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Families describe The Willows at Springhurst as a place where staff show genuine warmth and compassion, especially in memory care, and several reviewers praised cleanliness and communication. However, one detailed account raised serious concerns about medication delays and value for the price paid, pointing to inconsistencies in care quality.
AI-generated from reviews and community data.
The Willows At Springhurst is a senior living community in Louisville, Kentucky offering Independent Living and Skilled Nursing / Long Term Care. Amenities include Guest Meals, Professional Chef and Restaurant style Dining Room. Families rate it 3.6 out of 5 across 57 reviews.
The Willows at Springhurst is a senior living community in Louisville, Kentucky, operated by Trilogy Health Services. The community offers independent living, assisted living, memory care, and skilled nursing services to meet residents at various levels of care needs.
Independent living residents enjoy maintenance-free apartments and patio homes with chef-prepared meals included, housekeeping, and laundry services. Assisted living provides additional support with daily activities and medication management for those seeking more assistance while maintaining independence. The community partners with nearby medical facilities including Baptist Health and Norton Brownsboro.
Memory care is provided through the Best Friends Approach, which pairs residents with companions who understand their life stories. Programming includes Daily Rhythms activities offering consistent engagement throughout the day, along with mind-stimulating activities and social opportunities. Skilled nursing services include physical, occupational, and speech-language pathology rehabilitation, as well as pharmacy services through a partnership with Synchrony Health Services.
The community features rich lifestyle programming including fitness classes through the Vitality program, arts experiences through the Artisan program, enrichment clubs, games, live music, and themed events. Residents are invited to participate in scheduled outings, family visits, and community events. Amenities include large gathering spaces, libraries, community rooms, outdoor walking paths, beauty and barber services, and landscaped courtyards.
Dining accommodates various dietary needs including heart-healthy, diabetic-friendly, and texture-modified options. Most Trilogy communities, including The Willows at Springhurst, are pet-friendly with well-behaved pets welcome, though policies vary by location. Respite care is available for short-term stays ranging from a few days to several weeks, and the community maintains waitlists for preferred care levels and apartment styles.
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Help Me Choose3.6overall · 57 ratings combined
3.6★ on Google (57)
JON MILLER
Apr 2026
I am impressed. Very competent staff. ALL staff knew my friend's room number after only two days there. He is much less depressed. He shows improved mentation and activities. He is eating again and enjoying the meals served. Facility is clean and well maintained.
David Fuchs
Apr 2026
The management should be ashamed of themselves. I have a relative here, paying over $7000 per month, and the service is not even worth $50. The food is below any reasonable standard, especially for the price. They have been out of their daily pain medication several times, most recently it took over three days. This is someone with advanced cancer that is in chronic, severe pain. The positives: the staff are decent, and the facility is reasonably clean. That is it. $7000 a month. This is not care, it is wealth extraction.
Bob Johnson
Mar 2026
We didn’t know what we should do… but through a fortunate process, found Trilogy at Springhurst as a perfect place for my wife, who was suffering from Alzheimer’s. We found the staff to be exceedingly qualified and friendly. I moved onto the third floor in independent living about the time my wife deceased. This is the perfect place for me. I find great value in relating to the staff and getting to know very interesting people. I can’t see myself being anywhere else.
Heather Allman
Feb 2026
The care and compassion shown by the staff has been outstanding. Our loved one was treated with respect and dignity, and the staff consistently went above and beyond to ensure comfort and well-being. Clean facility, attentive caregivers, and excellent communication.
Jim Ghrist
Feb 2026
My mom was only here for a few short months before she passed away, and I just wanted to say that she was treated with kindness and compassion. I was as well. Shay and her staff in the memory care unit are special people, and I won’t forget.
3 inspection visits in the last three years, 15 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 19, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 19, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 19, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 19, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 12, 2021
Observe each nurse aide's job performance and give regular training.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 12, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 12, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 12, 2021
Dispose of garbage and refuse properly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 12, 2021
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 12, 2021
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2021
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2021
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2021
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2021
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Willows At Springhurst offers Independent Living and Skilled Nursing / Long Term Care.
The Willows At Springhurst is located at 3001 N. Hurstbourne Parkway in Louisville, Kentucky.
Families describe The Willows at Springhurst as a place where staff show genuine warmth and compassion, especially in memory care, and several reviewers praised cleanliness and communication. However, one detailed account raised serious concerns about medication delays and value for the price paid, pointing to inconsistencies in care quality.
The Willows At Springhurst had 3 government inspection visits in the last three years, with 15 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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