Reviews of this in-home care agency are sharply divided: several families praise specific caregivers for dependable, compassionate help with seniors and post-surgical recovery, while other reviewers report serious problems with scheduling reliability, staff turnover, and a recent policy shift affecting Medicaid clients. Google ratings average 3.8 from a small number of reviews (21), reflecting this split experience.
AI-generated from reviews and community data.
FirstLight Home Care of the Western Slope is an in-home care provider serving Montrose, Colorado, along with Grand Junction, Fruita, and Delta. The company offers private home care services for seniors and other adults who need support while remaining in their own homes, including senior care, post-surgical care, and assistance for new mothers.
The service model focuses on matching trained caregivers with clients to provide personalized support tailored to individual needs, routines, and preferences. Care is available on flexible schedules, including 24-hour care when needed. The company emphasizes dignity, respect, and compassionate interaction as core elements of its approach to in-home support.
FirstLight is recognized as a BBB Accredited Business and operates under a stated mission to provide compassionate home care so that adults can age with comfort, dignity, and independence in their own homes. The company supports community organizations that align with its culture of care.
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Help Me Choose3.8overall · 21 ratings combined
3.8★ on Google (21)
Victor Lozano
Jan 2026
My wife recently had a surgery that required 24-hour care. We contacted FirstLight for help. They were very responsive and helpful. Unfortunately, we could only use them for a short period because of Therapy schedules being very complicated. We had to stop the service through no fault of their own. I would go back to them again when needed. They were very understanding and Lori and Robbin were very helpful.
Lindsay Holmes
Jan 2026
When Dad became disabled and unable to do some ordinary everyday tasks for himself, First Light Home Care's aides came alongside and filled in beautifully for us on days we couldn't be with him at home. They were honest, always available and on time. Down the road when Dad checked into an independent living facility, First Light was able to be there helping out again. God bless your company and the kind staff who served us so well!
MG
Jan 2026
By far the WORST and most unreliable caregiving company on the Western Slope!! Use ANYONE else but them. They CONSTANTLY cancel, they show up late all of the time, they leave early, and they can't keep employees. In the 4 months that they were here, we've had 8 different workers. There is only one that has been here the entire time and she's extremely unreliable. These guys have earned a "F". If you don't care about your loved one and want to cause them tons of strife, the hire these guys. And in case you're wondering, I did speak with the manager and the branch manager and the owner... who refused to listen to me and hung up on me after admitting that we had 7 cancellations in a week.
J M
Dec 2025
I'm very happy with the care provided to me by First Light Home Care. I especially would like to mention Daysha who does a superior job. She goes above and beyond what is called for. Her work is always above reproach. She delivers care with a smile and genuine care. Thank you Daysha! I'm grateful to you!
Jan France
Jul 2025
I am very upset. I was quite pleased with my care and services of FirstLight Home Care, until the Big Beautiful Bill was passed and the fees for Medicaid were cut in that Bill. NOW FirstLight is dropping ALL Medicaid clients, because they won't be making as much $$$'s per hour. I was given a 30 day notice, I too will be dropped. I am disabled, unable to do many chores myself - is this going to result in me and others having to go live in a facility? Time will tell. How will this save government $$$$'s???? I have been with FirstLight for some time, the care and dependability was great, until now. Christy my caregiver was always on time, and did a good job of assisting me, dong what I am unable to do. Christy is a good representative of what 'caregiving' is about --- what is best for the client. I can understand FirstLight now not taking on new Medicaid clients, but to drop the clients they have over less $$$'s does not show 'the best interest' of their clients. I am very disappointed to learn - it IS all about the $$$$, not the client for FirstLight.
FirstLight Home Care of the Western Slope offers Independent Living and Skilled Nursing / Long Term Care.
FirstLight Home Care of the Western Slope is located at 126 S Park Ave in Montrose, Colorado.
Reviews of this in-home care agency are sharply divided: several families praise specific caregivers for dependable, compassionate help with seniors and post-surgical recovery, while other reviewers report serious problems with scheduling reliability, staff turnover, and a recent policy shift affecting Medicaid clients. Google ratings average 3.8 from a small number of reviews (21), reflecting this split experience.
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