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Grande Pointe Healthcare Center

Three Merit Dr

3.7(107 ratings)· Richmond Heights average: 3.4

Grande Pointe Healthcare Center, photo 11 / 6

Quick Facts

Total units
176
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
176
On-site service
Dialysis center located on-site

What Families Think

Families describe a mixed experience at Grande Pointe: several praise the current administrator and nursing director for responsiveness and warmth, and note the convenience of on-site dialysis, while others report serious concerns about resident safety, cleanliness, and staff conduct. One reviewer described a distressing account of neglect and disrespectful treatment, while another who visited daily for weeks flagged safety issues with wandering residents and inconsistent incident reporting.

The Good

  • On-site dialysis center noted as a plus
  • Administrator described as responsive to family concerns
  • Nursing director and staff praised as caring by some
  • Quiet, tucked-away location away from busy areas

The Bad

  • One detailed report of severe neglect and staff yelling at a patient
  • Reviewer flagged residents wandering into others' rooms as a safety risk
  • Reports of foul odors and inconsistent incident reporting to families
  • One report of rude, unprofessional behavior from office staff

AI-generated from reviews and community data.

Grande Pointe Healthcare Center is a senior living community in Richmond Heights, Ohio offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.7 out of 5 across 107 reviews.

About Grande Pointe Healthcare Center

Grande Pointe Healthcare Center is a skilled nursing facility in Richmond Heights, Ohio, offering long-term care and rehabilitation services. The community provides person-centered care tailored to individual health needs, including services for ongoing conditions such as Alzheimer's and dementia, as well as physical therapy following injury.

The facility emphasizes creating meaningful social connections and encouraging an active lifestyle among residents. Events and activities include community outings, family nights, and an annual Halloween party for residents, families, and staff.

Care planning at Grande Pointe involves collaboration with residents and families throughout the process. The community works with each guest to develop personalized care plans that address chronic conditions and illnesses while supporting their comfort, happiness, and overall well-being.

Grande Pointe Healthcare Center is part of CommuniCare Family of Companies, a family-owned organization that operates skilled nursing rehabilitation facilities, long-term care facilities, and independent rehabilitation facilities across the nation.

Types of Care at Grande Pointe Healthcare Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Grande Pointe Healthcare Center

3.7overall · 107 ratings combined

3.7★ on Google (107)

Brenda Bania

Apr 2026

via Google

First run from this place, Rick in the financial department is Money hungry! On Thursday April 16th I went to visit my father. I went in the room his mouth was open, gray skin sunken eyes he was gone , passed away. His sheet was straight, his hands were on his stomach as if someone not sure who knew he was dead. I was shocked, went to nurses station they were laughing having a good time. I said I think my father passed away. 2 nurses went to his room. Indeed he was gone I cried loudly. I went there 9 30 am. 9 41 they said time of death . Did no one see he was DEAD did no breakfast person see this. There was no breakfast tray . When he was alive and I would visit , said nurses would yell at him cause they had to change his diaper. I had a screaming match with nurse STATING THIS IS YOUR JOB , YOUR CAREER YOU CHOSE STOP YELLING DOWN AT PATIENTS . IF YOUR LOOKING FOR YOUR LOVE ONE TO DIE THEN THIS IS A GREAT PLACE FOR YOU

Coretta Waller

Aug 2025

via Google

My loved one has been a resident at Grand Pointe Healthcare Center for a year and a half. The facility’s Administrator, Tiara Bivins, has been very diligent in answering my questions and addressing my concerns. When we initially met, she encouraged me to provide honest feedback as she was new to the facility and wanted to address any gaps involving staffing, resident care, etc. Overall, I am very pleased thus far. I appreciate the dialysis center being on-site. That was a plus in making my decision. As with any facility, there are areas for improvement. Nothing is 100% great all the time and we all should know that finding the right employees in any industry is challenging in this day and age. As a caregiver I find it essential to advocate for your loved one and make your presence known to staff and management. I’ve done just that and have developed a good rapport with the nursing and aide staff who are friendly and most are doing their best. I recommend Grande Pointe for those seeking long or short-term care for their loved one. Take care and God bless.

Avid Care Transport

Aug 2025

via Google

Grande Pointe Healthcare Center is truly exceptional. From the moment you walk in, you’re treated like family. The care and compassion from the entire staff are unmatched. Tiara, the Administrator, and Maria, the Director of Nursing, are amazing leaders who go above and beyond to ensure every resident is cared for with kindness and respect. They make sure families are always informed and welcomed, creating a warm and supportive environment. If you’re looking for a place where your loved one will be truly cared for, Grande Pointe is the best choice.

