Blvd.

3.2(74 ratings)· Canoga Park average: 4.3

West Hills Health & Rehab Center, photo 11 / 5

Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
145
Nursing coverage
24-hour licensed nursing services on-site
Therapy services
On-site physical, occupational, and speech therapy
Clinical services
IV therapy and wound care provided on-site
Facility size
Large facility reported with 404 beds

What Families Think

Reviews of West Hills Health & Rehab Center are sharply mixed, with several families reporting serious concerns about slow response times, understaffing, and poor communication, while other reviewers praise specific nurses and therapists for excellent, attentive care. Overall ratings sit in the low 3s on both Google and Yelp, reflecting this inconsistency.

The Good

  • Physical and occupational therapists praised by name for effort
  • Specific nurses and case managers cited for excellent care
  • Facility described as clean on multiple visits
  • Some reviewers found staff kind and helpful

The Bad

  • Multiple reports of very slow response to call assistance
  • Several reviewers describe the facility as understaffed
  • Reports of family not being notified of falls or hospital transfers
  • Multiple complaints about food quality

AI-generated from reviews and community data.

West Hills Health & Rehab Center is a senior living community in Canoga Park, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 3.3 out of 5 across 27 reviews.

About West Hills Health & Rehab Center

West Hills Health and Rehabilitation Center is a skilled nursing and rehabilitation facility in Canoga Park, California, providing short-term rehabilitation and ongoing care in a professionally staffed environment.

The center delivers personalized care with 24-hour licensed nursing services available to support medical needs and daily living activities. Care is tailored to individual needs and physician orders, with licensed nurses, therapists, and healthcare professionals working collaboratively.

Rehabilitation services include physical, occupational, and speech therapy provided by licensed professionals as clinically appropriate. The facility also offers specialized services such as intravenous therapy, medication administration with ongoing monitoring, and wound care delivered in accordance with physician orders and established clinical protocols.

All care is delivered in accordance with established clinical guidelines, regulatory requirements, and ongoing quality improvement practices, in a warm and supportive environment designed to support resident health, comfort, and recovery.

Types of Care at West Hills Health & Rehab Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of West Hills Health & Rehab Center

3.2overall · 74 ratings combined

3.3★ on Google (27) · 3.2★ on Yelp (47) · Yelp page ↗

Eddie & Linda Docks

May 2026

via Google

The CNA's have no compassion for their patients. They talk about them to each other. Most of them working there are all related so they keep secrets about what's really going on there. Very hard to get a nice one you must have an advocate that sticks up for you if you are there. Hopefully they get a new director who will take care of what really is going on there. This is a update. My sister has fallen out off the lift two times she is now in the hospital terrible care at that facility. People are not trained how to use different care items. I have power of attorney and they never contacted me.

N

Nancy N.

Apr 2026

via Yelp

! please if you love your love ones and they are here at west hills, please take them out, or go everyday, check their meds, send water, prepare their food. this place dominoe effected my dad rip, i miss him so much! in 2017 is when my life stopped! im sorry dad at 81, that we picked this place and you just needed a lil rehab walking, while i had to have a lil surgery! west hills, the staff, not even sure if their all qualified nurses or family! they overmedicated him! didn't hand feed him, and my daughter had to cook him food but when she went to visit, he had not been hand fed as requested and needed! he suffered! might as well be tortured! he was so hungry and sooo thirsty! they ignored him! because the medication they administered to him, was too much, a water retension pill! i personally demanded to the nurse, to stop! and his doctor called them too, doctor faxed them to please stop! that pill took his life! made him septic! it was too late kidney failure, and when my daughter went to visit him he was naked in his bed with the covers off of him! no no no! made him go to the er 2 times for low blood pressure, overmedicated! it was too late. but they got their checks! i suggest the state needs to check this place too! "operation never say die!" west hills you think the government is not gonna investigate! you think no one's watching now! lets see what your statistics are of people passing after being here for no reason but over medication! glendale, artesia,tarzana, simi valley, and covina, here every person is facing their adversity ! every treatment my dad received at the time, was irresponsible, neglect and no compassion or empathy! please if you have any love ones who never came home, do something legally! report to the government! dont choose this place for their last days! now a call to the government, medicare and medical! please if your suffering from losing your love ones from being here! get an attorney dads rip, statue of limitation is over, but i will be your witness and all my family ! cival suit should be at hand! this facility is run by phillipines probably all family staff! when i told the nurse to stop the medication she wrote it on a post it and stuck it on her computer! no no no wtf are you doing, put it in his file! not! not! damage was done! !!!! i'm so daddy! justice and truth will prevail!

