Nancy Reuter
May 2026
I could not have been happier with the care received by our mother, and honestly us (the family) as well. She wanted to be in Florida and most of the family was out of state. She was bedridden and the staff made sure activities were brought to her. We never had to worry about her basic needs which were taken care of with efficiency and dignity. As her condition declined their services and compassionate care increased. We were able to take turns traveling and stay right with our mother. What made all the difference, however, was the staff. The hospice staff they parter with are second to none. The hospice care CNA was our lifeline as she could read my mother’s needs and advocate for any changes in care necessary. The Nurse/Doctor were very timely and responsive when contacted. What impressed me was how the staff really treated my mom like she was their own mother or grandmother. They would stop and visit even when she wasn’t on their rotation. There were a few nights no one could be with my mom and Vlad would sit with her when she was in pain until it could be managed. The “Pierre’s” were super attentive and treated mom with respect. The social worker, Chaplin, and activities coordinators were exemplary. Her medications were very well managed. My only recommendation would be to have a dual call button, one for emergencies, the other for care needs. Overall, when it is my time to need care, I hope I can find a place with the level of care that Windsor provided for my mother.
