Waltonwood Main

Mrs. C (SociZen)

Nov 2025

via Google ↗

It is with a heavy heart that I am leaving a bad review. My father moved until memory care at the end of August 2025. He has Alzheimer's. My mother moved into the independent living area the following month. It is a beautiful facility and we thought they would be in excellent hands. Unfortunately, that has not been the case and I have been left wondering if we've made a horrible mistake. There hasn't been a day that we have gone to his room and not had to ask that they clean the cath bags from the grab bars in the bathroom. At least weekly, the bathroom floor has been disgusting and we were told by the people at the desk that we have to wait for housekeeping to come because that's "not they're job." Eventually we had to meet with John the manager. That was 2 weeks ago. Some things have improved but many have not. My father has been to the ER 5 times this month due to variants of UTI issues. Until Tuesday, almost 2 months after he moved here, I have never arrived when he did not need smell terribly and need to be changed. If you have a family member there, be prepared to advocate constantly.

Angelique George

Jul 2025

via Google ↗

I recently toured Waltonwood Main, and I cannot say enough positive things about the experience. From the moment I walked in, I felt a sense of comfort and care that’s so important when exploring assisted living and memory care options for a loved one. The facility itself is beautiful, clean, and thoughtfully designed, but what truly made the difference was Alicia Hardville. Alicia is absolutely wonderful so kind, knowledgeable, and incredibly compassionate. She took the time to listen to my concerns, answer every question with clarity and patience, and walk me through each aspect of the community with genuine warmth. She made what could have been an emotional and overwhelming process feel manageable and even hopeful. Her professionalism, combined with her personal touch, made me feel confident that my loved one would be in great hands. I left the tour feeling informed, reassured, and grateful. Waltonwood Main is lucky to have Alicia, and so are the families she supports. I highly recommend this community to anyone considering assisted living or memory care, it truly stands out.

Dottie Henneman

Jul 2025

via Google ↗

My mother Dottie moved into Memory Care at Waltonwood Main from another community last December, and it was the best decision we’ve made. From the start, the team took time to truly understand her, what she enjoys and what brings her joy. She’s always loved being social, and now she’s thriving. The activity directors keep her engaged. Kristin often sends photos of Mom enjoying outings, games, and special events. I love seeing her smile, brings me so much peace. Alicia, the Wellness Coordinator, is an incredible leader. She is engaged with both new and long term employees to create a culture of excellence. Adjusting her schedule to make sure new employees feel supported. She leads by example to supports her team and helps create a warm, hands on environment where residents are truly known and cared for. You can tell the Waltonwood staff from caregivers to activity directors to administrators are hands-on, attentive, and fully invested in each resident’s well-being. Thank you to the entire Waltonwood Main team—this isn’t just a place to live, it’s a place to thrive. I’m so grateful my mom is part of it!

Jenny Allen

Jul 2025

via Google ↗

The staff at Waltonwood Main is amazing. They care about the comfort and well being of all the residents, and treat everyone like family. The food is wonderful, the grounds are clean and well kept, and it seems like there’s always something fun to do. Highly recommend Waltonwood Main!Waltonwood Main is a fantastic place to live! The staff is incredibly caring and treats everyone like family. They make sure everyone feels comfortable and well cared for. The food is delicious, the grounds are spotless and well-maintained, and there’s always something fun to do. I highly recommend Waltonwood Main!

Karen Reaves

Nov 2023

via Google ↗

My mom moved to Waltonwood Main in June. From the minute we walked in the door and were greeted by Colleen it felt like the right fit. No matter who is at the reception desk it always feels a little like coming home when you walk in the door. Haylee, the executive Director and Kim, the Move-In Coordinator welcomed her like she was already a part of the family. Kim helped us to pick out the perfect apartment for her and she loves the ever changing views of the courtyard gardens. Knowing that Renata, the Resident Care Manager, and her outstanding team of Caregivers are looking out for moms health and safety are a huge comfort for times when we aren’t there to look out for her ourselves. They are so kind and patient and always treat her like family. Derek and his team work hard to keep everything spic and span and are a call away for whatever “housekeeping” and maintenance needs she may have. Chef Brad and the dining room crew are wonderful. They prepare home cooked meals that are healthy and appealing and if what’s on the menu isn’t your choice they come up with alternatives. They are very understanding of dietary needs and restrictions and are always on top of looking out for each individual residents needs. And Hailey, the Life Enrichment Manager and Kate the Marketing Manager, two of the newer members of the team are just as amazing. I have been fortunate to have been able to participate in a few of the fun activities with the residents and all I can say is “keep up the good work ladies”! If you are looking for a special place for a loved one I would highly suggest visiting Waltonwood Main. You won’t be disappointed.