Bonnie Haynes
Jul 2026
My friend is in rehab there. He sits hours in the hall...not willing to pay staff. if you love someone, do not pt them there
The Village at Rockville-A National Lutheran Community
9701 Veirs Drive
4(137 ratings)· Rockville average: 4.3
1 / 5Quick Facts
- Total units
- 160
- Medicare rating
- 3 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 160
- Affiliation
- Faith-based, affiliated with ELCA Lutheran synod
- Ownership model
- Villas sold via purchase agreement, not rental
CMS Care Compare
What Families Think
Reviews for The Village at Rockville are sharply mixed: several families praise the rehab and nursing staff for attentive, compassionate care, while other reviewers describe serious concerns about neglect, unresponsive staff, and misleading sales practices around villa purchases. Overall ratings sit around 4 stars but the written feedback swings between glowing and alarming.
The Good
- Rehab staff praised as exceptional and attentive
- Nursing team described as caring, anticipates resident needs
- Continuum of care lets residents age in place
- One reviewer returned for a third rehab stay
The Bad
- One report of staff being mean and withholding medication
- One account of long unattended waits during rehab stay
- Multiple complaints about misleading villa sales practices
- One report of unresolved maintenance issue (leaking sun porch)
AI-generated from reviews and community data.
About The Village at Rockville-A National Lutheran Community
The Village at Rockville is a Continuing Care Retirement Community (CCRC) in Rockville, Maryland, affiliated with National Lutheran Communities & Services. The community offers assisted living, memory care, long-term care, and rehabilitation services, allowing residents to age in place as their needs change.
The Village at Rockville provides a range of support services including housekeeping, lawn care, meal planning, and activities coordination. Residents receive priority access to the full continuum of care available on campus as their circumstances evolve. The community emphasizes a personalized approach to care and hospitality, with a team of professionals supporting daily living needs.
The community offers residents the freedom to pursue their interests through classes, hobbies, travel, creative pursuits, and social engagement. On-campus amenities and programs are designed to support lifelong learning, personal choice, and a high quality of life. Residents have access to a quiet space for reflection and an array of opportunities suited to their individual preferences.
As the flagship community for National Lutheran Communities & Services, the organization has served older adults in Rockville, Maryland for decades. The community is faith-based and affiliated with the Metro D.C. Synod of the Evangelical Lutheran Church in America (ELCA), serving people of all beliefs.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
4overall · 137 ratings combined
4★ on Google (137)
Maki Grossnick
Mar 2026
Terrible experience! My father and my mother were treated so obscenely. I only found out after his passing that he was threatening to throw himself out of the window he hated it there so much. The staff were straight up mean, impatient, and even with held medication that he came with directly from the hospital. Do not send your loved ones here!
Barbara Laumann
Jan 2026
Great care and staff, great attitude always anticipating needs and willing to help, from nursing team, to physician, to rehab staff, to the housekeeper everyone is wonderful and I am grateful for returning for the third time .I would highly recommend it.
Rosemary Ransom
Dec 2025
I'm going home today from a rehab stay at The Village at Rockville. The rehabilitation was excellent. The nurse Simon was exceptionally helpful and went out of their way to assist me. I would recommend the rehabilitation at this facility.
s Halstead
Nov 2025
My friend's mother was duped by an unscrupulous sales person at this community. She purchased a Villa, approximately three years ago, but it was NOT what the sales person stated. She was forced to move to another villa, and had to fight with the Management company to get her promised Sun porch. The sun porch leaks and she had complained many times, but to no avail. Moreover, quite a few of the senior residents have complained about the sales personnel mis representing what is included in the units, and regarding the condition of the Villas. This property garbage receptacles are close to six feet in height and the lids are extremely heavy as I assist a senior there. There are SO MANY things wrong with this place which they get away with because most of the residents are afraid to lodge a formal complaint against the Management company. I would advise ANYONE considering retiring in this community to have your Attorney go over the purchase agreement with a Fine Tooth Comb because they have proven themselves to be SCAMMERS. BUYERS BEWARE!!!!
Frequently Asked Questions
What types of care does The Village at Rockville-A National Lutheran Community offer?
The Village at Rockville-A National Lutheran Community offers Skilled Nursing / Long Term Care.
Where is The Village at Rockville-A National Lutheran Community located?
The Village at Rockville-A National Lutheran Community is located at 9701 Veirs Drive in Rockville, Maryland.
What do families say about The Village at Rockville-A National Lutheran Community?
Reviews for The Village at Rockville are sharply mixed: several families praise the rehab and nursing staff for attentive, compassionate care, while other reviewers describe serious concerns about neglect, unresponsive staff, and misleading sales practices around villa purchases. Overall ratings sit around 4 stars but the written feedback swings between glowing and alarming.
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