The Tradition-Prestonwood Assisted Living & Memory Care

Anonymous Reviewer

Jun 2026

via Google ↗

My father pays nearly $10,000 per month to live at The Tradition, and the quality of care and services has declined dramatically. Over the past few years, many of the employees who genuinely cared about residents have left or been fired, and it shows. Seems like they are trying to push out the only sincere people they have left. Residents are constantly being charged extra fees and nickel-and-dimed despite the enormous amount they already pay. For 10k a month I don't think my father should be charged a fee to have a subpar meal from the dining room delivered to his room when he's not feeling well. I mean come on!!! One of the most frustrating examples is the condition of the facilities. For a community charging residents thousands of dollars every month, basic amenities like working laundry equipment should not be an issue. I've also witnessed staff entering residents' rooms and handling personal belongings in ways that made families uncomfortable. Items have reportedly gone missing, and concerns raised by residents and families often seem to go unresolved. The people living here are elderly and deserve dignity, respect, safety, and properly maintained facilities. Families trust this community with their loved ones and pay a premium price for that trust. Before committing to this facility, I would strongly encourage families to spend time talking with current residents and their families about their experiences. What's advertised and what's actually being delivered can be very different. I will be looking at other options for my father but wanted to warn others before thinking about this place as an option for their loved ones.

I have 8 years of experience managing my mother's dementia care in 3 different memory care. What I learned is this disease is difficult to manage, even in the best of situations. I've seen poor facilities and just ok facilities, but never great ones. So my expectations are low. But Tradition has scored a zero for their care of my mother in law. Three times in the past month we have called the facility and never got through to the staff on her floor. Terminal hold, phone systems down, etc. I asked the receptionist for the direct number to the memory care floor, but was told all calls have to go through the receptionist. Translation "We won't give you that number". My sister-in-law put a video camera in her mom's room so she knows when her mom has fallen and needs staff assistance. The 3 times she needed help, we could not get through to anyone to let them know.

Sarah

Nov 2025

via Google ↗

Place is ok for residents but they accept anyone as long as they got the money but treat their care partners like garbage. Short staffed all the time. They don’t allow the care partners to park onsite. They make them walk across a busy street.

Kandi H.

Nov 2025

via Yelp

While the facility - building, fixtures and decor are quite nice, the staff is a disappointment, for the most part. The food in the dining room downstairs was nice, but upstairs was not. As long as you don't need assistance, you would be happy there. My mother was given a call button on a wrist band. From the beginning, it never worked. They would tell her it was fine, If one of us talked to them about it, they always said the battery must be low. They moved her upstairs to memory care. At times there could be a room full of residents with not one care partner in the room and the TV blaring. After my mother was in a wheelchair, I was visiting and she said she needed to use the restroom. It took me a while to find someone to help her, when I did, she said she wasn't her CP (Care Partner) I asked who it was, where they were and was told she was on break. I continued to tell her my Mother needed to use the restroom and she finally said she'd do it. She walked up to my Mother and said, well, she's got a diaper on, and told her to just go in her diaper. When she would ask to go to her room after lunch, they wouldn't let her. They kept her door locked, they kept everyone's doors locked because it was easier for them. When I asked why she could not go to her room, they said because they couldn't get her out. My Gosh, she was in a wheelchair, they could just roll her out. There was one particular CP that when she would get my Mother ready for bed. I could hear my Mother screaming. Only with this lady. I spoke to someone in the office to request she not be assigned to my Mother. My mother told me that she pinched her and had the marks on her arms to show. She also said she would punch her in the stomach. The manager said she would take care of it. Next time I was in town, she was still her PC. For a period of time, my Mother was having falls early in the morning. When my sister spoke to someone to see why this was happening, they told her it was because they got her up at 5am and she was left alone because it was around the time the staff changed. My sister asked why they would get her up at 5 and was told that the family requested it. We asked that they not wake her up before 8, and not to worry about breakfast, we would rather let her sleep. She was never an early riser and never wanted to eat first thing.

monica mwasindila

Jun 2025

via Google ↗

The staff are amazing, God bless them.