MyLivingChoice

Norwichtown Rehabilitation & Healthcare

93 West Town Street

3(22 ratings)

Norwichtown Rehabilitation & Healthcare, photo 11 / 4

Quick Facts

Total units
120
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120
Facility size
Licensed for up to 120 residents

What Families Think

Reviews for Norwichtown Rehabilitation & Healthcare are sharply divided: some families praise attentive, caring staff, while others describe serious lapses in medical attention and basic care. With a 3 out of 5 rating from a small pool of reviews, prospective families should ask pointed questions about staffing responsiveness and clinical oversight before choosing this facility.

The Good

  • Staff described as attentive and accommodating by some
  • Reviewers praise dedication despite difficult working conditions
  • Positive experiences reported for compromised or terminal residents

The Bad

  • Multiple reports of slow or ignored call lights
  • One report of delayed response to serious medical symptoms
  • One report of unclean, smelly facility with inedible food
  • Several reviewers describe staff as inattentive or negligent

AI-generated from reviews and community data.

Norwichtown Rehabilitation & Healthcare is a senior living community in Norwich, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.0 out of 5 across 22 reviews.

About Norwichtown Rehabilitation & Healthcare

Norwichtown Rehabilitation & Healthcare is a skilled nursing / long term care community in Norwich, Connecticut. The community is licensed for up to 120 residents.

Families rate Norwichtown Rehabilitation & Healthcare 3 out of 5 based on 22 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Norwichtown Rehabilitation & Healthcare

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Norwichtown Rehabilitation & Healthcare

3overall · 22 ratings combined

3★ on Google (22)

JP B

Jul 2026

via Google

Pathetic place I was there in 2021 after major surgery. They ignored and I'm talking about registered nurses my concern about calf pain and difficulty breathing eventually a PT girl came in after 4 days I told her she told them I needed a doctor immediately. Turned out I had a major blood clot life threatening to say the least I had to be transported immediately to Backus hospital and then to Hartford hospital their medical neglect nearly killed me and it cost me an extra four weeks in hospital. I did post a negative review four years ago but I don't see it so I'm reposting it as a warning to people avoid this place if at all possible

Kapitänleutnant Thomsen

Apr 2025

via Google

My good friend's mother was a resident here and my aunt was as well. Neither of us had any complaints. The staff was not only attentive but beyond accommodating. Polite, caring and hard working. I now have a friend whose mother is coming here based on my recommendations. Five stars!

Marvin Jones

Dec 2024

via Google

Nursing homes get a bad rap I have to say my overall experience was very good. My dear friend was Terribly compromised. The staff was always forthcoming when I visited. Nursing homes are very difficult to work in. I can't justify anything but a very good experience. The Staff works hard and remain Dedicated to their Patience.

Bonnie Deschenes

Dec 2024

via Google

All of the staff here are lazy, incompetent, unprofessional, and negligent to their patients. The place is smelly, filthy, and the food is not edible. I discharged my mother 1.5 weeks earlier than planned because this facility was horrific. The staff was annoyed when we interrupted their personal conversations to ask for a progress report on our mother. This place should be shut down permanently. We were so disappointed and disgusted.

Michelle Thibeault

Feb 2023

via Google

If I could leave 0 stars, I would because 1 star is too generous. All the staff here are lazy, incompetent, and negligent to their patients. Patients' call lights are on for hours before they decide to get up and help them. When my grandfather was there, he was wheelchair bound, and they had him get up and walk without a knee! My grandmother was sitting uncomfortably in her room for 2 hours, because the staff thought it was more important give out hot meals to the entire wing. My father had to track down the APRN for half an hour, while my grandmother was suffering from what we now know was pneumonia and not congestive heart failure like the APRN said. 100% would NOT recommend this facility and it needs to be shut down. Literally go anywhere else for rehabilitation, and not this dungeon of death.

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Government Inspection History

7 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Oct 15, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 16, 2025

Jul 30, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 13, 2025

Jun 9, 2025Health Complaint3 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 13, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 13, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 13, 2025

May 17, 2024Health Complaint1 citation
  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 3, 2024

Mar 22, 2023Fire Safety StandardHealth Standard13 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 14, 2023

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2023

  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2023

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2023

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2023

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 14, 2023

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity B of L: potential for minimal harm, patternCorrected Jun 14, 2023

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity B of L: potential for minimal harm, patternCorrected Jun 14, 2023

  • Post nurse staffing information every day.

    Severity B of L: potential for minimal harm, patternCorrected Jun 14, 2023

Feb 21, 2020Fire Safety StandardHealth Standard8 citations
  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 5, 2021

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 5, 2021

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 5, 2021

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2020

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2020

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2020

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2020

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2020

Jan 14, 2019Fire Safety StandardHealth Standard2 citations
  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2019

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Norwichtown Rehabilitation & Healthcare offer?

Norwichtown Rehabilitation & Healthcare offers Skilled Nursing / Long Term Care.

Where is Norwichtown Rehabilitation & Healthcare located?

Norwichtown Rehabilitation & Healthcare is located at 93 West Town Street in Norwich, Connecticut.

What do families say about Norwichtown Rehabilitation & Healthcare?

Reviews for Norwichtown Rehabilitation & Healthcare are sharply divided: some families praise attentive, caring staff, while others describe serious lapses in medical attention and basic care. With a 3 out of 5 rating from a small pool of reviews, prospective families should ask pointed questions about staffing responsiveness and clinical oversight before choosing this facility.

How did Norwichtown Rehabilitation & Healthcare do on recent health and safety inspections?

Norwichtown Rehabilitation & Healthcare had 7 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Norwichtown Rehabilitation & Healthcare?

Submit the Request Information form on this page to connect with Norwichtown Rehabilitation & Healthcare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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