Steve Nathans
Aug 2026
My family had a loved one reside at this facility and while our experience with the day-to-day care was not the reason for this review, our experience with management after his death was extremely disappointing.<br><br>The facility had been paid in advance for the month. After our family member passed away, there was an unused portion of that payment that should have been refunded. We made multiple attempts to resolve the matter with the facility and management, but received little meaningful communication about when the refund would be issued.<br><br>I understand that administrative matters can sometimes take time, particularly after the death of a resident. But families dealing with the loss of a loved one should not also have to repeatedly pursue money that is owed to them or struggle to get a clear response from management.
