MyLivingChoice

Town Hall Estates Nursing and Rehab. Keene

207 S Old Betsy Rd

4.1(60 ratings)

Town Hall Estates Nursing and Rehab. Keene, photo 11 / 5

Quick Facts

Total units
126
Medicare rating
2 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
126
Facility size
Licensed for up to 126 residents
Care focus
Skilled nursing and long-term care only

What Families Think

Most families describe Town Hall Estates Nursing and Rehab. Keene as warm, attentive, and staffed by caring nurses and CNAs who treat residents with dignity. One detailed account, however, describes serious neglect involving delayed call-light response and a lack of physician oversight that preceded a hospitalization. Overall the community holds a 4.1 out of 5 rating from 60 Google reviews.

The Good

  • Nurses and CNAs praised for warmth and dignity
  • Staff described as attentive, checking in frequently
  • Facility noted as clean with infection-control practices
  • Good food quality mentioned by multiple reviewers
  • Active monthly activity calendar for residents

The Bad

  • One report of slow call-light response and neglect
  • One account of doctor not visiting resident regularly
  • One reviewer cited staff lacking empathy and training gaps

AI-generated from reviews and community data.

Town Hall Estates Nursing and Rehab. Keene is a senior living community in Keene, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 60 reviews.

About Town Hall Estates Nursing and Rehab. Keene

Town Hall Estates Nursing and Rehab. Keene is a skilled nursing / long term care community in Keene, Texas. The community is licensed for up to 126 residents.

Families rate Town Hall Estates Nursing and Rehab. Keene 4.1 out of 5 based on 60 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Town Hall Estates Nursing and Rehab. Keene

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Town Hall Estates Nursing and Rehab. Keene

4.1overall · 60 ratings combined

4.1★ on Google (60)

Paula9782

Jan 2026

via Google

My dad has needed these wonderful people twice over the last couple years with the most recent being Dec 2025. The nurses, physical therapy, CNA’s, maintenance & the admin are all the nicest people. My dad was treated with dignity and kindness and he really enjoyed everyone here. He transitioned to assisted living elsewhere but agrees if he ever is in need again he will go back and pester the nurses. They became his family while he was here. I really don’t think you can ask for more! Thank you everyone for all you did for my daddy.

Brenda King Pitre

Dec 2025

via Google

Absolutely wonderful experience. U know a place is great when u actually miss the people taking care of ur loved one. The warmth, respect, and kindness shown was beyond. I wish I could remember everyone’s names but just to name a few of the excellent staff: Nurse and friend Denisa, social worker Jessica, Vicki Director of nursing, and to the nursing staff on hall A + CNA Kimber, LaAsia, & Vanessa a special thank you❤️for taking great care of my mother. I knew the moment I walked n for a tour this place was different. The mood was light, the residents were happy and content, and the staff friendly. We had come from Ridgeview village or as I call it “The Kill Shelter” it was the most horrific experience. Please do not go here. So this facility felt more homey and warm as opposed to stinky and filthy. The food was amazing!!!! My moms finicky as her taste have changed but she always found something she really liked. Great job kitchen staff. I also just loved the maintenance man Joe. He’s a gem. So friendly and helpful. I’ll definitely take my parents there in the future if need be. Thank u Town Hall Estates for all the love! 💕

Brittany Wicker

Dec 2025

via Google

Cons:<br>1. Staff lacking empathy<br>2. Cold food<br>3. Doctor doesn't come<br>4. Staff needs better training<br><br>My father was here for skilled nursing, strength rehabilitation. This place neglected my dad. His call light was plugged and I plugged it back in. I hit the call button, over 15 minutes pasted and noone came in. I opened the door and found the nurse sitting at the nurses station on her laptop. I asked her about my father's call. Light. She looked up from her computer and said yes it was working, and asked what he needed. I told her she said she would send in a CNA. 15 minutes later. The CNA comes in with an attitude complaining she is behind and has food in the hall. The doctor didnt not come a see him the entire time he was there. We were told his NP comes on Thursdays. I noticed the rapid decline in my father and requested they send him to ER. He was admitted to hospital ICU with severe sepsis, uti and respiratory failure. All which the nursing staff should have noticed. Due to their neglected my dad now has kidney damage and may be to far gone.<br>This place was supposed to help my dad not make him worse.<br><br>Pro: the one RN that helped my father the first day was Corrina. She was great and attentive to my father. She show empathy and concern.

