MyLivingChoice

Altercare Mayfield Village

290 North Commons Blvd

3.4(71 ratings)

Own this community? Update your listing

Altercare Mayfield Village, photo 11 / 2

Quick Facts

Total units
52
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
52
Rehab focus
Physical therapy praised for hip and mobility recovery
Care setting
Combines short-term rehab and long-term nursing care

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Altercare Mayfield Village are sharply divided, with families praising the friendliness of staff and the strength of the physical therapy team, while others describe serious lapses in cleanliness, staffing, and patient safety. The mix of five-star and one-star experiences suggests care quality may vary significantly depending on staffing levels at any given time.

What reviewers praise

  • Staff described as friendly and attentive
  • Strong physical therapy and rehab outcomes
  • Good communication from the care team
  • Positive dining experience noted by one reviewer

What reviewers flag

  • One report of urine odor and unsanitary room conditions
  • One report of understaffing and slow call-button response
  • One report of a patient left unattended without proper clothing
  • One report of poor communication about a medical appointment

AI-generated from reviews and community data.

Altercare Mayfield Village is a senior living community in Mayfield Village, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 71 reviews.

About Altercare Mayfield Village

Altercare of Mayfield Village is a long-term care and short-term rehabilitation community located in Mayfield Village, Ohio. The community is situated on N. Commons Boulevard and has served Cuyahoga County for years, combining home-like amenities with a supportive and safe environment.

The team at Altercare Mayfield Village is dedicated to creating a welcoming environment where residents feel at home and families feel confident in their loved one's care. The community provides personalized care with focused attention from highly skilled staff who are committed to residents' health and well-being.

Types of Care at Altercare Mayfield Village

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free for families.

Help Me Choose

Reviews of Altercare Mayfield Village

3.4overall · 71 ratings combined

3.4★ on Google (71)

Susan K

Jun 2026

via Google ↗

Room was dirty on arrival. 24 urine smell. Residents eat breakfast sitting in their own urine. Most aides are unfriendly and do not want to be there. Unprofessional staff. Unsanitary conditions. Flies and gnats landing on residents and food. Understaffed. Unresponsive and sometimes no response when you press your button for help. Would not send my worst enemy there. I couldn’t get my mom out of there fast enough.

Mylone Groce

May 2026

via Google ↗

Today I discharged my mom from this facility, for negligence, they dropped my mom off to an appointment they never had permission to take her, never ask nor told me about it they left her there by herself, with her medical history that never should have happened, on top of that, today was cold and raining, my mom had No Coat, No Shoes or Hat on , just a thin shirt and pants I took up there for a therapy with a thin folded sheet on her shoulders, the hospital knew my mom is never with out me and she's always dressed well, so UH called to inform me that she was at the clinic by herself etc. I no longer felt that my mom was safe to be there and I no longer trust the staff to care for her nor make any decisions on her behalf. The facility staff do not care about their patients, they are just a number and money signs and they love to milk the insurance company even when they could discharge the patients sooner they wait until the insurance companies to say they no longer paying for therapy or treatment. Never leave your loved ones unattended or without visiting on a regular basis, be observant, only a few really cared, the other 97% No! May 13, 2026, To this facility, What is done in the dark will always be brought to the light. Consider yourselves caught and exposed. You will not get away with this. To be individuals who have been trained and certified and getting paid, but yet, you all keep making, senseless, mindless, careless, harmful and reckless decisions with the lives of the patients under your care. It's totally unacceptable, unfair and illegal. And when other staff members are witnessing and hearing and seeing patients being mistreated in any way. But You choose to ignore it and You choose to not speak up nor report to the proper authorities, it means that You agree with what is going on which makes You just as guilty as the person who did it. When the Owners and Head Nurses and Administration Staff and Attending Physician have knowledge of such mistreatment and they are the ones who make the final decisions and approvals to do nothing but allow such unthinkable things to happen, All of You are 100% guilty and at fault .

Robert Henline

Apr 2026

via Google ↗

What a fantastic facility. The staff are very nice. Clinical services are very strong and made me feel confident that I chose the right facility ! Administrator and admin staff are always available to help. The dining services food is really good ! The best I have ever seen or tasted in short term rehab.

Judi Bailey

Feb 2026

via Google ↗

My wife was there for approximately 2 weeks to rehab a broken hip. Staff was great. Great communication from the care team. We would 100% return if needed.

Brian Laurich

Sep 2021

via Google ↗

Fantastic experience. Every employee was super friendly, always smiling, and great with my Mom. From the front desk, to the nurses, to the aids, to the cleaning staff - just a great group of people. Very attentive at all times to the needs of my mom. I realize all companies are challenged being short staffed, however that was not very noticeable at Altercare. My mom had great care and the physical therapy department - very knowledgeable and did an amazing job getting my mom back on her feet and functional. They took their time with her, addressed her needs and were fantastic. I hope the situation never arises where I need to find a rehab center for my mom, but if I do Altercare will be the first call I make.

Request information

Ask about availability, pricing, or a tour.

Have you already been in touch with Altercare Mayfield Village?

By submitting, you're okay with us and Altercare Mayfield Village reaching out by phone, email or text. Always free for families; if you move in, the community may pay us a referral fee, never you.

Government Inspection History

9 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 14, 2026Health Complaint1 citation
  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 15, 2026

Dec 21, 2024Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 13, 2025

Dec 3, 2024Health Complaint2 citations
  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 13, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 13, 2025

Apr 17, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2024

Nov 2, 2023Fire Safety StandardHealth Standard5 citations
  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2023

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2023

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity C of L: potential for minimal harm, widespreadDeficient, Provider has plan of correction

Oct 12, 2023Health Complaint1 citation
  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 23, 2023

Jul 6, 2023Infection ControlNo citations
Jun 28, 2021Fire Safety StandardHealth Standard16 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 20, 2021

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 20, 2021

  • Use approved construction type or materials.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 20, 2021

  • Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 20, 2021

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 20, 2021

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2021

  • Provide a written emergency evacuation plan.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2021

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2021

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2021

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2021

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2021

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2021

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2021

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2021

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2021

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2021

Aug 1, 2019Fire Safety StandardHealth Standard4 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 27, 2019

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 27, 2019

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 27, 2019

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Altercare Mayfield Village offer?

Altercare Mayfield Village offers Skilled Nursing / Long Term Care.

Where is Altercare Mayfield Village located?

Altercare Mayfield Village is located at 290 North Commons Blvd in Mayfield Village, Ohio.

What do families say about Altercare Mayfield Village?

Reviews of Altercare Mayfield Village are sharply divided, with families praising the friendliness of staff and the strength of the physical therapy team, while others describe serious lapses in cleanliness, staffing, and patient safety. The mix of five-star and one-star experiences suggests care quality may vary significantly depending on staffing levels at any given time.

How did Altercare Mayfield Village do on recent health and safety inspections?

Altercare Mayfield Village had 9 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Altercare Mayfield Village?

Submit the Request Information form on this page, or contact Altercare Mayfield Village directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Altercare Mayfield Village? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Mayfield Village.

Prefer to stay home?

Home care agencies serving Mayfield Village bring help to the house: daily living, companionship, and respite for family caregivers.