Lisamarie Shaffer
Apr 2026
Excellent experience!! Beautiful place !!
1 / 5Quick Facts
- Total units
- 60
- Medicare rating
- 1 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 60
- Inspections
- View history (61 citations)
- Campus Layout
- Part of a campus with assisted living and memory care buildings
- Resident Population
- Facility licensed for up to 60 residents
CMS Care Compare
What Families Think
Richmond Heights Place Senior Living is a skilled nursing and long-term care community in Richmond Heights, Ohio, with a 2.6 out of 5 rating from 34 Google reviews. Reviews are sharply split: one detailed account praises the cleanliness, social services, and nursing leadership, while several other reviewers describe serious neglect, poor communication, and unaddressed medical decline. Families considering this community should weigh these conflicting accounts carefully and ask pointed questions about staffing and monitoring practices.
The Good
- One reviewer described the facility as clean with no odors
- Social services staff praised as thorough and responsive
- Director of Nursing described as approachable and familiar with patients
- Administrator described as visible and hands-on with residents
- Located on a multi-building senior care campus
The Bad
- Multiple reports of neglect, including missed meals and dehydration
- One report of unauthorized sedatives given despite family objections
- Several reviewers cite poor communication about resident health changes
- One reviewer described broken elevator access left unaddressed for wheelchair users
- One reviewer said promised housekeeping and outings were not provided
AI-generated from reviews and community data.
Richmond Heights Place Senior Living is a senior living community in Richmond Heights, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.6 out of 5 across 34 reviews.
About Richmond Heights Place Senior Living
Richmond Heights Place Senior Living is a skilled nursing / long term care community in Richmond Heights, Ohio. The community is licensed for up to 60 residents.
Families rate Richmond Heights Place Senior Living 2.6 out of 5 based on 34 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Richmond Heights Place Senior Living
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Richmond Heights Place Senior Living
2.6overall · 34 ratings combined
2.6★ on Google (34)
Jay
Feb 2026
DO NOT SEND YOUR LOVED ONE THERE !!! I wouldn't send my pet to this facility. From the time my Mother got there it has been one incident after another. THE DON KRISTY SUCK POOR CUSTOMER SERVICE NO COMMUNICATION SKILLS, allow staff to mistreat patients UNACCEPTABLE!!!!! But they will make sure they get paid for the stay but not make sure that the patients are being taken care of. The food they serve is HORRIBLE again wouldn't feed it to my dog! The patients have to do for themselves hours before anyone come and check on them. Imagine if your loved one fell, or Blood Sugar dropped and bottomed out, or in Cardiac Arrest or what about the patients who are none verbal and can't speak for themselves just sad. THIS NEEDS TO BE STOPPED THE NEGLIGENCE is starting to be the normal and it's sad you can't trust the ones that's supposed to care for you to make sure your relatives are being taken care of. Just collecting free checks. GET IT TOGETHER!
A L
Feb 2026
This facility is a hidden gem of the eastern suburbs of Cleveland! It’s is a campus consisting of assisted living buildings, a locked memory care building, and a skilled nursing building (for short-term and long-term care patients.) My mom was in the hospital after a fall at home, and someone had recommended the skilled nursing unit for her, but I didn’t know much about it. I came for a tour and I was so impressed! (Ask for Jamie- She is great!) It’s clean, there are no gross “smells” and the patients are visibly well taken care of. While my mom was a patient there, I was in touch with their social services department so often, and Emma is the BEST and most thorough and patient social worker I’ve ever had the pleasure of working with! As for the nursing department, they have a Director of Nursing, Christy, who is so approachable and very familiar with each patient- it was very refreshing and reassuring. Her team respects her and they do their best with their patients. The administrator, Greg, was so visible and so accommodating. He is NOT one of those administrators who just sits behind a desk. Greg definitely has his finger on the pulse of the building (again, very refreshing to see!) My mom was sometimes difficult to deal with, but the staff was so caring- they love what they do here, and it shows. Granted, no facility is perfect- but I would recommend Richmond Heights Senior Living to ANYONE & EVERYONE! Any issue we had was immediately addressed and resolved. If you’re on the fence, you should come and check it out. You will be dazzled!
