1 / 5CMS Care Compare
Webster House is a small, close-knit assisted living community in downtown Palo Alto that residents describe as personable and socially rich, with an on-site health center for continuing care as needs change. Long-time residents praise the walkable location and chef-prepared meals, but one detailed account describes serious neglect in the skilled nursing side of the community, and call-button responsiveness is flagged in more than one review.
AI-generated from reviews and community data.
Webster House is a senior living community in Palo Alto, California offering Assisted Living and Independent Living. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.2 out of 5 across 28 reviews.
Webster House is a senior living community in Palo Alto, California offering independent living with personalized support services. The community provides residents with flexible accommodations and access to on-site health services through its next-door health center, enabling residents to receive care that adapts as their needs change.
The community emphasizes creating genuine connections among residents, fostering an environment where neighbors become extended family. Webster House highlights shared activities, social engagement, and opportunities for memorable moments among its residents.
Located in desirable Palo Alto, the community provides convenient access to the neighborhood's quaint independent eateries, small businesses, charming cafes, unique boutiques, and beautiful parks. Residents can explore the surrounding nature preserves and enjoy the walkable character of the area.
Webster House offers diverse floor plans with flexible financial options. The community operates as part of a not-for-profit family of communities dedicated to meeting the needs of the people and places it serves.
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Help Me Choose4.2overall · 28 ratings combined
4.2★ on Google (28)
Steven “Stevo Swiss” Scholom
Jun 2024
A lovely, very small community with gorgeous rooms, a nice pool, a comfortable dining area, a huge grand piano, and delicious food. I'm really reviewing for the amazing food, see photos. The activities director said she knows everyone by name, and personally. The area is extremely safe and upscale, and everyone I met was smart, kind, and competent.
Sasha B
Sep 2019
I was extremely dissatisfied with the care my 93-year-old father received in the skilled nursing facility of Webster house during his September 7th to September 17th, 2019stay, which basically amounted to elderly neglect. Main complaints: My father’s diapers were not changed regularly resulting in a severe groin rash and bed sores which have not healed even with the medication prescribed. For the entire first week he was not given the required three. For the entire first week he was not moved from bed to wheelchair for his meals as required and as agreed upon admission and further discussed with nurses, supervisors and social director. The call button provided does not appear to trigger any response on part of the staff. I can only wonder what would happen in case of an emergency. The leg compression cuff machine was not functioning correctly and was simply turned off and removed. The facility is understaffed with respect to direct care providers while appearing overstaffed with supervisors, managers, social workers, coordinators. Communication of issues between different personnel, during shifts and between shifts, appears completely broken. Linda, the facility manager was unavailable the entire period.
Henry
Jul 2019
The Webster House is both hideous, unsatisfactory, inadequate, and unacceptable. Their service is terrible, (pressed emergency button, came like 30 frickin minutes late), food is horrendous, and irritating neighbors. I advise you to stay outta heeir.
Judy Creek
Aug 2017
We have lived at Webster House for five years. We are still relatively young and healthy, but we wanted to plan ahead and we wanted to live in downtown Palo Alto. Since we are so close to everything we walk everywhere and we are now a one-car family. We enjoy our neighbors but we also take advantage of the programs and activities in Palo Alto and Stanford. Having a chef prepare our nightly dinner in restaurant setting means we don’t have to cook and we only have to shop for breakfast and lunch.
James Lyons
Aug 2017
I moved to Webster House more than a decade ago. It was a smart choice. The House is small, personable, and friendly. Residents are educated. There’s an easy walk to banks, theaters, medical, and emergency services, downtown stores and eateries, pharmacies, the Post Office, and Stanford. Three bus lines stop right here. The free Stanford shuttle passes a few blocks away. The magic is the culture of the House. We all come in determined to protect and enrich our independence. We help each other do that. Management is committed to helping us do for ourselves all that we can. But we all wear out over time. As we do, assistance is here when we need it. That’s the continuing care feature. We also have a highly rated full-service health center. Webster House is distinctive and special.
4 inspection visits in the last three years, 47 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have properly located and lighted "Exit" signs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 18, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 18, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 19, 2025
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 4, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 18, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 18, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2023
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2023
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2023
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2023
Properly provide smoke detection systems in areas open to corridors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2023
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2023
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2023
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2023
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2023
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Conduct testing and exercise requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 3, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 3, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2019
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2020
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2020
Develop and maintain an Emergency Preparedness Program (EP).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2020
Conduct testing and exercise requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2020
Establish roles under a Waiver declared by secretary.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2020
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2019
Provide routine and 24-hour emergency dental care for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2019
Have approved installation, maintenance and testing program for fire alarm systems.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 21, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Webster House offers Assisted Living and Independent Living.
Webster House is located at 401 Webster Street in Palo Alto, California.
Webster House is a small, close-knit assisted living community in downtown Palo Alto that residents describe as personable and socially rich, with an on-site health center for continuing care as needs change. Long-time residents praise the walkable location and chef-prepared meals, but one detailed account describes serious neglect in the skilled nursing side of the community, and call-button responsiveness is flagged in more than one review.
Webster House had 4 government inspection visits in the last three years, with 47 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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