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Waterton Healthcare & Rehabilitation

2875 Shiloh Road

4.3(48 ratings)

Waterton Healthcare & Rehabilitation — photo 11 / 5

Quick Facts

Total units
92
Care oversight
24-hour nursing care directed by in-house physicians
Medicare rating
4-star overall rating from Medicare.gov
Care type focus
Both short-term rehab and long-term nursing care

What Families Think

Reviews for Waterton Healthcare & Rehabilitation are sharply divided, with several families praising the therapy team and nursing staff while at least two reports describe serious neglect and theft concerns. The facility holds a 4-star Medicare.gov rating and offers 24-hour nursing care with in-house physicians for both short-term rehab and long-term care.

The Good

  • Strong outpatient and in-house therapy results
  • Staff described as welcoming and skilled
  • 4-star overall Medicare.gov rating
  • 24-hour nursing care with in-house physicians
  • Monthly activity calendar keeps residents engaged

The Bad

  • One serious report of neglect leading to amputation
  • One report of theft by staff, unresolved by administration
  • No published pricing information

AI-generated from reviews and community data.

About Waterton Healthcare & Rehabilitation

Waterton Healthcare & Rehabilitation is a nursing home providing short-term rehabilitation and long-term care in Tyler, Texas. The facility offers 24-hour nursing care under the direction of in-house physicians, delivering both short and long-term rehabilitation programs tailored to individual residents' needs.

The community combines modern therapeutic approaches with hands-on care methods. Staff work with residents, families, and healthcare providers to create comprehensive care and treatment plans designed to help residents regain strength and mobility while maintaining comfort and safety.

The facility features a wide variety of activities throughout each month, with a monthly calendar packed with options designed to keep residents active and engaged. Waterton Healthcare & Rehabilitation holds a 4-star overall rating from Medicare.gov.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4.3overall · 48 ratings combined

4.3★ on Google (48)

Rockin Paints

Jul 2026

via Google

I cant really trust my grandma but she was home 6 days before she had to go back to the hospital for what she origanally ended up in rehab for. A raging uti she was there 26 days the staff was freindly enough they didnt answer call lights and she was supposed to off antibiotics. Which begs the question did they check before or did they even care. Shes was clean as far as i could tell she was fed the two basic things. The staff was freindly and accommodating. They set up out patient care.

Lisa McCrea

Jul 2026

via Google

After suffering a fractured femur, I was, not only in pain but depressed, as well. I thought, "I'll never be self-sufficient again". But then, I was blessed with the Dynamic Duo of Meagan and Shelby‼ Shelby has helped me re-learn how to dress and undress myself, regain my natural coordination, take care of my wounds/scars amongst other daily tasks. Meagan has helped me re-learn how to transfer - from bed to wheelchair and wheelchair to toilet~ SAFELY. All while building up my core, especially lower body strength. I've NEVER been an exercise enthusiast, but I actually look forward to my doorbell ringing at 9:15am! They bring not only their skills, but happy spirits with them. I actually get to laugh again. It's fair to say that these ladies have helped me physically and spiritually. God's Grace is Good Lisa McCrea

Marilyn M

May 2026

via Google

Would not recommend leaving a family member at this facility. Customer service is thr worst.

Steve Keltner

Apr 2026

via Google

I was at waterton rehab today, and ordered a lunch plate. It was so good the fish cooked just right. I also had a baked potato which was also good. Great to see our seniors getting taken care of like that.

John Parker

Apr 2026

via Google

If I could throw Waterton Nursing Home in the trash, I would. This place is straight garbage. The head nurse is trash, and the care my 72-year-old mother got was beyond disgusting. They let her leg get so bad it nearly rotted off, and now she has to have it amputated. No family should ever have to watch their loved one go through something like that because of neglect and incompetence. I would not recommend this place to anybody for any reason. Do not take your loved ones here. In my opinion, this place does not need to stay open, it needs to be shut down.

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Frequently Asked Questions

What types of care does Waterton Healthcare & Rehabilitation offer?

Waterton Healthcare & Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Waterton Healthcare & Rehabilitation located?

Waterton Healthcare & Rehabilitation is located at 2875 Shiloh Road in Tyler, Texas.

What do families say about Waterton Healthcare & Rehabilitation?

Reviews for Waterton Healthcare & Rehabilitation are sharply divided, with several families praising the therapy team and nursing staff while at least two reports describe serious neglect and theft concerns. The facility holds a 4-star Medicare.gov rating and offers 24-hour nursing care with in-house physicians for both short-term rehab and long-term care.

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