1 / 5CMS Care Compare
Reviews for Vanderman Place are largely positive, with many families praising attentive staff, engaging activities, and improved care since new ownership took over. However, at least one detailed and serious complaint raises concerns about clinical oversight, medication management, hygiene, and facility upkeep, and another reviewer reported a lapse in infection-control signage during a COVID outbreak.
AI-generated from reviews and community data.
Vanderman Place is a senior living community in Willimantic, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 176 reviews.
Vanderman Place is a skilled nursing and long-term care facility in Willimantic, Connecticut, licensed for 124 residents. It provides medical care and rehabilitation services to older adults and those requiring ongoing nursing support.
Family experiences at Vanderman Place are mixed. Those with positive encounters consistently praise the clinical team, doctors, nurses, therapists, and social workers, for warm, professional care that instills confidence. One family expressed gratitude for "exceptional medical care" delivered with professionalism throughout their mother's treatment. Residents appear to have regular access to activities; families note live music and recreation programs where residents actively participate. Staff presence and responsiveness have improved noticeably under recent management changes, with families describing the atmosphere as "more lively" and staff as consistently helpful. However, other families have raised concerns about clinical governance, nursing leadership, medical coordination, and delayed specialty referrals. One visitor also reported unclear communication about COVID precautions during a visit.
Vanderman Place holds a 4.6 out of 5 rating across 176 Google reviews, reflecting a significant range in family satisfaction. Prospective residents and families should carefully weigh the positive feedback on care quality and activities against documented concerns about systemic clinical processes before deciding.
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Help Me Choose4.6overall · 176 ratings combined
4.6★ on Google (176)
Heather
Apr 2026
So much better than it used to be! My stepmom is there (and she’s a spitfire!) This new group takes so much better care of her than they used to under the old ownership. There is always something going on for the residents and always staff around to help. So much more lively there now. We appreciate the staff! They are all Angels on earth 🩵
Maribel Castro
Mar 2026
God Bless You! We are writing to you on behalf of our family to express our deepest gratitude for all the exceptional medical care our mother (Aunt) Tomasa Castro, received with warmth and professionalism, which gave us great confidence in your ability to care for my mother (Aunt). Throughout her treatment process, the Social Worker, Doctors, Therapist, Supervising Nurses, and Nursing Assistants, in the Recreation Department demonstrated unwavering commitment to the wellbeing of our family member Tomassa Castro. Their meticulous attention, clear explanations, and above all, the empathy they showed made us feel safe and confident that she would be well cared for at all times. For our family, this is our second time using the facility, as my uncle was previously a resident and also received exceptional care. The sensitivity and empathy show towards our loved ones is remarkable, for which we are deeply grateful. We also want to thank the Dietary Services, Laundry, Cleaning, and Maintenance team for keeping the facilities clean and safe. Their tireless work greatly contributes to ensuring the wellbeing comfort, and hygiene of all patients. Words cannot express our gratitude to each and every one of you. Thank You: Milton Castro, Maribel Castro, Daughter: Wilma Perez, Daisy Perez, Evelyn Perez and Family.
Elizabeth Rivera
Feb 2026
My experience with Vanderman Place raises serious concerns regarding clinical governance, resident safety, respect for and protection of patient dignity and integrity, and compliance with evidence-based standards of care. There appear to be systemic deficiencies in nursing leadership and medical coordination, including delayed or incomplete specialty referrals, inconsistent follow-up on chronic and progressive conditions, and documentation discrepancies that do not consistently reflect the resident’s actual clinical presentation. These inconsistencies raise concerns about care plan accuracy and regulatory compliance. Medication management practices suggest a reactive rather than preventive approach. Changes in condition were not always recognized or addressed promptly, increasing potential risk to resident safety. Hygiene protocols do not appear to be consistently enforced according to facility standards, which may place medically vulnerable residents at additional risk. Environmental concerns include poor building maintenance, a visibly deteriorated kitchen area, and persistent unpleasant odors. Food preparation practices raise additional concerns: meals rely heavily on highly processed products, frequently contain significant added sugars, and lack nutritional quality appropriate for a medically vulnerable geriatric population. The overall dietary approach does not appear aligned with preventive health standards designed to support chronic disease management and cognitive preservation. While rehabilitation services can be effective when initiated, there is no structured maintenance program designed to preserve functional capacity or slow cognitive and physical decline once residents no longer qualify for restorative therapy. I strongly encourage families to carefully review state inspection reports and monitoring findings before making any decisions regarding the care of their loved ones
Kathryn Cyr
Dec 2025
Went to visit a friend walked in signed in nothing said to me about Covid, I walked around corner and was shocked all doors shut everyone mask on masked up and I asked is this Covid nurse said yes I signed out and left.. was disappointed because if sign was in door I would have never went in. I am high risk of getting sick. This facility need to do better . When my Mother was in St. Joseph Living Center they always had signs on all doors
Carolanne Tomecko
Sep 2025
I walked in today and found my brother not to be in his room. I checked in with Physical Therapy and he wasn’t there either. I decided to check the recreation room. As I walked towards the recreation room, I heard music coming from the room. I walked into the room and saw many residents listening to the singer, some of them even tapping their foot or singing along. I looked around, looking for my brother, and found him not too far from where I was standing. I sat with him for a while and enjoyed the music with him. It was very nice to see him out of his room and engaged in an activity that he really seemed to be enjoying. The gentlemen did a wonderful job singing and playing his guitar. Thank you, Vanderman Place for having people like this gentleman and his guitar come in and entertain our loved ones!
6 inspection visits in the last three years, 76 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 4, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 4, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 4, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 4, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 4, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 4, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 4, 2025
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 4, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2025
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2025
Establish staff and initial training requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2025
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 11, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 11, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 21, 2025
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 21, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 21, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 13, 2023
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 13, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 13, 2023
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 13, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2023
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2023
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2023
Report COVID19 data to residents and families.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 13, 2023
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity B of L: potential for minimal harm, patternCorrected Jun 13, 2023
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity B of L: potential for minimal harm, patternCorrected Jun 13, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity B of L: potential for minimal harm, patternCorrected Jun 13, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Oct 30, 2020
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 12, 2020
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2020
Observe each nurse aide's job performance and give regular training.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2020
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2020
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2020
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 12, 2020
Install proper backup exit lighting.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 12, 2020
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2020
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2020
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2020
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2020
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2020
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2020
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2020
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2020
Ensure that testing and maintenance of electrical equipment is performed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2020
Establish policies and procedures including evacuation.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2020
List the names and contact information of those in the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2020
Establish staff and initial training requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2020
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2020
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2020
Construct fire resistant interior walls.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2020
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2020
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2020
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2020
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2020
Have restrictions on the use of flammable curtains.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2020
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2020
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2020
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2020
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Vanderman Place offers Skilled Nursing / Long Term Care.
Vanderman Place is located at 595 Valley Street in Willimantic, Connecticut.
Reviews for Vanderman Place are largely positive, with many families praising attentive staff, engaging activities, and improved care since new ownership took over. However, at least one detailed and serious complaint raises concerns about clinical oversight, medication management, hygiene, and facility upkeep, and another reviewer reported a lapse in infection-control signage during a COVID outbreak.
Vanderman Place had 6 government inspection visits in the last three years, with 76 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Vanderman Place and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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