Bonnie Haynes
Jul 2026
My friend is in rehab there. He sits hours in the hall...not willing to pay staff. if you love someone, do not pt them there
The Village at Rockville-A National Lutheran Community
9701 Veirs Drive4(137 ratings)· Rockville average: 4.5
1 / 5Quick Facts
- Total units
- 160
- Medicare rating
- 3 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 160
- Inspections
- View history (64 citations)
- Affiliation
- Faith-based, affiliated with ELCA Lutheran synod
- Ownership model
- Villas sold via purchase agreement, not rental
CMS Care Compare
What Families Think
Reviews for The Village at Rockville are sharply mixed: several families praise the rehab and nursing staff for attentive, compassionate care, while other reviewers describe serious concerns about neglect, unresponsive staff, and misleading sales practices around villa purchases. Overall ratings sit around 4 stars but the written feedback swings between glowing and alarming.
The Good
- Rehab staff praised as exceptional and attentive
- Nursing team described as caring, anticipates resident needs
- Continuum of care lets residents age in place
- One reviewer returned for a third rehab stay
The Bad
- One report of staff being mean and withholding medication
- One account of long unattended waits during rehab stay
- Multiple complaints about misleading villa sales practices
- One report of unresolved maintenance issue (leaking sun porch)
AI-generated from reviews and community data.
The Village at Rockville-A National Lutheran Community is a senior living community in Rockville, Maryland offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 137 reviews.
About The Village at Rockville-A National Lutheran Community
The Village at Rockville is a Continuing Care Retirement Community (CCRC) in Rockville, Maryland, affiliated with National Lutheran Communities & Services. The community offers assisted living, memory care, long-term care, and rehabilitation services, allowing residents to age in place as their needs change.
The Village at Rockville provides a range of support services including housekeeping, lawn care, meal planning, and activities coordination. Residents receive priority access to the full continuum of care available on campus as their circumstances evolve. The community emphasizes a personalized approach to care and hospitality, with a team of professionals supporting daily living needs.
The community offers residents the freedom to pursue their interests through classes, hobbies, travel, creative pursuits, and social engagement. On-campus amenities and programs are designed to support lifelong learning, personal choice, and a high quality of life. Residents have access to a quiet space for reflection and an array of opportunities suited to their individual preferences.
As the flagship community for National Lutheran Communities & Services, the organization has served older adults in Rockville, Maryland for decades. The community is faith-based and affiliated with the Metro D.C. Synod of the Evangelical Lutheran Church in America (ELCA), serving people of all beliefs.
Types of Care at The Village at Rockville-A National Lutheran Community
Assisted LivingSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Transportation Services
Activities
- Arts and Crafts
- Birthday / Holiday Parties
- Religious Services
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Village at Rockville-A National Lutheran Community
4overall · 137 ratings combined
4★ on Google (137)
Maki Grossnick
Mar 2026
Terrible experience! My father and my mother were treated so obscenely. I only found out after his passing that he was threatening to throw himself out of the window he hated it there so much. The staff were straight up mean, impatient, and even with held medication that he came with directly from the hospital. Do not send your loved ones here!
Barbara Laumann
Jan 2026
Great care and staff, great attitude always anticipating needs and willing to help, from nursing team, to physician, to rehab staff, to the housekeeper everyone is wonderful and I am grateful for returning for the third time .I would highly recommend it.
Rosemary Ransom
Dec 2025
I'm going home today from a rehab stay at The Village at Rockville. The rehabilitation was excellent. The nurse Simon was exceptionally helpful and went out of their way to assist me. I would recommend the rehabilitation at this facility.
s Halstead
Nov 2025
My friend's mother was duped by an unscrupulous sales person at this community. She purchased a Villa, approximately three years ago, but it was NOT what the sales person stated. She was forced to move to another villa, and had to fight with the Management company to get her promised Sun porch. The sun porch leaks and she had complained many times, but to no avail. Moreover, quite a few of the senior residents have complained about the sales personnel mis representing what is included in the units, and regarding the condition of the Villas. This property garbage receptacles are close to six feet in height and the lids are extremely heavy as I assist a senior there. There are SO MANY things wrong with this place which they get away with because most of the residents are afraid to lodge a formal complaint against the Management company. I would advise ANYONE considering retiring in this community to have your Attorney go over the purchase agreement with a Fine Tooth Comb because they have proven themselves to be SCAMMERS. BUYERS BEWARE!!!!
Government Inspection History
3 inspection visits in the last three years, 64 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 3, 2026Fire Safety StandardHealth ComplaintHealth Standard25 citations
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 29, 2026
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 29, 2026
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 29, 2026
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 29, 2026
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 29, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2026
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 29, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2026
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2026
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Oct 11, 2024Fire Safety StandardHealth ComplaintHealth Standard27 citations
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 27, 2024
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 4, 2024
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 22, 2024
Properly provide smoke detection systems in areas open to corridors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 4, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 4, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 17, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 22, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2024
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Prepare residents for a safe transfer or discharge from the nursing home.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 22, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 22, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 22, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Oct 24, 2019Fire Safety StandardHealth Standard12 citations
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity K of L: immediate jeopardy, patternCorrected Dec 9, 2019
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2019
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 9, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2019
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2019
Meet other general requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2019
Have proper medical gas storage and administration areas.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 10, 2019
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 10, 2019
Have restrictions on the use of highly flammable decorations.
Severity B of L: potential for minimal harm, patternCorrected Jul 10, 2019
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity B of L: potential for minimal harm, patternCorrected Dec 9, 2019
Inspect, test, and maintain automatic sprinkler systems.
Severity B of L: potential for minimal harm, patternCorrected Jul 10, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does The Village at Rockville-A National Lutheran Community offer?
The Village at Rockville-A National Lutheran Community offers Assisted Living and Skilled Nursing / Long Term Care.
Where is The Village at Rockville-A National Lutheran Community located?
The Village at Rockville-A National Lutheran Community is located at 9701 Veirs Drive in Rockville, Maryland.
What do families say about The Village at Rockville-A National Lutheran Community?
Reviews for The Village at Rockville are sharply mixed: several families praise the rehab and nursing staff for attentive, compassionate care, while other reviewers describe serious concerns about neglect, unresponsive staff, and misleading sales practices around villa purchases. Overall ratings sit around 4 stars but the written feedback swings between glowing and alarming.
How did The Village at Rockville-A National Lutheran Community do on recent health and safety inspections?
The Village at Rockville-A National Lutheran Community had 3 government inspection visits in the last three years, with 64 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit The Village at Rockville-A National Lutheran Community?
Submit the Request Information form on this page to connect with The Village at Rockville-A National Lutheran Community and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at The Village at Rockville-A National Lutheran Community? Claim this listing to update photos, pricing, and details. It's free.
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