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University of TN Medical Center Home Health Services

900 E Hill Ave #310

5(126 ratings)· Knoxville average: 4.2

University of TN Medical Center Home Health Services, photo 11 / 5

Quick Facts

Medicare quality
3.0 of 5 stars

Home Health Compare

Medicare certified
Since 1983
Care continuity
Staff stay involved during hospital or rehab stays
In-home safety service
Nurses assess homes for fall hazards
Communication style
Therapists send photo and video session updates

What Families Think

Reviewers describe University of TN Medical Center Home Health Services as providing attentive, well-communicated physical therapy and nursing care to residents living in partner communities like The Pointe. Families highlight the compassion and professionalism of specific therapists and nurses, along with proactive safety guidance and continuity of care during hospital transitions. All reviews are five-star and speak almost exclusively to the quality of individual staff members.

The Good

  • Reviewers praise compassionate, attentive physical therapists
  • Staff send photo/video updates after each session
  • Nurses give clear safety and fall-prevention guidance
  • Continuity of care maintained during hospital stays
  • Staff described as professional and reassuring

AI-generated from reviews and community data.

University of TN Medical Center Home Health Services is a home health agency serving Knoxville, Tennessee offering Home Health. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 5.0 out of 5 across 126 reviews.

About University of TN Medical Center Home Health Services

University of TN Medical Center Home Health Services is a home health and hospice community in Knoxville, Tennessee.

Families rate University of TN Medical Center Home Health Services 5 out of 5 based on 126 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at University of TN Medical Center Home Health Services

Home Health

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of University of TN Medical Center Home Health Services

5overall · 126 ratings combined

5★ on Google (126)

john casey

Jul 2026

via Google

Home health care is great. The people are very professional and helpful. Bonnie is great see went through the house and explained what the hazards are and how to avoid falling. She made sure to show me how to get in and out of the shower safely. And Jennifer came by take blood samples she did it very nicely no pain and explained what the samples were for. Very professional and nice to talk to. And now the best for last Kelley my nurse therapist outstanding individual told me about my medications and what they were for in terms I understood. Very professional in every way and if I went outside she put the safety belt on me. She would always go above and beyond for me. And I am sure for all her patients. I know I didn’t name everyone but they were always nice and I thank you all so very much and may God bless you all. Thank you all so very much . John1681

David Knighton

Mar 2026

via Google

My parents live at The Pointe of Lifesprings in Knoxville, Tennessee. Both of them receive Physical therapy from very talented and compassionate professionals! Ryan McNulty and Erin Liedle are amazing with my parents and all the other residents at The Pointe. They both strive to make sure my parents are receiving the best therapy and exercises they can for their health and mobility.

Vicky Reising

Mar 2026

via Google

If I could give 100 stars I would. The Pointe is a genuinely special place. They helped my sister and I through the most difficult time in our lives, putting our sister in memory care. The staff are the sweetest most compassionate/caring people. They genuinely got to know my sister. They wanted to know her likes, her nicknames, her past just to know her as a person. Always laughing, smiling, helpful in anyway they could be. I live in Michigan so it was hard for me but they always encouraged me to call. When I would visit they always remembered me and made me feel at peace where my sister was. I can’t thank them enough for what they gave to my sister. There will always be a special place in my heart.

Jennifer Evans

Jan 2026

via Google

Ryan Mcnulty and Erin Liedle both have treated my parents while they are living at The Pointe. They are always very caring and professional. They give helpful frequent feedback about how treatment is going. I especially appreciate the pictures of them during treatment.

Brian Cook

Jan 2026

via Google

Erin and Ryan provide exceptional on-site home health physical therapy for our father at The Pointe, his assisted living facility. As a Physical Therapist and Physical Therapist Assistant working directly within the community, their professionalism, compassion, and steady presence make a meaningful difference in his progress and overall quality of life. Ryan sends regular text updates with pictures and videos from each therapy session, which are incredibly reassuring. These updates help our family piece everything together clearly, so nothing ever feels like a mystery the next day when we ask our father about his physical therapy session. Erin and Ryan don’t just clock out and go home. They continue to support our family when our father has been hospitalized or is receiving care at a physical therapy rehabilitation center, helping maintain continuity, communication, and peace of mind during transitions. Beyond therapy, Erin and Ryan actively participate in Family Nights at The Pointe, creating a genuine sense of community. Erin brings rescue animals to these events, bringing joy, comfort, and meaningful connection to residents and families alike. Ryan adds levity and fun — whether he’s dressed as Elvis or channeling a Hangover character — making these moments memorable and uplifting. The partnership and collaboration between The Pointe’s leadership, nurses, caregivers, dining room staff, and Erin and Ryan truly tie the whole experience together in a supportive, loving, and respectful environment. We highly recommend Erin and Ryan to any family looking for on-site home health physical therapy that is professional, compassionate, and delivered with heart.

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Medicare Quality of Care

University of TN Medical Center Home Health Services is a Medicare-certified home health agency (certified since 1983). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

5.0 / 5 patient survey rating

  • Would definitely recommend the agency87%US 79%
  • Rated their overall care 9 or 10 out of 1091%US 85%
  • Care was given in a professional way92%US 89%
  • The team communicated well90%US 86%
  • The team discussed medicines, pain and home safety88%US 82%

753 completed patient surveys, 26% response rate.

Hospital outcomes

  • Discharged to the community87%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)12%US 11%Same as

How patients did

  • Care started within 2 days of referral81%US 94%
  • Patients got better at walking or moving around87%US 83%
  • Patients got better at getting in and out of bed90%US 83%
  • Patients got better at bathing91%US 86%
  • Patients' breathing improved91%US 85%
  • Patients got better at taking medications correctly91%US 81%
  • Patients who had a fall with major injury (lower is better)2%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations71%US 61%

Service area

University of TN Medical Center Home Health Services reports serving 76 ZIP codes, including Knoxville, Maryville, Lenoir City, Pigeon Forge, Sevierville, Alcoa, Andersonville, Briceville, Caryville, Clinton and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 447230. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does University of TN Medical Center Home Health Services offer?

University of TN Medical Center Home Health Services offers Home Health.

Where is University of TN Medical Center Home Health Services located?

University of TN Medical Center Home Health Services is located at 900 E Hill Ave #310 in Knoxville, Tennessee.

What do families say about University of TN Medical Center Home Health Services?

Reviewers describe University of TN Medical Center Home Health Services as providing attentive, well-communicated physical therapy and nursing care to residents living in partner communities like The Pointe. Families highlight the compassion and professionalism of specific therapists and nurses, along with proactive safety guidance and continuity of care during hospital transitions. All reviews are five-star and speak almost exclusively to the quality of individual staff members.

Does Medicare cover care from University of TN Medical Center Home Health Services?

Yes. University of TN Medical Center Home Health Services is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.

Do I need a referral to use University of TN Medical Center Home Health Services?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit University of TN Medical Center Home Health Services?

Submit the Request Information form on this page to connect with University of TN Medical Center Home Health Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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