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Andover Manor Rehab And Nursing

89 Morton Street

3.6(76 ratings)· Andover average: 4.2

Andover Manor Rehab And Nursing, photo 11 / 5

Quick Facts

Total units
174
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
174
Location
Minutes from three major area hospitals
Memory care
On-site unit for dementia and Alzheimer's residents
Care setting
Includes a distinct memory care facility area

What Families Think

Andover Manor Rehab and Nursing offers skilled nursing, short-term rehab, and memory care support in Andover, Massachusetts, close to several area hospitals. Reviews are sharply divided: several families describe attentive, communicative staff and long, positive stays, while one detailed account raises serious concerns about neglect, injury, and billing practices.

The Good

  • Staff described as knowledgeable, professional, and patient
  • Strong communication with families, including during COVID
  • Accommodating with residents' comfort items from home
  • Experience caring for dementia and Alzheimer's residents
  • Cleaning staff keep facility spotless, per reviewer
  • Long-term residents (6 months to 6 years) reported well cared for

The Bad

  • One detailed report of neglect, injury, and billing/insurance disputes
  • One reviewer described admission process as confusing and poorly communicated
  • One report of food served lukewarm on occasion

AI-generated from reviews and community data.

Andover Manor Rehab And Nursing is a senior living community in Andover, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.6 out of 5 across 76 reviews.

About Andover Manor Rehab And Nursing

Andover Manor Rehab and Nursing is a rehabilitation and nursing facility in Andover, Massachusetts, offering short-term rehabilitation and long-term nursing care. The facility is located a short distance from Main Street and minutes away from three major hospitals: Lawrence General Hospital, Lowell General Hospital, and Holy Family Hospital.

The facility emphasizes a warm and supportive environment staffed by dedicated and trained care professionals focused on residents' physical, emotional, and mental well-being. The nursing and direct care staff work to ensure comfort, progress, and dignity for each resident during their stay.

Andover Manor provides engaging activities and therapeutic programs designed to enhance residents' physical, emotional, and social wellness. The facility maintains carefully designed living spaces and offers a variety of activities to keep residents engaged and occupied throughout their stay.

The facility has experience caring for residents with advancing dementia and Alzheimer's disease. The activities staff coordinates diverse programming appropriate to residents' needs and abilities, and the facility maintains strong communication with families, including during health crises.

Types of Care at Andover Manor Rehab And Nursing

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Andover Manor Rehab And Nursing

3.6overall · 76 ratings combined

3.6★ on Google (76)

Nicole Nigoghossian

Apr 2026

via Google

I am my mother’s POA & HCPA. The BIGGEST mistake of my life was allowing my mother to stay with those people. These people are evil and vile. I took my mother home due to the fact they weren’t giving her showers. Or providing proper patient care. She had feces on her bed one day that was NOT her’s! When I notified Andover Manor via email that my mother was leaving. I get a call a few hours later saying my mother had a “minor fall”. The day I discharged her, I brought her to the hospital. She left Andover Manor with a torn rotator cuff. Which was verified by a licensed physician. You don’t tear your rotator cuff by having a minor fall, you tear your rotator cuff by having your arm twisted. I don’t trust these people as far as I can throw them. Something is going on. Watch the employees. I can’t begin to tell you the clothes they ruined and that disappeared out of thin air. Please make sure you have all your paperwork in order HCPA, POA. BE CAREFUL! They look for people with no family or family who don’t have their paperwork in order. Next thing you know their “Court Appointed” Guardian Friend becomes the patients guardian. Suspicious? I’d say so. I always say. No such thing as coincidence. Please due your due diligence. This so called “Healthcare Facility” has a low rating on Medicare.gov for a GOOD reason! They were cited for violating my mother‘s civil and human rights by refusing to give me her medical records. I had to send my attorney down to get the records. Because their “ I care a lot” social worker kept calling and antagonizing me. They also overcharged her insurance for services not rendered. Yeah when I would tell them, my mother was sick and needed to be seen. They would give me pushback and I would always be right. Maybe they didn’t want my mother to be seen because of all the fraudulent charges on my mother’s insurance. My attorney asked for the medical billing. I have yet to receive. Which I addressed to Medicare, BCBS and the AG. Then they have the AUDACITY to send me a bill? YEAH, OK they were MORE than paid. Through my mother’s Medicare/ BCBS. How come the rehab side got closed? Go look it up. The answers are available if you LOOK! I’ll give you a hint… insurance claims. I wish I looked up this information which was a grave mistake on my part. Please DO NOT make the same mistake I made.

sandra hamblin

Feb 2026

via Google

My brother has been at Andover Manor for over 6 months. The staff is to be commended for their knowledge, professionalism, and patience. He is very well taken care of, the food is excellent, and the cleaning staff keep the place spotless. I feel very fortunate that he is in such a safe and caring environment.

