paula knighton
Mar 2026
All the staff is remarkably cheerful and caring. We are so very grateful for their care of our father
1 / 2Quick Facts
- Total units
- 101
- Medicare rating
- 3 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 101
- Inspections
- View history (28 citations)
- Ownership
- Nonprofit, faith-based organization
- Payment options
- Accepts VA benefits for qualified veterans
- Respite care
- Offers flexible short-term respite stays
CMS Care Compare
What Families Think
Reviews of Valley Manor Care Center are mixed, with several families praising the compassionate, attentive care their loved ones received, while at least one recent account describes serious neglect. The facility is a nonprofit, faith-based skilled nursing center offering long-term care, rehab, memory care, and respite services in Montrose, Colorado.
The Good
- Staff described as cheerful, kind, and caring
- Quick response and communication during medical incidents
- Consistent care teams for long-term residents
- Secure, dedicated memory care unit on-site
- Accepts Medicare, Medicaid, and VA benefits
The Bad
- One report of serious neglect, soiled diaper and lost clothing
- One reviewer described rude, dismissive staff behavior
- One reviewer noted food quality needs improvement
AI-generated from reviews and community data.
Valley Manor Care Center is a senior living community in Montrose, Colorado offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.5 out of 5 across 21 reviews.
About Valley Manor Care Center
Valley Manor Care Center is a skilled nursing facility offering rehabilitation, memory care, long-term care, and respite care in Montrose, Colorado. As a nonprofit, faith-based organization, the community serves those recovering from surgery or illness, individuals requiring 24/7 support for chronic conditions, and people living with Alzheimer's disease or dementia.
The center provides short-term rehabilitation following hospitalization, surgery, or illness, with individualized care plans developed alongside residents and physicians. Skilled nursing care includes IV therapy and infusion services, with specialized teams of licensed nurses, nursing assistants, rehabilitation therapists, social workers, and dietitians collaborating to support residents' health needs and personal preferences.
Memory care at Valley Manor is dedicated to residents with Alzheimer's and dementia in a secure, tranquil setting with trained dementia care staff. The memory care unit features bright, open spaces designed to reduce anxiety, a family-style kitchen and dining area, and structured daily routines that support cognitive function and emotional wellbeing. Residents participate in meaningful activities tailored to their interests and life experiences to encourage independence and engagement.
The community offers comprehensive therapy services including physical therapy for strength and mobility restoration with fall prevention training, occupational therapy for daily living activities and adaptive equipment training, and speech therapy to improve communication. Long-term care residents receive consistent care teams to build relationships and ensure continuity of care.
Respite care provides flexible, short-term stays for those recovering from illness or when family caregivers need time away. Valley Manor accepts Medicare and Medicaid, private insurance, long-term care insurance, direct payment, and VA benefits for qualified veterans. The facility is conveniently located in Montrose, providing accessible care for families throughout Western Colorado.
Types of Care at Valley Manor Care Center
Memory CareSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Religious Services
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Valley Manor Care Center
3.5overall · 21 ratings combined
3.5★ on Google (21)
Penny Jansen
Feb 2026
I have nothing but praise and thanks for the compassionate care my mom received at Valley. The staff were kind, caring, and attentive. God bless!
Geri Coppernoll
Jul 2025
I am forever grateful to the staff at Valley Manor Montrose for the love, care, and support they gave my beloved aunt during the years of her residency. She certainly felt safe and well cared for and laughter and joy was part of her life at Valley Manor. In addition the staff always helped my aunt to be dressed nicely, well groomed, and ready to go on outings when we visited. Our family feels Valley Manor was a wonderful home for our aunt during her final years. Thank you Valley Manor. Your kindness will be remembered.
Christine Phillips
May 2024
In seeing the negative reviews, I felt I had to write about the care my stepdad received while he was a resident at Valley Manor. Everyone at VM was very caring and kind, even though he was a bit of a difficult resident. They were in his room constantly checking in on him and responded very quickly when he had incidents, from incontinence to falling (due to him not signaling the staff to get him up as he should have been doing). They also alerted both my mother and I very quickly when anything happened or if they observed something abnormal or changing with his condition. They worked with our family as care levels needed to be increased, made every effort to contact us and keep us updated, and also asked for our input when he was being non-compliant in many situations. We (and He) never felt that he was not cared for and we never saw any negligence at any time although they were very busy. Many of the staff went the extra mile for him and we really appreciate all the care he received until he passed away. The only reason for a 4 star is that the food is not too good, could use some improvement.
Derek Vaughn
Sep 2019
My father has been residing there for a couple of weeks now. We have had multiple negative interactions with staff regarding my fathers care. Today is absolutely over the top though. My father had to spend several hours in a soiled diaper today (as many as 4 hours by his accounts and is not the first time this has happened). That problem in and of itself is just horribly unacceptable but on top of that the staff has "lost all of his clothes" so tonight, after being cleaned up he was put to bed in just a diaper, another horribly grotesk treatment of and elderly physically impaired human being. I wish I could say these two things were the end of it but it wasn't. My dads normal bedtime is 8pm, but at 8 he had no bedding, so here he is in only a diaper trying to go to bed and has no bedding. 2 hours later after several interactions he finally receives his bedding while the cna is cussing at us saying "what am i an beeping housekeeper now". 2 hours of us asking for bedding... there's just no words to explain how irresponsible and neglectful this is. When asked who we need to speak to in order to ensure this doesn't happen again, the staff member chuckled and gave us a piece of paper to fill out. This staff members reaction tells us that no one will be held accountable in this situation. Its absolutely disgusting that a place would enable there employees to believe this sort of neglect will be overlooked and go unpunished. This is incredibly neglectful treatment. I know if i was treating my father in this manor in my own home there would legal ramifications and imagine it goes the same for a place of business that by all intents and purpose, promises and guarantees a safe place for its residents. I can't imagine how many other residents get treated this way or even worse.
Government Inspection History
4 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 9, 2026Fire Safety StandardHealth Standard10 citations
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 8, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2026
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2026
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026
Dec 10, 2025Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 11, 2025
May 23, 2024Fire Safety StandardHealth Standard10 citations
Provide enough food/fluids to maintain a resident's health.
Severity G of L: actual harm, isolatedCorrected Jun 20, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2024
Give the resident's representative the ability to exercise the resident's rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Nov 17, 2022Fire Safety StandardHealth Standard7 citations
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity G of L: actual harm, isolatedCorrected Jan 3, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedCorrected Jan 3, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedCorrected Jan 3, 2023
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Valley Manor Care Center offer?
Valley Manor Care Center offers Memory Care and Skilled Nursing / Long Term Care.
Where is Valley Manor Care Center located?
Valley Manor Care Center is located at 1401 S Cascade Ave in Montrose, Colorado.
What do families say about Valley Manor Care Center?
Reviews of Valley Manor Care Center are mixed, with several families praising the compassionate, attentive care their loved ones received, while at least one recent account describes serious neglect. The facility is a nonprofit, faith-based skilled nursing center offering long-term care, rehab, memory care, and respite services in Montrose, Colorado.
How did Valley Manor Care Center do on recent health and safety inspections?
Valley Manor Care Center had 4 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Valley Manor Care Center?
Submit the Request Information form on this page to connect with Valley Manor Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Valley Manor Care Center? Claim this listing to update photos, pricing, and details. It's free.
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