Brittany Wicker

Dec 2025

via Google

Cons: 1. Staff lacking empathy 2. Cold food 3. Doctor doesn't come 4. Staff needs better training My father was here for skilled nursing, strength rehabilitation. This place neglected my dad. His call light was plugged and I plugged it back in. I hit the call button, over 15 minutes pasted and noone came in. I opened the door and found the nurse sitting at the nurses station on her laptop. I asked her about my father's call. Light. She looked up from her computer and said yes it was working, and asked what he needed. I told her she said she would send in a CNA. 15 minutes later. The CNA comes in with an attitude complaining she is behind and has food in the hall. The doctor didnt not come a see him the entire time he was there. We were told his NP comes on Thursdays. I noticed the rapid decline in my father and requested they send him to ER. He was admitted to hospital ICU with severe sepsis, uti and respiratory failure. All which the nursing staff should have noticed. Due to their neglected my dad now has kidney damage and may be to far gone. This place was supposed to help my dad not make him worse. Pro: the one RN that helped my father the first day was Corrina. She was great and attentive to my father. She show empathy and concern.

hongping chen

Jun 2025

via Google

My husband stayed here for two weeks. Corinna, RN, Nurse, took care of my husband patiently. She is responsible in her work and is a qualified and good nurse. I also like the two male doctors there. They are excellent. It's a pity that I didn't remember their names. There is also the top female manager of the nursing home. I met her once. She has a kind and beautiful face and is reasonable. Thank you for your care!

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Government Inspection History

11 inspection visits in the last three years, 24 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jul 31, 2025Fire Safety StandardHealth Standard6 citations
  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 30, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 30, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 30, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2025

Jul 9, 2025Health Complaint1 citation
  • Ensure that residents are free from significant medication errors.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 31, 2025

Mar 19, 2025Health Complaint1 citation
  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2025

Feb 24, 2025Health Complaint2 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 9, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 9, 2025

Feb 5, 2025Health Complaint1 citation
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 28, 2025

Jan 16, 2025Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2025

Jun 6, 2024Fire Safety StandardHealth Standard5 citations
  • Conduct risk assessment and an All-Hazards approach.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024

Feb 20, 2024Infection ControlNo citations
Oct 20, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 24, 2023

Aug 29, 2023Infection ControlNo citations
Apr 27, 2023Fire Safety StandardHealth Standard6 citations
  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 24, 2023

  • Observe each nurse aide's job performance and give regular training.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 24, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 24, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 24, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 24, 2023

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 24, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Town Hall Estates Nursing and Rehab. Keene offer?

Town Hall Estates Nursing and Rehab. Keene offers Skilled Nursing / Long Term Care.

Where is Town Hall Estates Nursing and Rehab. Keene located?

Town Hall Estates Nursing and Rehab. Keene is located at 207 S Old Betsy Rd in Keene, Texas.

What do families say about Town Hall Estates Nursing and Rehab. Keene?

Most families describe Town Hall Estates Nursing and Rehab. Keene as warm, attentive, and staffed by caring nurses and CNAs who treat residents with dignity. One detailed account, however, describes serious neglect involving delayed call-light response and a lack of physician oversight that preceded a hospitalization. Overall the community holds a 4.1 out of 5 rating from 60 Google reviews.

How did Town Hall Estates Nursing and Rehab. Keene do on recent health and safety inspections?

Town Hall Estates Nursing and Rehab. Keene had 11 government inspection visits in the last three years, with 24 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Town Hall Estates Nursing and Rehab. Keene?

Submit the Request Information form on this page to connect with Town Hall Estates Nursing and Rehab. Keene and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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