P

Pam B.

Dec 2025

via Yelp

I was here for over a month, or so. There re-hab was the best. The CNA's were very kind, & the best, as everyone who I met there who helped me. So many to name. I recommend West Hills re-hab. I am now in Assisted Living. I want to keep in touch ,to say hi , 2 all of them I know.

A

Anthony S.

Aug 2025

via Yelp

This place is so amazing! My aunt was here last week and the staff, especially the CNA's, are so kind and attentive. My aunt was always clean and well taken care of hygiene wise. The front desk was very polite and helpful and helped me with paperwork to be filled out properly. They always checked in with my family and I, and my aunt was super happy all the time. Thank you staff! Would totally recommend this place to anyone and can truly say the staff and management are very helpful and kind.

M

Miranda L.

Aug 2025

via Yelp

This place has been such a blessing for my mom. The facility is clean and welcoming, but what really makes it special is the staff. Everyone is so kind, hardworking, and genuinely cares. They treat my mom with so much respect and take her health and well-being seriously. It gives me so much peace of mind knowing she's in such good hands.

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Government Inspection History

38 inspection visits in the last three years, 144 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 4, 2026Health Complaint1 citation
  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2026

Jan 13, 2026Health Complaint1 citation
  • Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 30, 2026

Dec 23, 2025Health Complaint2 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 16, 2026

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 16, 2026

Dec 22, 2025Health Complaint2 citations
  • Provide behavior health training consistent with the requirements and as determined by a facility assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 16, 2026

  • Post nurse staffing information every day.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 16, 2026

Dec 5, 2025Fire Safety Complaint1 citation
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Feb 18, 2026

Dec 4, 2025Health Complaint1 citation
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 26, 2025

Nov 25, 2025Health Complaint2 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2026

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2026

Nov 24, 2025Health Complaint3 citations
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 19, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 19, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 19, 2025

Oct 1, 2025Health Complaint1 citation
  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 14, 2025

Aug 29, 2025Health Complaint1 citation
  • Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 25, 2025

Aug 14, 2025Health Complaint2 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2025

Jul 18, 2025Fire Safety StandardHealth Standard27 citations
  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 8, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2025

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2025

  • Dispose of garbage and refuse properly.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2025

  • Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2025

  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2025

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 21, 2025

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Construct fire resistant interior walls.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity B of L: potential for minimal harm, patternCorrected Aug 8, 2025

  • Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.

    Severity B of L: potential for minimal harm, patternCorrected Aug 20, 2025

Jun 13, 2025Health Complaint3 citations
  • Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 7, 2025

  • Honor the resident's right to choose his or her attending physician.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 7, 2025

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 7, 2025

May 8, 2025Health Complaint1 citation
  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2025

Apr 29, 2025Health Complaint2 citations
  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2025

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2025

Apr 24, 2025Health Complaint2 citations
  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 18, 2025

  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 18, 2025

Apr 16, 2025Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 9, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 9, 2025

Apr 7, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2025

Mar 26, 2025Health Complaint3 citations
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2025

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2025

Mar 20, 2025Health Complaint3 citations
  • Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 10, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 10, 2025

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 10, 2025

Jan 24, 2025Health Complaint4 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 17, 2025

  • Provide or get specialized rehabilitative services as required for a resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 17, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 17, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 17, 2025

Dec 11, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 31, 2024

Nov 8, 2024Health Complaint1 citation
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 4, 2024

Sep 30, 2024Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 24, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 24, 2024

Showing the 24 most recent of 38 inspection visits.

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does West Hills Health & Rehab Center offer?

West Hills Health & Rehab Center offers Skilled Nursing / Long Term Care.

Where is West Hills Health & Rehab Center located?

West Hills Health & Rehab Center is located at 7940 Topanga Canyon Blvd. in Canoga Park, California.

What do families say about West Hills Health & Rehab Center?

Reviews of West Hills Health & Rehab Center are sharply mixed, with several families reporting serious concerns about slow response times, understaffing, and poor communication, while other reviewers praise specific nurses and therapists for excellent, attentive care. Overall ratings sit in the low 3s on both Google and Yelp, reflecting this inconsistency.

How did West Hills Health & Rehab Center do on recent health and safety inspections?

West Hills Health & Rehab Center had 38 government inspection visits in the last three years, with 144 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit West Hills Health & Rehab Center?

Submit the Request Information form on this page to connect with West Hills Health & Rehab Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at West Hills Health & Rehab Center? Claim this listing to update photos, pricing, and details. It's free.

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