401 Webster Street
4.2(28 ratings)· Palo Alto average: 4.6
1 / 5California CDSS
Webster House is a small, close-knit assisted living community in downtown Palo Alto that residents describe as personable and socially rich, with an on-site health center for continuing care as needs change. Long-time residents praise the walkable location and chef-prepared meals, but one detailed account describes serious neglect in the skilled nursing side of the community, and call-button responsiveness is flagged in more than one review.
AI-generated from reviews and community data.
Webster House is a senior living community in Palo Alto, California offering independent living with personalized support services. The community provides residents with flexible accommodations and access to on-site health services through its next-door health center, enabling residents to receive care that adapts as their needs change.
The community emphasizes creating genuine connections among residents, fostering an environment where neighbors become extended family. Webster House highlights shared activities, social engagement, and opportunities for memorable moments among its residents.
Located in desirable Palo Alto, the community provides convenient access to the neighborhood's quaint independent eateries, small businesses, charming cafes, unique boutiques, and beautiful parks. Residents can explore the surrounding nature preserves and enjoy the walkable character of the area.
Webster House offers diverse floor plans with flexible financial options. The community operates as part of a not-for-profit family of communities dedicated to meeting the needs of the people and places it serves.
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Help Me Choose4.2overall · 28 ratings combined
4.2★ on Google (28)
Steven “Stevo Swiss” Scholom
Jun 2024
A lovely, very small community with gorgeous rooms, a nice pool, a comfortable dining area, a huge grand piano, and delicious food. I'm really reviewing for the amazing food, see photos. The activities director said she knows everyone by name, and personally. The area is extremely safe and upscale, and everyone I met was smart, kind, and competent.
Sasha B
Sep 2019
I was extremely dissatisfied with the care my 93-year-old father received in the skilled nursing facility of Webster house during his September 7th to September 17th, 2019stay, which basically amounted to elderly neglect. Main complaints: My father’s diapers were not changed regularly resulting in a severe groin rash and bed sores which have not healed even with the medication prescribed. For the entire first week he was not given the required three. For the entire first week he was not moved from bed to wheelchair for his meals as required and as agreed upon admission and further discussed with nurses, supervisors and social director. The call button provided does not appear to trigger any response on part of the staff. I can only wonder what would happen in case of an emergency. The leg compression cuff machine was not functioning correctly and was simply turned off and removed. The facility is understaffed with respect to direct care providers while appearing overstaffed with supervisors, managers, social workers, coordinators. Communication of issues between different personnel, during shifts and between shifts, appears completely broken. Linda, the facility manager was unavailable the entire period.
Henry
Jul 2019
The Webster House is both hideous, unsatisfactory, inadequate, and unacceptable. Their service is terrible, (pressed emergency button, came like 30 frickin minutes late), food is horrendous, and irritating neighbors. I advise you to stay outta heeir.
Judy Creek
Aug 2017
We have lived at Webster House for five years. We are still relatively young and healthy, but we wanted to plan ahead and we wanted to live in downtown Palo Alto. Since we are so close to everything we walk everywhere and we are now a one-car family. We enjoy our neighbors but we also take advantage of the programs and activities in Palo Alto and Stanford. Having a chef prepare our nightly dinner in restaurant setting means we don’t have to cook and we only have to shop for breakfast and lunch.
James Lyons
Aug 2017
I moved to Webster House more than a decade ago. It was a smart choice. The House is small, personable, and friendly. Residents are educated. There’s an easy walk to banks, theaters, medical, and emergency services, downtown stores and eateries, pharmacies, the Post Office, and Stanford. Three bus lines stop right here. The free Stanford shuttle passes a few blocks away. The magic is the culture of the House. We all come in determined to protect and enrich our independence. We help each other do that. Management is committed to helping us do for ourselves all that we can. But we all wear out over time. As we do, assistance is here when we need it. That’s the continuing care feature. We also have a highly rated full-service health center. Webster House is distinctive and special.
Webster House offers Assisted Living.
Webster House is located at 401 Webster Street in Palo Alto, California.
Webster House is a small, close-knit assisted living community in downtown Palo Alto that residents describe as personable and socially rich, with an on-site health center for continuing care as needs change. Long-time residents praise the walkable location and chef-prepared meals, but one detailed account describes serious neglect in the skilled nursing side of the community, and call-button responsiveness is flagged in more than one review.
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