Mary Alice Cavens
Mar 2026
I previously posted negative comments regarding the food here. I must say that things have changed. much improved! The staff have been great. The cna's and nurses do their best to meet your needs with a positive attitude.
1 / 3Quick Facts
- Total units
- 135
- Medicare rating
- 3 of 5
- Ownership
- For profit, Partnership
- Certified beds
- 135
- Inspections
- View history (43 citations)
- Facility layout
- Short-term rehab on 1st floor, long-term care on 2nd
- Therapy services
- On-site physical/occupational therapy team
CMS Care Compare
What Families Think
Reviews of Bear Mountain at Andover are mixed, with some families praising attentive rehab and long-term care staff and others describing serious lapses in basic care and communication. Experiences seem to vary significantly depending on the floor, shift, or timing of the stay.
The Good
- Therapy team praised for effective rehab support
- Long-term care staff described as attentive and kind
- Some residents show cognitive improvement over time
- Staff responsive when family raised concerns
- Food quality reported to have improved
The Bad
- One report of hours-long delays in patient checks
- One report of a serious dietary error despite written instructions
- Multiple mentions of lost or misplaced patient belongings
- Care quality described as inconsistent across staff and shifts
AI-generated from reviews and community data.
Bear Mountain at Andover is a senior living community in Andover, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 41 reviews.
About Bear Mountain at Andover
Bear Mountain at Andover is a skilled nursing and long-term care facility in Andover, Massachusetts, with a licensed capacity of 135 residents. It serves both short-term rehabilitation patients and long-term care residents across multiple floors.
Family experiences at the facility are mixed. Some families report attentive staff and smooth care coordination, noting that the facility maintains better staffing visibility on floors compared to other facilities they've visited. Others describe inconsistent care quality, with complaints ranging from long wait times for assistance to gaps in follow-through on care needs. Food quality appears to have improved recently, according to families who revisited their earlier concerns. Staff attitudes toward residents are generally described as positive when care is delivered, though reliability and consistency remain points of concern across reviews.
Bear Mountain holds a 3.3 out of 5 rating across 41 Google reviews, reflecting the considerable variation in family experiences. Prospective residents and their families may want to discuss staffing levels and care protocols directly with the facility when evaluating it as an option.
Types of Care at Bear Mountain at Andover
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Bear Mountain at Andover
3.3overall · 41 ratings combined
3.3★ on Google (41)
Dena Blair
Dec 2025
Some of the staff was very nice and helpful. Others were not. Definitely a few times they didn’t follow through with important things. We didn’t mind the minor. This was a rehab stay for about 2 months. Lost all my dad’s clothes. Everyone said they’d check the laundry room. He came home with zero clothes. Didn’t matter if clothes were labeled. It’s the middle of the winter and he wears shorts. Should have been fairly easy to find. Also all car shirts in XL and XXL. Don’t bring clothes. They’ll get lost. 6-8 pairs of shorts lost and same for shirts. Time to order new clothes.
Nicole Durgin
Oct 2025
This was one of the worst experiences my family has had to deal with. Besides from the front desk person and maybe a couple of nurses the care that my grandmother received while here was minimal. She was here for rehab after a stoke and she would go hours without being checked on, we had to wait 45 min for someone to help her to the bathroom and multiple times they would just wheel her out to the main area and leave her there. She is lactose intolerant and they gave her dairy almost daily although on her food sheet it said in bold letters. It was such a disappointing experience and I would not recommend this place to anyone, they aren't attentive and don't treat the patients like people.
Manuel Martinez III
Aug 2025
My experiences with having my father at this facility as both a short term patient on the first floor and now as a long term patient on the second floor has been a great relief. I have visited other facilities, when other family members have needed short term rehab, where when you get on that floor it is difficult to find any staff as there may only be one person assigned to that whole floor. My experiences visiting Bear Mountain are the exact opposite. I have come by to pick up my father for appointments in the mornings as well as afternoons and have visited him with family members on the weekends and I regularly encounter a flurry of staff in the hallways either delivering meals or cleaning rooms or handling laundry and I typically find at least two staff members behind the counter at the Nurse's station. I have never had to struggle to find a staff member when needed. The staff has always been friendly and responsive to any concerns or issues like his TV remote going missing, likely having got caught up in his bed linens when being taken to be washed. The many times I have witnessed the patience and friendly gentle care not only towards my father but to other floor residents gives me great comfort. Robin Wongera who leads the Team on the 2nd floor has been especially kind and helpful with my fathers care. As many do, I was concerned about my father being under someone else's care long term, however, he is so happy being there and seems far more engaged than I have seen when he was at home with much less stimulus and community. I cannot speak to what others may have experienced or commented in their reviews, I can only say that in the 4+ years my father has been under the care of the staff at Bear Mountain he has actually shown cognitive improvements and is now actually eager to participate in outings from the facility to attend family gatherings, which in the past when living at home, he would always defer citing being too tired to go. Whenever someone asks me about my father and his stay at this facility, I sing its praises and how truly happy he is and always indicate that if they are ever in need of this type of short term or long term care that I highly recommend this facility.
Jak J
Mar 2025
My mom was recovering there after her surgery, and stayed there for over a month. I found Bear Mountain to be the right choice for her recovery. The care was excellent, teams were caring and friendly, management was efficient and mom loved it there. Karen and other nice lady at front desk were very kind and helpful, Pranavi Singh from therapy and the whole team were amazing, kitchen crew were very nice too. I strongly recommend this place. They definitely deserve five star for their services.
Government Inspection History
3 inspection visits in the last three years, 43 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Aug 21, 2025Fire Safety StandardHealth Standard23 citations
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Establish emergency prep training and testing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Develop a communication plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Develop Emergency Preparedness policies and procedures.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Have elevators that firefighters can control in the event of a fire.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 12, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 12, 2025
Have an enclosure around a vertical opening shaft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 30, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025
Aug 8, 2024Fire Safety StandardHealth Standard15 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 26, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 26, 2024
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 26, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024
Jun 21, 2023Fire Safety StandardHealth Standard5 citations
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2023
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Bear Mountain at Andover offer?
Bear Mountain at Andover offers Skilled Nursing / Long Term Care.
Where is Bear Mountain at Andover located?
Bear Mountain at Andover is located at 80 Andover Street in Andover, Massachusetts.
What do families say about Bear Mountain at Andover?
Reviews of Bear Mountain at Andover are mixed, with some families praising attentive rehab and long-term care staff and others describing serious lapses in basic care and communication. Experiences seem to vary significantly depending on the floor, shift, or timing of the stay.
How did Bear Mountain at Andover do on recent health and safety inspections?
Bear Mountain at Andover had 3 government inspection visits in the last three years, with 43 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Bear Mountain at Andover?
Submit the Request Information form on this page to connect with Bear Mountain at Andover and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Bear Mountain at Andover? Claim this listing to update photos, pricing, and details. It's free.
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