Phee M.
Feb 2026
This place is horrible I have heard and seen the aide talk to people like they were trash reporting does nothing as well they do nothing about it in the AL buildings they leave the residents to wait on food they then serve cold meds are not given out on time I would never place a loved one here
Jackie Baines
Jan 2025
If there was a way to give this place 0 stars I absolutely would. These people pump the residents full of melatonin and sleeping agents so that the workers don’t have to be bothered. They don’t care about changing the diapers, bathing or general care. We thought that after installing the cameras that her care would improve however it only got worse. My mom has had several hospital visits since being there for dehydration, UTI’s, complications from the sleeping aids just to name a few. We spoke with the administrator as well as the DON Marquette who informed us that they would stop giving our mom the sleeping aids because they were never a part of her profile and she doesn’t want them. Nonetheless they were still giving them to her. This place needs to be shut down for elderly abuse among other things. The staff goes on break and goes to Dave’s supermarket and buys alcohol to get drunk at work and leave the patients unattended. They should never be in charge of the care of elderly people because they actually don’t care 😡
Government Inspection History
10 inspection visits in the last three years, 61 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jul 14, 2025Health Complaint2 citations
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 27, 2025
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 27, 2025
May 28, 2025Fire Safety StandardHealth ComplaintHealth Standard17 citations
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2025
List the names and contact information of those in the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2025
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2025
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2025
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2025
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2025
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2025
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 19, 2025
Have restrictions on the use of highly flammable decorations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 19, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 19, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2025
Oct 3, 2024Health Complaint3 citations
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 17, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 17, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 17, 2024
Jun 11, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 11, 2024
Apr 23, 2024Health Complaint2 citations
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 6, 2024
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 6, 2024
Jan 22, 2024Health Complaint1 citation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 2, 2024
Nov 21, 2023Infection ControlNo citations
Jul 20, 2023Health Complaint2 citations
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2023
May 18, 2023Fire Safety StandardHealth Standard19 citations
Meet requirements for the use of electrical equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2023
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2023
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2023
Have proper medical gas storage and administration areas.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2023
Implement a program that monitors antibiotic use.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2023
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2023
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2023
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2023
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2023
Jan 23, 2020Fire Safety StandardHealth Standard14 citations
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2020
Establish an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2020
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2020
Have properly installed electrical wiring and gas equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2020
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2020
Meet requirements for the installation and maintenance of electrical systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2020
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2020
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2020
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2020
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2020
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2020
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2020
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2020
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Richmond Heights Place Senior Living offer?
Richmond Heights Place Senior Living offers Skilled Nursing / Long Term Care.
Where is Richmond Heights Place Senior Living located?
Richmond Heights Place Senior Living is located at 562 Richmond Road in Richmond Heights, Ohio.
What do families say about Richmond Heights Place Senior Living?
Richmond Heights Place Senior Living is a skilled nursing and long-term care community in Richmond Heights, Ohio, with a 2.6 out of 5 rating from 34 Google reviews. Reviews are sharply split: one detailed account praises the cleanliness, social services, and nursing leadership, while several other reviewers describe serious neglect, poor communication, and unaddressed medical decline. Families considering this community should weigh these conflicting accounts carefully and ask pointed questions about staffing and monitoring practices.
How did Richmond Heights Place Senior Living do on recent health and safety inspections?
Richmond Heights Place Senior Living had 10 government inspection visits in the last three years, with 61 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Richmond Heights Place Senior Living?
Submit the Request Information form on this page to connect with Richmond Heights Place Senior Living and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Richmond Heights Place Senior Living? Claim this listing to update photos, pricing, and details. It's free.
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