Isabel Guillermo

Aug 2023

via Google

My father was admitted Saturday to the memory care facility. The staff & doctor were welcoming & accommodating. The accommodations & common area are decent & acceptable. It seems like the unit is small & they try their best to encourage the residents to partake in meal time & communally activities. The nurses & staff did their best to easy my anxiety and calm my dad who was not compliant & in denial of his need for 24 hour care. We are hoping this will be a good fit for our father & he will make friends & be more social. In addition his sibling’s, niece’s & nephews’s are closer & able to visit. He was living alone & was often bored, depressed & would go out on adventure’s, & get lost. I do wish more information was shared with us & that the admission process was streamlined more. This may have reduced any confusion, given the nature of my father’s situation. Unfortunately, our family needed to make necessary arrangements to get him there from Boston MA. lack of a vital DMH required approved document delayed my fathers 1st attempt to be admitted the prior weekend. As one of my sister’s flew in from another State to help me bring him there. This resulted in leaving me without the needed help & left my sister with unnecessary travel & expensive airfare tickets.

Patty

Feb 2023

via Google

My mother has only been at Academy Manor for 3 months. So far , the staff has been very kind ,compassionate.while attending to her needs. They are very accommodating & has allowed my mother to bring in any comfort items such as photos, plants& furniture from her home that would ease the transition there. I did notice on couple occasions hot food served were Luke warm by the time she received it. However, they do take into consideration her likes/ dislikes , supplementation & she is staying hydrated (after 2 bouts of pneumonia while living in her prior residents.). And happy to say she has gained some much needed weight.

Janis Banos

Oct 2020

via Google

We were very happy with the care my mom received. Over the 6 years she was a resident, she enjoyed many strong relationships with the staff. The activities staff provided a variety of appropriate activities for her to participate in. Communication with Academy Manor was excellent- especially during the COVID crisis. Nursing staff was very good. Overall we were very satisfied with her stay and would recommend.

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Government Inspection History

4 inspection visits in the last three years, 78 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 15, 2026Fire Safety StandardHealth Standard25 citations
  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Have an enclosure around a vertical opening shaft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Provide a means of sharing information on occupancy/needs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 5, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2026

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2026

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2026

  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2026

  • Provide or get specialized rehabilitative services as required for a resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2026

  • Keep all essential equipment working safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2026

Jan 9, 2025Fire Safety StandardHealth Standard31 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025

  • Meet requirements for sections of health care facilities separated by fire resistive construction.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 7, 2025

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 7, 2025

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 7, 2025

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025

  • Plan the resident's discharge to meet the resident's goals and needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025

Jan 17, 2024Fire Safety StandardHealth Standard21 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 26, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2024

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2024

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2024

  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2024

  • Meet other general requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2024

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2024

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2024

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 12, 2024

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity B of L: potential for minimal harm, patternCorrected Mar 12, 2024

Sep 27, 2023Health Complaint1 citation
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 31, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Andover Manor Rehab And Nursing offer?

Andover Manor Rehab And Nursing offers Skilled Nursing / Long Term Care.

Where is Andover Manor Rehab And Nursing located?

Andover Manor Rehab And Nursing is located at 89 Morton Street in Andover, Massachusetts.

What do families say about Andover Manor Rehab And Nursing?

Andover Manor Rehab and Nursing offers skilled nursing, short-term rehab, and memory care support in Andover, Massachusetts, close to several area hospitals. Reviews are sharply divided: several families describe attentive, communicative staff and long, positive stays, while one detailed account raises serious concerns about neglect, injury, and billing practices.

How did Andover Manor Rehab And Nursing do on recent health and safety inspections?

Andover Manor Rehab And Nursing had 4 government inspection visits in the last three years, with 78 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Andover Manor Rehab And Nursing?

Submit the Request Information form on this page to connect with Andover Manor Rehab And Nursing and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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