MyLivingChoice

Douglas Manor

103 North Road

4.6(149 ratings)

Douglas Manor, photo 11 / 5

Quick Facts

Total units
90
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
90
Therapy services
On-site physical and occupational therapy

What Families Think

Families generally describe Douglas Manor as clean, homey, and staffed by caring, responsive employees, with several reviewers praising rehab support and communication during care transitions. A couple of reviewers noted lapses in front-desk greeting and staff accountability, along with a wish for more visible medical staff for bedridden residents.

The Good

  • Friendly, caring, and compassionate staff
  • Facility described as clean and well-lit
  • Responsive communication during care issues
  • On-site PT and OT rehab support
  • Social activities like picnics and morning coffee
  • Quick social worker communication with families

The Bad

  • One report of no greeting at the front desk
  • One review noted staff avoiding accountability in conversations
  • One family wanted more visible medical staff for bedridden residents

AI-generated from reviews and community data.

Douglas Manor is a senior living community in Windham, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 149 reviews.

About Douglas Manor

Douglas Manor is a skilled nursing and long-term care facility in Windham, Connecticut, licensed for 90 residents. It provides post-acute rehabilitation and ongoing care for older adults with complex medical needs.

Families consistently praise the nursing staff for being caring, responsive, and good communicators. Multiple visitors noted that staff follow up quickly when concerns arise and are helpful with daily care needs like meals. The facility itself has been recently updated and visitors describe it as clean and homey, with residents appearing content. One family wrote, "Nursing staff have been kind, helpful, responsive and good communicators." However, reviews do reveal some operational inconsistencies, a few visitors noted gaps in lobby greeting procedures and wished for more visible medical oversight, particularly for bedbound residents.

Douglas Manor holds a 4.6 out of 5 stars across 149 Google reviews, reflecting generally strong family satisfaction with care quality despite occasional gaps in front-desk experience and medical presence on the floor.

Types of Care at Douglas Manor

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Douglas Manor

4.6overall · 149 ratings combined

4.6★ on Google (149)

Randy Barrett

May 2026

via Google

No one greeted me when I entered the lobby. If I hadn’t had to deal with the sign-in process on the kiosk, from a previous healthcare facility; I would have been locked in the building. (which is what happened at the other facility). The dialog of the staff that I overheard while waiting for my client clearly indicated that nobody wanted to accept responsibility for anything. In my experience, this clearly indicates that management does not care about the employees. The facility was clean and well lit but the atmosphere does not make me want to ever be in their care.

mark stjean

Apr 2026

via Google

The staff at dinner were very accommodating when mom wouldn’t eat the supper. Thank you! I would have liked to see a medical professional wondering through. Mom is bed ridden and needs attention with changes and such. No one to answer questions.

Donna Hamilton

Feb 2026

via Google

I stopped by Douglas Manor to visit a friend. It has been updated, it looked homey. The people were super friendly and helpful. The clients seem happy and content. I didn't get a bad smell because that's what I checked for as soon as I go into one of these places. The help is very good with the clients that I could see. So whatever you're doing keep it up you're doing a good job.

Helen Makosky

Dec 2025

via Google

My sister has been at this facility for almost 4 months and I have been very pleased with her care. Nursing stall have been kind, helpful, responsive and good communicators. When there was a problem, I was notified quickly and she was moved into a different room. Communication with the social worker has been great and overall, I’m very pleased with the care she has been given. And she is doing really well. My family and I all live out of state and I am the only one able to visit and we are so grateful for the care she has been provided.

Kathy Cerino

May 2025

via Google

I am extremely pleased with Douglas Manor! Everyone there is caring and compassionate. My 90 year old dad was extremely weak after having the flu and falling down. He was in and out of the hospital for two weeks. My dad is very social and was missing his friends at the assisted living facility where he lives. I went to visit him at Douglas Manor after only being there for 1 day. When I got there he was working with PT and OT riding a stationary bike. He was laughing and smiling again, something I hadn't seen him do for weeks! There was coffee and donuts in the morning and a picnic at noon. He had a good time going to both. I have seen a few rehab facilities and Douglas Manor is the best by far! It's a beautiful facility with wonderful staff! Thank you!

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Government Inspection History

9 inspection visits in the last three years, 68 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 8, 2026Health Complaint2 citations
  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2026

Oct 15, 2025Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2025

Aug 18, 2025Health Complaint3 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 29, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 29, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 29, 2025

Apr 22, 2025Fire Safety StandardHealth ComplaintHealth Standard24 citations
  • Develop, implement, and/or maintain an effective training program for all new and existing staff members.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2025

  • Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 16, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 16, 2025

  • Install properly constructed and protected linen or trash chutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 16, 2025

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2025

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2025

  • Honor the resident's right to manage his or her financial affairs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2025

  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2025

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2025

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 28, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 28, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2025

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2025

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2025

  • Assure the security of all personal funds of residents deposited with the facility.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 28, 2025

  • Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

    Severity B of L: potential for minimal harm, patternCorrected Jun 28, 2025

Apr 7, 2025Health Complaint2 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 19, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 19, 2025

Dec 6, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 23, 2024

Jul 30, 2024Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 10, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 10, 2024

Mar 13, 2023Fire Safety StandardHealth Standard25 citations
  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 21, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2023

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2023

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2023

  • Provide special eating equipment and utensils for residents who need them and appropriate assistance.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2023

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2023

  • Install properly constructed and protected linen or trash chutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Ensure staff are vaccinated for COVID-19

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Apr 24, 2023

Feb 5, 2020Fire Safety StandardHealth Standard7 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2020

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2020

  • Install a two-hour-resistant firewall separation.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2020

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2020

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2020

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2020

  • Observe each nurse aide's job performance and give regular training.

    Severity B of L: potential for minimal harm, patternCorrected Mar 18, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Douglas Manor offer?

Douglas Manor offers Skilled Nursing / Long Term Care.

Where is Douglas Manor located?

Douglas Manor is located at 103 North Road in Windham, Connecticut.

What do families say about Douglas Manor?

Families generally describe Douglas Manor as clean, homey, and staffed by caring, responsive employees, with several reviewers praising rehab support and communication during care transitions. A couple of reviewers noted lapses in front-desk greeting and staff accountability, along with a wish for more visible medical staff for bedridden residents.

How did Douglas Manor do on recent health and safety inspections?

Douglas Manor had 9 government inspection visits in the last three years, with 68 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Douglas Manor?

Submit the Request Information form on this page to connect with Douglas Manor and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Douglas Manor? Claim this listing to update photos, pricing, and details. It's free.

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