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Warm Heart Assisted Living

16350 Camalo Drive

4.2(5 ratings)

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Warm Heart Assisted Living, photo 1

Quick Facts

Total units
15
Licensed capacity
15 residents

Maryland MDH

Community size
Licensed for up to 15 residents

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Warm Heart Assisted Living is a small assisted living home in Mount Airy, Maryland, holding a 4.2 out of 5 rating from just five Google reviews. Most reviewers praise the caring, communicative staff and long-term relationships with residents, though one detailed review raises serious concerns about a contracted medical provider's responsiveness and care quality.

What reviewers praise

  • Caring, attentive staff praised by multiple reviewers
  • Regular family communication about resident's condition
  • Long-term care relationship (one resident for 5 years)
  • Personal touches like birthday celebrations for residents

What reviewers flag

  • One detailed report of unresponsive nurse practitioner and missed health decline
  • One report of provider refusing a hospice referral
  • No published pricing information

AI-generated from reviews and community data.

Warm Heart Assisted Living is a senior living community in Mount Airy, Maryland offering Assisted Living. Amenities include Social Activities, Housekeeping and Emergency Call System. Families rate it 4.2 out of 5 across 5 reviews.

About Warm Heart Assisted Living

Warm Heart Assisted Living is an assisted living community in Mount Airy, Maryland, licensed for up to 15 residents. The community offers 24-hour staff, housekeeping, medication management, an emergency call system, and wheelchair accessibility. Staff organize social activities and birthday and holiday parties for residents.

Reviewers offered mixed feedback on communication and care. One reviewer described difficulty obtaining basic health information about a family member over a seven-month stay. Another family member reported their brother has received excellent care for five years, with staff described as caring and loving, noting that the community organized a birthday celebration with cake and singing. A third reviewer wrote, "Beautiful Place, Wonderful Staff, Amazing Experience."

Types of Care at Warm Heart Assisted Living

Assisted Living

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management

Activities

  • Birthday / Holiday Parties
  • Social Activities

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Reviews of Warm Heart Assisted Living

4.2overall · 5 ratings combined

4.2★ on Google (5)

Judith Dutton

Aug 2024

via Google ↗ · Report

My brother has been under the care of Warm Heart Assisted Living for 5 years. He has been well cared for and the staff is very caring and loving. An example of their caring was when it was his birthday, they had a party with me and the other residents. They provided a cake and sang to him. The communication from the staff and owner is excellent. They continually inform me of his needs. I am very pleased with the care he receives.

Kim Wise

May 2021

via Google ↗ · Report

The nurse practitioner at this facility is at best abysmal. I can only beg you to be a buyer beware. If you ask for any information regarding your loved one... such as how much are they drinking, how much are they sleeping, how much do they weigh? Average general questions will not get you an answer. My husband was under her care for seven months. I texted her, I emailed her, I called and left a voice messages. This woman never returned any correspondence or answered any of my questions. During Covid my husband went from 230 pounds to 140 pounds and she didn’t say a word. He went from being a mobile, communicative man who could feed himself, toilet himself and shower. He became a man who could do none of these things in seven months and she never mentioned a word. What time came that I need to put my husband in hospice, she refused to write the referral because she was angry that I was moving him out of her care. Let me give you a copy of her response to my request for information: “Having my personal cell phone does not equate to me having to respond to any and all of your personal requests and attempts for information…” She calls herself a doctor. She was billed with Warm heart assisted living facility as a nurse practitioner. Regardless of what she calls her self she should not be caring for anybody you love. Please please. I beg you to find any other place to get your medical care. This woman doesn’t answer to anybody. She has nobody overseeing her practice and can do as she wishes with anyone. I fully believe my husband would be in better shape and would not have passed away so soon if I had had a different and more caring medical practitioner.

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Frequently Asked Questions

What types of care does Warm Heart Assisted Living offer?

Warm Heart Assisted Living offers Assisted Living.

Where is Warm Heart Assisted Living located?

Warm Heart Assisted Living is located at 16350 Camalo Drive in Mount Airy, Maryland.

What do families say about Warm Heart Assisted Living?

Warm Heart Assisted Living carries a 4.2 out of 5 rating from 5 Google reviews. Most reviewers praise the caring, communicative staff and long-term relationships with residents, though one detailed review raises serious concerns about a contracted medical provider's responsiveness and care quality. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Warm Heart Assisted Living?

Submit the Request Information form on this page, or contact Warm Heart Assisted Living directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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