Reba Bobbie REALTOR

Jul 2025

via Google

TRUE EVALUATION AFTER coming here almost everyday for three weeks while my dad was here. I found Grand Pointe ok, when it came to memory care. My dad was here for a couple of weeks before I moved him. The start was rough but they did have an activities manager that got people up and dancing. However, I came on the 4th of July, I didn’t see anything going on. Holidays should be fun, with food and laughter(it was quiet as a mouse there). The roommate situation and how they handle patients was a different story. I don’t believe they have a good handle on patients who keep walking into others rooms. I believe this is a true safety concern that can get a resident hurt which is why we had to leave. They try their best but this is a huge problem. If that wasn’t an issue my dad could’ve stayed longer. Some days were hit or miss when it came to foul smells of urine. The rooms are ok but kinda small and bathrooms come with shower. The food was ok, but I tried a potato chip and it was stale for one of the meals. The staff doesn’t report patient incidents the way they should, so if a patient gets into a physical altercation, you probably won’t know about it until your loved one tells you(your loved one should be verbal for this place). The staff was ok, but my dad did have some wild stories of how the nurses and aids were being before we left. Due to his dementia, I don’t know what was true from not true… but at least now, I don’t hear about all these claims since we have moved him. I would say this is an Ok, facility.. not the worse, not the best, just ok. I wouldn’t recommend for people who can’t walk, talk, or eat on their own. This facility is better for those who still have control of themselves but just need assistance and monitoring. Not for those completely in need of help with everything. For the most part, they always answer their phones, but they take residents items.. at my dads new nursing home, he’s allowed to have the items Grande Pointe didn’t allow.. possibly due to the other residents and location. There’s a rude man who called me demanding my dads information who sounded like the police, very very rude… but that’s why I rated 3 out of 5. A true rating would be 2.75

Tiara Bivins

Feb 2024

via Google

I toured this facility recently and I was very impressed. Beautiful facility and all the staff seemed very friendly! The residents appeared happy and looked well! I also liked that it’s tucked away in a quite area of Richmond! Highly recommend!

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Government Inspection History

12 inspection visits in the last three years, 55 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 3, 2026Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionPast Non-Compliance

Oct 27, 2025Health Complaint2 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 1, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 1, 2025

Jul 10, 2025Health Complaint2 citations
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2025

Mar 11, 2025Fire Safety StandardHealth Standard6 citations
  • Meet requirements for sections of health care facilities separated by fire resistive construction.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 26, 2025

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 26, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 26, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 26, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 26, 2025

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2025

Dec 17, 2024Health Complaint7 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 7, 2025

  • Not hire anyone with a finding of abuse, neglect, exploitation, or theft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 7, 2025

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 7, 2025

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 7, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 7, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 7, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 7, 2025

Nov 6, 2024Infection ControlNo citations
Sep 30, 2024Health ComplaintInfection Control3 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2024

Jul 10, 2024Health Complaint1 citation
  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 2, 2024

Jun 26, 2024Health Complaint5 citations
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2024

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2024

May 21, 2024Health Complaint1 citation
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 31, 2024

Jul 21, 2022Fire Safety StandardHealth Standard12 citations
  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 5, 2022

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 5, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 5, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 5, 2022

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 5, 2022

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 5, 2022

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 5, 2022

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2022

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2022

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2022

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2022

May 18, 2019Fire Safety StandardHealth Standard15 citations
  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 9, 2019

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 9, 2019

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 9, 2019

  • Meet other general requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 9, 2019

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 9, 2019

  • Address patient/client population and determine types of services needed.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 19, 2019

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 9, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Grande Pointe Healthcare Center offer?

Grande Pointe Healthcare Center offers Skilled Nursing / Long Term Care.

Where is Grande Pointe Healthcare Center located?

Grande Pointe Healthcare Center is located at Three Merit Dr in Richmond Heights, Ohio.

What do families say about Grande Pointe Healthcare Center?

Families describe a mixed experience at Grande Pointe: several praise the current administrator and nursing director for responsiveness and warmth, and note the convenience of on-site dialysis, while others report serious concerns about resident safety, cleanliness, and staff conduct. One reviewer described a distressing account of neglect and disrespectful treatment, while another who visited daily for weeks flagged safety issues with wandering residents and inconsistent incident reporting.

How did Grande Pointe Healthcare Center do on recent health and safety inspections?

Grande Pointe Healthcare Center had 12 government inspection visits in the last three years, with 55 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Grande Pointe Healthcare Center?

Submit the Request Information form on this page to connect with Grande Pointe Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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