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The Tradition-Prestonwood Assisted Living & Memory Care

5555 Arapaho Rd

4.1(77 ratings)

The Tradition-Prestonwood Assisted Living & Memory Care — photo 11 / 9

Quick Facts

Campus layout
Independent living campus located across the street
Pricing transparency
No published pricing; one reviewer cites near $10,000/month
Staff parking policy
Care partners not permitted to park on-site

What Families Think

Reviews of The Tradition-Prestonwood are sharply divided: a few families praise specific memory-care staff for their compassion, while others describe declining care quality, high fees, and poor treatment of care partners. The community offers a full campus with independent living, assisted living, and memory care, but recent feedback raises concerns about staffing consistency and billing practices.

The Good

  • Memory care nurses and aides praised by name for compassion
  • Independent living, assisted living, and memory care on one campus
  • On-site medical staff and medication management available
  • Amenities include salon, fitness center, and transportation services

The Bad

  • One reviewer reports about $10,000/month with extra fees for basic services
  • Reports of declining care quality and staff turnover over time
  • One reviewer describes staff as short-staffed and care partners mistreated
  • One report of missing belongings and unresolved family complaints

AI-generated from reviews and community data.

About The Tradition-Prestonwood Assisted Living & Memory Care

The Tradition-Prestonwood Assisted Living & Memory Care is located in the North Dallas/Richardson area, on the southeast corner of Prestonwood Boulevard and Arapaho Road, just east of the Dallas North Tollway. The Assisted Living and Memory Care community is situated at 5555 Arapaho Road, directly across the street and catty-cornered from the community's Independent Living campus.

The Independent Living portion of The Tradition-Prestonwood opened in June 2010, and the Assisted Living and Memory Care community opened to residents in 2015. Together, the campus offers Independent Living, Assisted Living, and Memory Care services in a resort-style setting.

The community's location provides convenient access to shopping centers and malls, restaurants, medical facilities, and country clubs, along with a range of other local amenities in the surrounding North Dallas/Richardson area.

Types of Care

Assisted LivingAt-Home CareHome Health and HospiceIndependent LivingMemory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Private Rooms
  • Wi-Fi / High-Speed Internet

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Salon / Barber
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

4.1overall · 77 ratings combined

4.2★ on Google (74) · 1★ on Yelp (3) · Yelp page ↗

Anonymous Reviewer

Jun 2026

via Google

My father pays nearly $10,000 per month to live at The Tradition, and the quality of care and services has declined dramatically. Over the past few years, many of the employees who genuinely cared about residents have left or been fired, and it shows. Seems like they are trying to push out the only sincere people they have left. Residents are constantly being charged extra fees and nickel-and-dimed despite the enormous amount they already pay. For 10k a month I don't think my father should be charged a fee to have a subpar meal from the dining room delivered to his room when he's not feeling well. I mean come on!!! One of the most frustrating examples is the condition of the facilities. For a community charging residents thousands of dollars every month, basic amenities like working laundry equipment should not be an issue. I've also witnessed staff entering residents' rooms and handling personal belongings in ways that made families uncomfortable. Items have reportedly gone missing, and concerns raised by residents and families often seem to go unresolved. The people living here are elderly and deserve dignity, respect, safety, and properly maintained facilities. Families trust this community with their loved ones and pay a premium price for that trust. Before committing to this facility, I would strongly encourage families to spend time talking with current residents and their families about their experiences. What's advertised and what's actually being delivered can be very different. I will be looking at other options for my father but wanted to warn others before thinking about this place as an option for their loved ones.

Sarah

Nov 2025

via Google

Place is ok for residents but they accept anyone as long as they got the money but treat their care partners like garbage. Short staffed all the time. They don’t allow the care partners to park onsite. They make them walk across a busy street.

monica mwasindila

Jun 2025

via Google

The staff are amazing, God bless them.

Sharon VanderDrift

Aug 2024

via Google

My husband was on the Memory Care floor of the Tradition for 2 months. He decidedly did not want to be there. Two individuals in particular eased his troubled state while he was there…. Bernadette, a care partner, listened attentively to every concern he had and always responded in a helpful way. She is quiet and gentle and caring. She made being in Memory Care more bearable for my husband. Judy, a nurse, was another presence on the 4th floor who eased my husband’s anxieties in his unsettled state. She was always cheerful, smiling, and laughed easily. She brightened every room she went into. These two ladies impressed my family with their kindness, their appealing personalities, and their genuinely caring manner.

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Frequently Asked Questions

What types of care does The Tradition-Prestonwood Assisted Living & Memory Care offer?

The Tradition-Prestonwood Assisted Living & Memory Care offers Assisted Living, At-Home Care, Independent Living, Memory Care and Skilled Nursing / Long Term Care.

Where is The Tradition-Prestonwood Assisted Living & Memory Care located?

The Tradition-Prestonwood Assisted Living & Memory Care is located at 5555 Arapaho Rd in Dallas, Texas.

What do families say about The Tradition-Prestonwood Assisted Living & Memory Care?

Reviews of The Tradition-Prestonwood are sharply divided: a few families praise specific memory-care staff for their compassion, while others describe declining care quality, high fees, and poor treatment of care partners. The community offers a full campus with independent living, assisted living, and memory care, but recent feedback raises concerns about staffing consistency and billing practices.

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