MyLivingChoice

Victoria Crossing Rehabilitation Center

701 Victoria St

4(150 ratings)· Brandon average: 4

Victoria Crossing Rehabilitation Center, photo 11 / 5

Quick Facts

Total units
120
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
120
Licensed capacity
Licensed for up to 120 residents
Therapy frequency
Some patients receive physical therapy twice daily

What Families Think

Most reviewers describe attentive nurses, CNAs, and therapy teams who helped loved ones recover strength after surgery or illness, with several praising responsive management. One detailed negative report raises serious concerns about communication and suspicion that a patient's discharge was delayed to maximize Medicare billing days.

The Good

  • Attentive, compassionate nursing and CNA staff
  • Daily physical and rehabilitation therapy praised
  • Therapy team explains progress clearly to patients
  • Management staff personally checks in with residents
  • Clean, well-maintained facility environment

The Bad

  • One report of difficulty reaching staff by phone
  • One serious allegation of prolonging stay for billing reasons

AI-generated from reviews and community data.

Victoria Crossing Rehabilitation Center is a senior living community in Brandon, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 150 reviews.

About Victoria Crossing Rehabilitation Center

Victoria Crossing Rehabilitation Center is a skilled nursing and long-term care facility in Brandon, Florida, with a licensed capacity of 120 residents. The center serves patients recovering from surgery, those undergoing physical therapy, and individuals requiring extended nursing care.

Families consistently praise the attentiveness and compassion of the nursing and therapy teams. Multiple relatives highlighted that staff members treated residents with kindness and respect, kept families informed about care progress, and were responsive to daily needs. Residents noted the therapy teams helped them regain strength and confidence through consistent daily sessions. The facility itself was described as clean, well-maintained, and welcoming, with residents appreciating their rooms and common areas. Social and recreational activities appeared to engage residents and foster connections with peers.

Victoria Crossing holds a 4 out of 5 Google rating based on 150 reviews. While most feedback was positive, one family expressed frustration with the timeline for discharge after physical therapy, reflecting that individual experiences and care plans may vary.

Types of Care at Victoria Crossing Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Victoria Crossing Rehabilitation Center

4overall · 150 ratings combined

4★ on Google (150)

Michelle Donett

Jun 2026

via Google

If I could give this place no stars I would but you have to rate it to give a review. My husband has been in this facility since the middle of April for physical therapy. He goes twice a day some days to physical therapy. He has made very good progress and wants to come home. He went to talk to the social worker today and she doesn't feel that he is strong enough to come home yet. We are having to pay a $217 per day deductible that Medicare does not pay for each day that he is there. I think they are planning to keep him there for the 100 days that Medicare pays and on day 101 they will decide that he is strong enough to come home. It is impossible to get in touch with anyone at this facility. They will call me and not 5 minutes later I will return the call and get the voice mail in their office and then it is days before they even call back. If I had read the reviews before he was sent to this facility I never would have let him go there. I would have brought him directly home from the hospital. They now have a very upset patient' who feels like he is being held against his will in this facility. Someone needs to investigate this place.

Alex Gomez

May 2026

via Google

My father recently stayed at this nursing home, and our family is very grateful for the care he received. The staff treated him with kindness, patience, and respect, making him feel comfortable and valued during his stay. The nurses and caregivers were attentive to his needs and kept us informed about his care and progress. The facility was clean, well-maintained, and provided a welcoming environment for residents and visitors alike. It gave our family peace of mind knowing that my father was in capable and compassionate hands. Thank you to everyone who helped care for him. Your dedication and professionalism made a difficult time much easier for our family. We would highly recommend this nursing home to others looking for quality care for a loved one.

Nolta C

Apr 2026

via Google

My aunt was a resident at Victoria Crossing Rehabilitation Center, and she absolutely loved her experience there. From the moment she arrived, she and her roommate got along very well, which made her feel comfortable right away. She received therapy on a daily basis, and the team truly helped her regain strength and confidence. She also really enjoyed the activities and engaging with other residents, which made her stay even more meaningful. The management staff went above and beyond—from introducing themselves on her first day to personally wishing her well upon discharge. That level of care and attention did not go unnoticed. We would definitely recommend this facility to other families looking for a place for short-term rehabilitation.

Jamie M

Apr 2026

via Google

My mom was admitted to Victoria Crossing Nursing and Rehabilitation Center after heart surgery, and we are so grateful for the care she received. From the moment she arrived, the staff made her feel safe, comfortable, and well cared for during such a vulnerable time. The nursing team was attentive and compassionate, always making sure her needs were met and that she was recovering properly. Her therapy team was also excellent—they worked with her consistently and helped her regain her strength and endurance step by step. We truly saw a difference in her progress because of their dedication. She also enjoyed the welcoming environment and the opportunity to engage with others, which helped lift her spirits throughout her recovery. The management staff went above and beyond, checking in regularly and ensuring everything ran smoothly from admission through discharge. We would absolutely recommend Victoria Crossing to any family looking for a supportive and high-quality rehabilitation experience.

Dora Carter

Apr 2026

via Google

I was admitted to Victoria Crossing in December 2025, and since moving into the facility, I have had a really enjoyable stay. I truly appreciate all the nurses and CNAs, as they are always very caring, courteous, and attentive. They have made a big difference in my experience here. I also really enjoy my room, especially the view—it’s very nice and peaceful. The therapy team has been excellent as well. They take the time to explain everything clearly and provide the support I need to improve. Overall, I’ve had a great experience, and I would like to recognize Michael (Admin) and Carl (Supervisor) for their leadership and support.

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Government Inspection History

3 inspection visits in the last three years, 15 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 8, 2026Fire Safety StandardHealth ComplaintHealth Standard11 citations
  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2026

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2026

  • Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 4, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 4, 2026

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2026

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 4, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2026

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2026

Sep 5, 2024Health Complaint4 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 30, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2024

Feb 7, 2024Fire Safety StandardHealth StandardNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Victoria Crossing Rehabilitation Center offer?

Victoria Crossing Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Victoria Crossing Rehabilitation Center located?

Victoria Crossing Rehabilitation Center is located at 701 Victoria St in Brandon, Florida.

What do families say about Victoria Crossing Rehabilitation Center?

Most reviewers describe attentive nurses, CNAs, and therapy teams who helped loved ones recover strength after surgery or illness, with several praising responsive management. One detailed negative report raises serious concerns about communication and suspicion that a patient's discharge was delayed to maximize Medicare billing days.

How did Victoria Crossing Rehabilitation Center do on recent health and safety inspections?

Victoria Crossing Rehabilitation Center had 3 government inspection visits in the last three years, with 15 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Victoria Crossing Rehabilitation Center?

Submit the Request Information form on this page to connect with Victoria Crossing Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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